Douglas Welch Email and Phone Number

Supervise the activities of a technical staff of IT Programmer/Analysts and IT Specialists who are involved in providing Enterprise Storage and Technical Database Services of highly complex solutions in a dynamic environment. The Enterprise Storage Services Section is responsible for developing specifications for technical database designs and enterprise storage infrastructure. Act as project manager for large Enterprise infrastructure projects, prepares reports, purchasing documents and utilization records of services offered by the Enterprise Storage Services Section. Serve as liaison between the data center, Enterprise Storage Services and users concerning requests, usage, standards, and other developmental and production matters.

Senior IT Project Analyst for State of Michigan working on multiple agency infrastructure projects and service requests. Change Manager in Remedy for Server multiple IMAC (install, move, add, change) projects as well as the added responsibility for designing and implementing infrastructure solutions. These projects include the provisioning and deployment of multiple physical servers, VMWare virtual servers, Linux/Unix virtual servers, Microsoft Hyper-V virtual servers, virtual WebSphere appliances, switches and routers. Facilitate requirements gathering meetings, presenting findings to project review boards, create mitigation plans and negotiating resolutions to issues for projects at risk. Collaborate with the Business Relationship Managers, Infrastructure Specialists, Project Managers, and Technical Service mangers and teams. Mentored and trained other team members on policies, procedures and new technologies. Provide support to Project Management Office and assist them with project estimating, budgeting and updating provide project updates in Changepoint.

Providing Sr. Level Messaging Project Support to large IBM’s account Exchange 2003 Messaging Environment (120K mailboxes) and India BAU support teams.Responding to RFS requests for Messaging related projects determining resources and time needed for testing and implementation.Managed a Unified Messaging (Cisco Unity Connection 8.5) Exchange integration project for 2,000 users.Managed an Auto-Accept Agent implementation to support an Telepresence Conference Calendar scheduling service project.Managed several Divestment projects that required legal commitment dates to disable email accounts, set standard out of office messages, wipe Blackberry and Smartphone data for thousands of users on specified dates and times.Create technical procedure documentation as needed to assist other Messaging support team members on known issues.

Working on a Exchange 2000 to Exchange 2007 public folder migration project. Assess Exchange 2000 to Exchange 2007 Public Folder Migration Project and ScopeEvaluate and Test Exchange tools (PFDAVAdmin & Powershell ) available in lab. Test migrating Exchange 2000 public folders to Exchange 2007. Develop and Document a migration process using the above tools. Prepare Technical Bulletins and Change Control documentation required to implement the migration project in production.

eMail & Collaboration Support Engineer for WellPoint Health Networks, Inc. Account.• Monitored and support of 25 clustered Exchange mailbox servers with a total of 77,000 mailboxes and 4,000 Blackberry users.• Mentored and trained Level 2 support team members on policies and procedures.• Managed high profile Exchange Server application level monitoring and reporting project. (Spotlight on Exchange & Stealth Audit).• Hosted multiple Web based product demos of Spotlight to both IBM and customer management personnel. • Security Focal for team responsible for security compliance reporting and policies as required by both the customer and IBM.eMail & Collaboration Support Engineer for the DOW Chemical Account.•Provided second and third level support for the DOW Chemical account with 155 Mailbox servers with 65,000 mailboxes, and total of 89,000 Global Address recipients.• Managed an Exchange server refresh project, building new Exchange 2000 servers, migrating user mailboxes to new servers, decommissioning old servers, performing Pre / Post Build QA checkouts on new Exchange 2000 servers.

Technical Lead on team that provided second and third level support for Enterprise Exchange Email and Fax services for over 3,500 users (21 Exchange and 4 Fax servers).Initiated a server consolidation effort with a limited server refresh pool that eliminated six servers saving Enterprise Messaging in monthly chargeback costs.Initiated a Public Folder Fax service that eliminated processing and archival of faxes that spanned multiple departments and had multiple points of failureCoordinated the migration of fax services from an Omtools FaxSr fax servers to a clustered RightFax infrastructure solution.Tumbleweed MailGate administrator for intelligent network-edge defenses, antispam, antivirus, zero-hour virus outbreak protection, accidental data leakage protection through content filtering, policy management, gateway-to-gateway encryption, automated reporting, and a state-of-the-art, centralized management console.

Server Support Engineer for the ING account. Provided 3rd level support for 270 NT servers including (3) mission critical (3) fax and (19) production Exchange servers.Coordinated the migration of a mission critical business application from another ING companies Novell environment located in Minneapolis to new NT 4.0 server; Documented production fax server telephony information. Managed and supported all production fax servers that were critical to many financial departments.Designed and implemented a new Anti Virus architecture with Norton Antivirus Corporate Edition 7.6 to support all the production servers and workstations

Provided Level 3 support for 150 NT servers and four domains for the Computer Science Corporation (CSC) at Otis Elevator. Coordinated the consolidation and replacement of domain controllers, application and print servers for two domains at multiple locations. Prepared Change Control documents for scheduled server replacements and migrations Implemented Compaq Insight Manager XE for web based server management and monitoring. Provided Desktop Engineering support in defining a standard Windows 2000 desktop build.

Prepared and packaged production application updates for Fidelity Investments monthly change window. Remotely distributed these updates to multiple servers. Worked with application business owners and developers to validate updates were successful.

Dedicated to providing Commercial Lines production support as well as other lines of business. Provided 3rd level production network support to approximately 5,000 users in WAN/LAN environment with 108 NT 4.0 and 73 Unix servers. Participated in a major company wide Y2K initiative to upgrade all network servers from NT 3.51 to 4.0 including other server based software upgrades and patches. Represented Commercial Lines business and support needs in the evaluation of Omtool’s Fax Sr. fax server product as replacement their existing FacSys product. Provided server support for the migration of remote office cc:Mail post offices to MS Exchange 5.5. Managed the remote configuration and migration of (84) H.O. printers to new servers using HP WebJetAdmin

Personal Computer Programmer / Analyst II (11/92 to 4/95)Personal Computer Specialist III (10/89 to 11/92)Conduct thorough software, hardware and network needs analysis with user departments to determine their computing needs necessary to meet their business goals and objectives. Perform detailed systems analysis, including the impact and integration needs to other systems. Developed a multi-user Paradox program that automated dealer service commissions and customer billing processing. Task leader on a multi-disciplinary Sales Force Automation project. The project included extensive participation in Business Process Reengineering (BPR) facilitated sessions. Developed a mass mailing distribution program utilizing both mainframe systems and a Paradox data base application. The system primarily services marketing and technical publication departments which yielded approximately $100,000 in savings the first year it was implemented. Developed a Paradox I Bar-coding system to track car pooling data in accordance with California Regulation XV reporting requirements. This system collects data daily from a hand held scanner device, which also feeds a mainframe payroll system.