My duties in this role include:- Cultivate rapport with key stakeholders from schools & districts- Manage customer relationships with product for 100+ accounts- Explore client needs and goals to customize interactions- Guide clients through implementation of product suite- Identify process-based solutions to product gaps for clients- Advocate for product enhancements on behalf of clients- Escalate product gaps to management and development- Construct dynamic reports from disparate internal systems- Build customer facing documentation for best practices- Collaborate with remote co-workers daily- Develop and document internal processes for role- Provide internal training and support for company wide initiatives- Foster inter-departmental relationships as resources for customer success

I work with school administrators to find opportunities in their digital classrooms. Collaborating with various departments in my organization is vital, as I cultivate relationships with schools to act as their advocate to support the direction that PowerSchool's Ed-tech solution will pioneer. My duties in this role included:- Empathize with customer about their situation- Diagnose perceived issues remotely via email and/or phone- Identify strategic customer needs for developer escalation - Empower customers with thoughtfully crafted responses- Investigate third-party tool compatibility and workflows- Collaborate on inter-departmental ad-hoc projects, while balancing incoming requests

As a Computer Technician, I was on a small team that remotely monitored and managed several small-medium sized organizations through the RMM Software LabTech. I would provide scheduled and ad-hoc on-site service to clients, assisting with projects and addressing issues in accordance with the client's wishes and organizational standards. While on-site I cultivated rapport with the client's employees and occasionally provided technical training in an attempt to limit process based issues for the client. Technical issues for clients ranged from troubleshooting end-user issues to the deployment of a new server and remotely networking systems.My duties in this role included:- Provide IT support for several small-medium sized organizations- Monitor, diagnose, and repair client computers via remote tools- Establish and cultivate rapport with clients- Advise clients on IT decisions in accordance with organizational culture

As the Statewide Coordinator, I represented Nevada 2-1-1, a Statewide partnership in Nevada, as point of contact for public inquiries, local development, and legislative hearings that affected the operating environment. I was a member of several workgroups and committees including the State of Nevada's Strategic Planning Committee for Information & Referral in the State of Nevada, Citizen's Corps, Northern Nevada Voluntary Organizations Active in Disaster, and the Access and Functional Needs Workgroup.Regular duties included the coordination of projects across geographically separate call centers, development of instructional videos for continuity training, web-development to increase usability of partnership website and web-portals, creation of disaster specific systems/processes, and regular collaboration with local Emergency Managers on disaster planning/response.While in the role of Statewide Coordinator, I also acted as the Systems/Data Management Specialist. Additional duties included performing regular and irregular reporting on call statistics and demographics, technical troubleshooting of computer, phone, and network issues, and disaster specific duties pertaining to the collection, verification, and compilation of information for dissemination to the public.

Regular duties include generation, aggregation and analysis of database statistics for decision making, updating company websites, communicating changes in external agency services within statewide partnership via web-based portals, update internal network via Windows Server and group permission objects, analyze current processes for potential technological solutions, and generate and distribute regular monthly, quarterly, and annual reports.Other duties include disaster response planning, ensuring information access and integrity (across two centers located across Nevada) during disaster responses, creation of video tutorials for training purposes, minor HTML coding, regular computer maintenance, database design, develop social media campaign, and one-on-one training on specific targeted issues.

As a Product Specialist my primary duty was to identify and educate customers on outdoor equipment. This process began with active listening to properly identify the needs of a customer. After identifying their needs I would engage the customer and educate them on their options.Additional duties included encouraging interdepartmental teamwork in the workplace, restocking products, and enhancing customer experiences through small projects while adhering to corporate standards.

Lead 3-4 technicians at service counterIncreased repair output by 25%Designed and implemented automated software