Douglas Washington Email and Phone Number

-Primary point of contact for Ohio Department of Medicaid. ODM is Sandata's largest client.-Manage a portfolio of clients and make certain high level of satisfaction with the solution is achieved-Facilitate the transition out of implementation to go-live and support the client's drive towards self-sufficiency-Ensure customer retention and manage customers' success and growth by engaging with customers throughout the relationship lifecycle and executing the steps in our standard customer journey-Develop customer-facing success plans that outline critical success factors, key metrics, potential issues, and enhancement recommendations-Foster upstream/downstream customer relationships to help establish deeper customer relationships-Identify opportunities for customer experience improvement and engagement cross-departmentally to influence change-Organize, lead and participate in customer meetings (e.g., onboarding kick-offs, regularly scheduled operational calls, quarterly reviews)-Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership-Participate/coordinate escalation of technical support issues with relevant product vendors-Become certified in Sandata's suite of products and stay up to date on new features, enhancements and/or system changes.-Effectively communicate with peers and all levels of management.-Facilitate meetings with internal teams, transfer knowledge.-Other duties and special projects as assigned.-Ensure security of personal health information (PHI) and report any violations or observations to management.

Portal Builders is a 3rd party portal implementation company specializing in building, maintaining and auditing employee SaaS communication and enrollment web sites for employers, brokers and software vendors who serve them. Company culture is a huge key to success in today's market. Everyone knows you can’t communicate to employees about their benefits without a content-rich web site. Many employers rely on insurance brokers or software vendors to deliver internet/intranet sites, but building out site content can be a waste of time for a company's HR department -- so they outsource implementation to Portal Builders.Portal Builders get your employee portal up and running while keeping the content fresh and up to date. We also audit existing portals to ensure they're a high-quality communications tool.

The Strategic Account Manager is responsible for the revenue growth and market expansion of the Ebix Benergy SaaS benefit administration solutions. Establish and maintain contacts at all levels ( for both broker and employer contacts) including C-suite, VP, and director levels. Manage software demonstrations, communication of value proposition, preparing proposals, and RFP responses for new business and upselling existing clients within a national territory. Primary focus is providing broker and employer focused benefit administration software utilizing. The SaaS solution is designed to help brokers and employers save time, money, and reduce compliance risks with the goal of significantly streamlining HR/Benefit administration. Ebix Benergy is focused on delivering a better benefits experience for employers, employees, and brokers with a comprehensive portfolio of innovative technology solutions. The Strategic Account Manager is also responsible for managing assigned broker and employer clients from Ebix’s existing and growing customer base, ensuring the highest level of client satisfaction and retention. You must have extensive knowledge and be a subject matter expert in human resources and benefits to support clients, strategically collaborate with clients, and build long term client relationships. As a client’s central point of contact, your mission is to provide “best of breed” customer support and industry guidance; be an asset for your clients when defining their Employer strategies with Ebix SaaS products; and maintain 90+% client retention rates. Manage relationships with NFP, Gallagher Benefits, CBIZ, AON, Mercer, Marsh, Lockton and other leading brokers.Ebix provides a web-based platform for a 24/7 online access to benefits, health and wellness resources, financial accounts, and much more. With the Ebix Benergy platform, employers can choose to integrate a wide variety of solutions from Enrollment Services and the Helpline to the Cost & Care Guide.

Executive level Program Manager overseeing the delivery of large, Patient Centered Medical Home (PCMH and ACO) Chronic and Wellness Healthcare Programs for (Blue Cross Blue Shield of Kansas, Blue Cross Blue Shield of Kansas City and Blue Cross Blue Shield of Wyoming. This SaaS based program consist of 60+ clinics with 500 + physicians participation.Execute accurate data, capture and report on key metrics using data gaps analysis and HEDIS reports. These reports are used for efficiency measures within the organization pertinent to the clinics data submission and its effect on the physician’s end of the year award payout.Client-Relations: Built and maintained close customer relationships to ensure client retention and growth. Preserved $1M relationship turning around challenged program within 6 months by rebuilding trust between client and organization.Staff Leadership: Guided 20 + functional reports: Implementation specialist, Project Account Managers, Product support and Data Analyst.Program Management: Work closely with the Executives, Chief Medical Officer and Clinical Staff in design, developing and executing patient quality care programs.Execute accurate data, capture and report on key metrics using data gaps analysis and HEDIS reporting.Managed product UAT testing for upgrades and new releases. Manage customer expectations and program scope.

Client Business AnalysisProvides on-going client support, to assure the account management of the client's payment policy configuration within our SaaS based program.Provides on-going client support, which includes ensuring the accuracy of rule configuration, providing general client support for claim adjudication questions and documentation upkeep related to the client's rule set.Manage relationship with leading healthcare payers Connecticare and Tufts Health Plan.

Managed the highest number of covered lives including 3 of the top 5 PPO network rental accounts. Main goal is client growth and retention.Actively engages clients and consultants in meetings and events which lead to increased membership and the sale of additional benefits for multiple accounts.Responds to client requests for information regarding provider participation, repricing information and network access. Manage overall client relationship and coordinates client relationships with other departments.Supervises daily activities of internal account managers. Guides and drives team members to continuously improve teaming.

Responsible for maintaining and growing business relationship with health insurance payers for leading SaaS based PPO repricing and healthcare cost containment company. Managed company's highest budgeted territory including leading healthcare payers like Health Net, Humana and Harrington Benefits. Responsible for 50+ clients including 8 of top 20 clients, and 3 Fortune 500 companies. Increased territory's growth by 130% during first 12 months.

Medical Claims ExamineManaged daily work flow for team of 15 claims examiners for leading health care insurance payer.

Managed daily workflow for team of 15 claims examiners for leading healthcare insurance payer.

Managed daily workflow for team of 15 claims examiners and customer service representatives for leading healthcare insurance payer. Managed company's 2nd largest account.