Doug Weeks, Mcts Email & Phone Number

Delray Beach, FL, US

Tampa, Florida, US

• 1st Level support assisting over 10,000 users in 10 states across the United States. Support is provided via the SalesForce ticketing portal, email, phone, in-person visits, and the use of remote access tools. Primary.
• Created IT equipment inventory tracking system. Previously the company had no system in place. Using this system, I am responsible for making sure computer equipment levels are adequately maintained.
• Took over as administrator for the multiple MDT servers used to image computers in all corporate locations. This includes creating and updating image files, installation and updating of applications, and working with.
• Serving as the primary back up for Okta Administrator to ensure new user accounts are created promptly and assigned the correct applications and permissions. Also verifying that terminated users are no longer active in.

Boca Raton, Florida, US

This was a 2nd Level support position designed to assist 1350 retail stores operate continuously. This support was provided via the Service Now ticketing system, over the phone, and using remote access tools.Primary focus was on supporting the SUSE Linux server and register systems. Those had to be up and running as much as possible for the stores to be.

Meriden, CT, US

This was a Technical Support position that started as temporary, but after just a few weeks I was asked to join the team full time. For the last year of my employment I was the only Help Desk person in the company due to restructuring. I was the first point of contact for 300+ users at the corporate office, the 70+ stores that make up EMS, and all the.

Troy, MI, US

This was a Team Lead position responsible for leading a team of 8 members in replacing all the desktop computer systems for the Water Management District. My team and I worked with the each end user to identify what was on their current systems that was essential for their work, then imaged a newer system using Windows Deployment Services for them ensuring.

Fort Lauderdale, FL, US

These were Technical Support positions with 2 different companies. I began at Kaplan University on a 1 yr assignment to assist their Help Desk with an overflow of tickets. These issues involved various Windows workstation issues, Active Directory password resets, and issues with their proprietary student enrollment program.I also on the small team that.

Psychology

Computer Networking