Coordinate, conduct and document new and recurrent training. Conduct remote/virtual trainingUpdate and maintain safety and training records. Track recurrent training in accordance with the company repair station training manuals. Track and publish site employee qualifications. Directly supervises all employees while they are receiving new hire orientation, customer required, and recurrent training. Coordinate with production, quality, and safety departments to ensure sites training requirements are being met. Assists with production, quality, and safety department’s policy enforcement. Coordinate with customers to ensure sites customer training requirements are being met. Assist in the design and implementation of IAC’s training program. Assists in the administration of testing and evaluation processes. Assist in identifying and assessing current and future training needs. Manage and report site training hours.IAC Certified Training Courses: Aircraft Damage Prevention Aircraft Towing & Movement AS9100 FAA Regulations and Repair Station Manual Fire Prevention Procedures General Aircraft Familiarization Harassment and Violence Human Factors in Maintenance ISO14001 (FOD) Foreign Object Debris Training Lift Equipment Operations Understanding Aircraft Drawings (ETOPS) Extended-range Twin-engine Operational Performance Standards (RVSM) Reduced Vertical Separation Minimum Instruction Company Environment, Health and Safety Program All required Alaska Airlines, Southwest Airlines and United Airlines training

• Maintains administrative staff by orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.• Provides historical reference by developing and utilizing filing and retrieval systems.• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.• Contributes to team effort by accomplishing related results as needed.

• Sorting of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.• Loads mail onto automated equipment; enter sort plan and start equipment; monitor flow of mail to ensure continuous feed; sweep separated mail from bins stackers; and stop equipment when distribution run or operation is completed. • Prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.• Remove sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules• In addition, provide service at public window

Rewriting current training materials and creating materials for new software release.

• Deliver classroom training for Clerks & Supervisors: The training class included a narrated PowerPoint presentation with videos and a hands-on simulation where an actual polling place is set up and simulated voters are processed. • Training was held at several locations throughout San Bernardino County.• Performed evaluations of trainees to identify workers who meet the minimum requirements for working for the County.• Provided training on advanced polling place procedures, management and problem solving skills, and the setup and use of touch screen voting equipment.

Delivered classroom training as described belowTwo (2) Hour Training for Clerks & Supervisors:All poll workers must complete the new two (2) hour mandatory basic training class to be a clerk or supervisor. The training class includes a narrated PowerPoint presentation with videos and a hands-on simulation where an actual polling place is set up and simulated voters are processed. Trainings will be held at several locations throughout San Bernardino County.During training, evaluations of trainees will be conducted to identify workers who meet the minimum requirements for working. Performance evaluations will also be conducted as well to identify workers’ strengths. These evaluations will be used to place poll workers in the proper role on Election Day, or to give the worker the opportunity to advance to inspector training.Four (4) Hour Training for Supervisors:Poll workers who will be supervisors and field representatives must also complete the newly added four (4) hour training class, in addition to the two (2) hour basic training class. The class includes training on advanced polling place procedures, management and problem solving skills, and the setup and use of touch screen voting equipment. Trainings will be held at several locations throughout San Bernardino County.

Parent care: Continued to seek employment opportunities that would work with my schedule while caring for one of my parents.

 31 months of using and training ePIMS pharmacy software and workflow 26 months of field support of ePIMS pharmacy software at Kaiser Permanente pharmacies Supported end-user inquiries and communications during new updates and rollouts Analyzed detailed business processes and identified areas for improvement  Used surveys/questionnaires to identify and measure issues with the staff and patients that may be taking place in the pharmacies for analyses Provide technical training and curriculum development for the Kaiser Permanente nationwide rollout of new pharmacy software Conduct training programs via live classroom Software training support at facilities Participant for updates or enhancements to training materials  Maintain product knowledge consistent with the product release and upgrade schedules

 Provided change management support and curriculum development for the organization Developed and implemented policies, procedures and training materials to maximize efficiency and customer service. Conduct needs assessments to determine training requirements and tailor training to the audience Take ownership of existing technical training content, assist in identifying impact of new software releases, suggest improvements, updates or enhancements the materials may require  Maintain product knowledge consistent with the product release and upgrade schedules  Conducted classroom training, WEB training with GoToMeeting and GoToWebinar and one-on-one Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow-up Accurately prepare and deliver training materials in a timely manner Develop course material facilitating learning by using internal & external sources, documentation, PowerPoint, other handouts, activities and exercises Conduct internal “House Calls” to assist with more extensive training needs Provided high level consultation to users on complex software systems and computing hardware Supported end point devices (workstations, laptops, tablets and smartphones) as needed. Performed Technical Support II to facility as needed.

