Building a social media marketing solution that amplifies rapid responses by analyzing end-user data to identify nano/micro influencers using Ai/Ml to generate localize social media content-Conduct market research to validate demand for products or services.-Identify and define target market segments for business growth.-Manage business finances, keeping operations on sound financial footing with careful supervision.

-Foster & build overall relationship with customers, which include: increasing adoption, ensuringretention, and long-term customer success-Penetrate additional areas of the account and sell the ServiceTitan core platform-Promote the adoption of ServiceTitan’s add-on products.-Be the go-to-lead on new features adoption in an advocate/consultative approach-Demonstrate a strong appreciation of our new features, and business needs in a customer’sorganization. -Use technical and business acumen to align business drivers to ServiceTitan’s solutions-Proactively work with customers to establish critical goals, or other key performance indicators and aidthe customer in achieving their goals-Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and SalesLeadership to develop coordinated view and consistent measurement of adoption of ServiceTitan-Build a brand to become the expert on adoption and sophistication at ServiceTitan-Track and measure business impact and report out to cross-functional stakeholders

Serve as single point of contact for our existing customers to adopt NEW features for the suite of Pro Features. I work alongside our Customer Success Team building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitan’s product knowledge, business consultation and sales skills You can think of me as the “Wikipedia” for all things ServiceTItan Pro. -Foster & build overall relationship with customers, which include: increasing adoption, ensuring retention, and long-term customer success-Be the go-to-lead on new features adoption in an advocate/consultative approach-Demonstrate a strong appreciation of our new features, and business needs in a customer’s organization. -Use technical and business acumen to align business drivers to ServiceTitan’s solutions-Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals-Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership to develop coordinated view and consistent measurement of adoption of ServiceTitan-Track and measure business impact and report out to cross-functional stakeholders

Serve as the single point of contact during a customer’s Onboarding/implementation process.-Usher customers from sign-up to success.-Coordinate and/or implement customers’ data migrations, initial trainings, and third-party integrations.-Oversees customers’ account ensuring that they are using use the product correctly.-Provide on-going coaching and training sessions for customers on product and industry best practices.-Identify areas for improvement in the customer experience both in our product and processes.

Coordinate, develop, and execute EMR/HER software implementation plans, configuration settings, project roadmaps, task schedules, and resource activities to ensure on-time and effective project delivery. Utilize effective communication skills to foster strong relationships with customers and project engineers. Deliver detailed reports on product health and team performance compared to established service-level agreements.• Drastically enhanced product experience through collaboration with project team to devise cost effective and efficient alterations that were requested by the client.

Established overall strategy and held bottom-line accountability for managing all aspects of events and project completion. Supervised outsourcing, communications, and stakeholder management strategies. Facilitated the connection of virtual and cross-functional teams in multiple organizations.• Spearheaded efforts that led to an 48% increase in volunteer participation.• Guided reimplementation of a business revenue pipeline encompassing $1M per year while servicing over 1400 worldwide affiliates

Managed project timelines to ensure all tasks were completed by required deadlines. Successfully implemented processes and sought out innovative improvements for future integrations. Provided analytical decisions and efficient solutions for complex engagement issues.• Developed and implemented a highly effective social media campaign that directly resulted in the winning of a $3.5M grant.• Increased local HIV/AID testing and awareness by 20% while improving black MSM participation by 80%.

Implementation of the marketing plan, renewal parties, residential apprecaition parties to increase NPS amongst residents. Managed lease up with a 80% closing rate and less than 5% churn under my leadership while managing a team of 10 leasing agentsPrepared and signed leasing agreements with renewing and new residents as well as assisting in preparing apartment homes for re-rental at any time.

Develop our go-to-market plan. You will identify the target market and audiences of our solutions, and develop a strategy to effectively reach them in conjunction with the marketing team.Improve and train on our value proposition. Worked with the sales team to build on materials that perfectly encapsulate Crimson Ride value proposition. Overseen the training of the team, educating them on the said value proposition for the solutions offered.Build market segmentation programs. Collaborate with the marketing team to analyze various target market groups and create segmentation plans for them.