Douglas Waltz Email and Phone Number

* Responsible for processing incoming jobs and assigning them to the proper personnel aswell as handling many print jobs personally. * Front line of contact with many of the customers through phone conversations, email andin person. * Use in store process to document time and materials for each job. * Supervisory position over three employees.

* In charge of print shop and running of twelve machines in Western Michigan University'sCollege Of Health And Human Services. * Use online FreeFlow and Falcon processes to manage workload, download documents forprinting. * Use Microsoft Office for multiple tasks in office. * Handle customer contact both in the building and throughout the College Of Health And

* Responsible for cash handling, safe deposits, payroll, inventory, store presentation,warehouse, truck unloading and supervising up to ten employees at any given time.

* Received incoming calls from customers, solved simple and complex problems for them andthen, using the consultative sales approach, recommended products and services that wouldbetter enhance their current phone service.