 Transitional training and change management support for 6,000 Navy personnel at the Naval Medical Hospital, Balboa, San Diego, CA from Microsoft Office 2003 to Microsoft 2007 Professional Suite including Outlook, Word, Excel, Power Point and SharePoint Assisted with design processes that were required while introducing new technology to staff and a substantial change to the current structure Design both beginning and intermediate course material for 3 ½ hour classes, pre and post class testing and class assessment surveys Conduct one hour overview courses for initial training, with class sizes ranging from 10 to 40 people Facilitate 4 hour Super User courses, ranging from 6 to 12 people Team lead – 7 trainers Deliver 3 ½ hour beginning and intermediate class’s for Outlook, Word , PowerPoint and Excel Performed preventative maintenance, including all Technical Support II.

Sole trainer for delivering technical training of Microsoft Office Calendar including “Best Practices”Deliver technical training via SameTime and instructor-led courses in classroom settingsAverage classroom course size of 25 people, on-line class’ up to 30 peopleConducted all international training classes for Europe and India Conducted special classes for Hewlett Packard Help Desk (third party support)User support during software implementationDesign and develop course materials including instructor guides, PowerPoint presentations, videos, hands-on exercises and handoutsAssess course effectiveness and make ongoing improvements to instructional techniques, materials and exercisesTrained at five management requested specific training sitesTrain the trainer sessionsInterface with team on training new features and review technical documentation

 Worked with other Systems Analysts on both regular and adhoc projects requiring data/system process analysis/update across functional areas. Installed, supported, configured, evaluated, maintained, monitored, and analyzed systems and software in a network environment Improved clients reference material by writing and maintaining documentation to technical support issues Deliver over 300 technical training classes by WBT using WebEx; also custom on-site instructor-led courses in classroom settings when requested On-site class sizes averaged 30 to 50 attendees Did all international training for Australia, New Zealand and United Kingdom clients Train-the-Trainer (T3) Design and develop course materials including instructor guides, PowerPoint presentations, videos, hands-on exercises and handouts Management oversight for a team of Learning Specialists including prioritization and delegation of work, coaching, and performance development Assess course effectiveness and make ongoing improvements to instructional techniques, materials and exercises Interfaced with team on training new features and review technical documentation Performed QA Testing of system/program developments and or modifications.  Identify and resolve issues  Support for change management of software release implementations Communicate with other project areas to coordinate interdependencies and resolve  Interact with various business units to gather requirements and resolve issues  Improve business processes  Gather and define business requirements  Analyze data

Researched possible training markets for company products and designed training materials.

 Deliver technical training of Microsoft Office Calendar via instructor-led courses in classroom setting in California and Florida Training team consisting of myself and one other instructor trained approximately 3,000 Disney cast members Classes averaged 5 to 30 students One-on-one trainings held when requested Trained 7 courses specifically designed around customer identified needs concerning the use of Microsoft Office Outlook, with focus on calendaring and resource scheduling. Identify and resolve issues  Interact with other project areas to coordinate interdependencies and resolve issues  Liaise with various business units to gather requirements and resolve issues  Improve business processes  Gather and define business requirements  Produce high quality documentation  Report status and issues to the Project Manager  Design and develop course materials including instructor guides, PowerPoint presentations, hands-on exercises and handouts Assess course effectiveness and make ongoing improvements to instructional techniques, materials and exercises Interface with team on training new features and review technical documentation Train at user requested specific training sites Train the trainer sessions Team Lead / Supervisor 5 member training team Student Enrollment and class scheduling

 Maintain established field service levels for insurance industry clients. All product training, field service and support to 300+ clients in Southern California and Idaho, including State Farm, USAA, Allstate, Travelers, ACSC, Hartford, Farmers, independent appraisers and automotive body repair shops. Worked with claims department adjusters and managers, concerning vehicle total loss software and helped with specific evaluations when needed. Manage client rollouts as well as new business pilot implementation and support until completion. Constant contact with Estimating Supervisors and office Managers for all insurance clients to make sure our service was running smoothly. Identify and resolve client issues relating to products and services. Recommend to management plans to maximize usage within an office. Conduct effective client training classes and workshops on all products. Train and impart information in a usable/interesting manner, demonstrating the value of the product trained with regards to the clients goals. Prepare and deliver training presentations. Design, distribute and implement training material/aids for the Field Service organization when necessary. Teach non-technical users in one-on-one, group and telephone support situations.  Assist with the development and testing of new products and releases planned by the development staff. Demonstrate expertise in diagnosing and resolving software, hardware problems. Make effective presentations in front of groups of all sizes and levels in an organization, including management. Assist with the development of the field service team, Providing direction and guidance to all members of the team. Support the sales effort by analyzing customer requirements, proposing and demonstrating solutions to technical problems, ensuring acceptable product installations, training users and providing field technical support and problem resolutions.