Douglas Wiggin Email & Phone Number

Using Switch DLE and systems such as SOLID (Son of Lariat), TEMS (Transport Element Activation Manager), and BBNMS (Broadband Network Management System) to resolve customer trouble or order activity and refers system issues to proper groups for resolution.Providing quality service by following ISO procedures. Analyze and interpret service order fallout for both DSL and RT (Remote Terminal) based POTS to translate to network elements in TEMS and BBNMS.Maps, sets options, test and resolves WFA ticket for the SONET network in the Dallas/Ft. Worth, South Texas, and Central & West Texas Market Areas, Utilizing FLEXP+, NETSMART, and NMA.Responsible for working with interdepartmental groups and the CPC for completion of WOT orders and resolution of WFA tickets.Involved in various special projects such as JIT (Just in Time) testing phase, BBNMS conversion and multiple ticket clean up projects

Work experience include ten years in the restaurant industry as cook,; , host, and bartender and general manager.Twenty years of service in the US Navy, sixteen reserves and four active serving as an aviation electronic technician and acted as a unit career counselor.