Douglas Wolk Email & Phone Number

Knoxville, Tennessee, Us

Hanover, Md, Us

Us

Working freelance in an IT and systems analyst role. Providing consultative guidance and recommendations for local, family-run, and individual small businesses. Conducting business process, system operational, and infrastructure evaluations for beneficial efficiency and productivity solutions. Managing purchase options and product evaluation for company needs as well as installation and troubleshooting for existing systems and businesses.• Operational evaluation and process analysis of Jersey Shore family run painting company identified several process and cost deficiencies and created opportunity for increases in efficiency and income. Installed new equipment and setup policies and procedure plans for future growth requirements • Through word of mouth advertising attained additional business of antique and retail business in same plaza. Installed and assisted with security concerns as well as implementation and training on system operations and administration and increased business productivity and profits.

Miami, Fl, Us

Responsible for security and privacy requirements gathering, implementation, maintenance, and research for a global call center client environment. Working in an ISO 27001 environment, preparing policy and guideline documentation including physical, network, data protection, risk and vulnerability analysis of supplier and vendor security concerns all while merging operations, HR, IT, facilities, and corporate goals with appropriate and necessary policies, standards, and procedures for global client growth.• Successfully manage and implement security requirements for global client during a new opportunity business venture campaign. The role extended as a liaison type position through the project’s start-up and after turn-up functioning as the champion of security and privacy planning and operational consulting for risk assessment and analysis with Sitel. • Single point of contact and directly responsible individual for all site security requirements and investigations related to call center activity and daily operations, including but not limited to incident and change management planning, documentation, improvement and corrective action and containment activities and roles.

Dallas, Tx, Us

Provide provisioning and cross-functional team support for 22 state construction and engineering (C&E) applications and users maintaining security, account administration, and compliance. Operating in an ISO 27001 environment. Focused on automating supported provisioning tasks and eliminating the need for manual provisioning support. Adding new applications as the other departments demand for personnel utilization increases, while creating efficient transitioning for corporate goals of automation and automation services. • Initiate the onboarding of new workloads for cross-functional team, creating a provisioning role for other team application requirements and adding business at triple the expected success rate with three new applications in 2012. • Exceeding expectations for application provisioning and problem resolution onboarding by increasing workloads between 2014 and 2016; adding six new applications and training new staff the workload balancing effected business by increasing available resource hours, productivity, utilization, and effectiveness by 25-30% for C&E. • Surpassing service level expectations for tier two and tier three problem response and resolution times year over year between 2014 and 2019 by 4% while improving utilization and effectiveness ratios above 21% positioned other teams for further improvement and modification.

Dallas, Tx, Us

District-level IT manager directing the IT budget, evaluating, and recommending regional network improvements including telecommunications, IT services and equipment, security, work-flow efficiency when linked to network infrastructure; technical and substantive liaison between director, IT and vendor related support and equipment contracts as well as licensing and software evaluation for decision-making in ETN district Network Operations; recommending, promoting, and enabling network capacity management as well as presenting network design ideas and planning for efficient Constriction & Engineering production while promoting Bell South/AT&T regional and departmental goals.• Linking corporate inventory data, and individualized organizational information into a self-created, multi-faceted, tracking database system enabled the recovery of lost equipment thereby reducing budget deficits for capital expenditures by 20%• Initiating, managing, and budgeting the restructure of the Knoxville, TN, C&E headquarters effecting the overall network infrastructure into more possibilities, increasing C&E design staff productivity by 40%, reducing downtime by 75%, and preparation for greater and more effective utilization of office assets.

West Hartford, Us

Business Intelligence Services - Bell South TelecommunicationsEast Tennessee sole support for district central offices, inside and outside plant technicians, supervisors, and area managers for all technical and network related issues.• Through stellar troubleshooting and problem resolution, customer management and approach, priority scheduling, high levels of communication with Bell South technical managers, and efficient personal accountability for district personnel, EDS was awarded additional business and new contracts.• Enlist communication with management for business organization and prioritization as well as self-manage and schedule trouble calls, repairs, vendor coordination, and departmental requirements for specific problem targeting reducing departmental and office downtime by 27%

West Hartford, Us

Supported the GMAC Real Estate division for New Jersey contract real estate systems and network printing for 14 Gloria Nillson Real Estate offices statewide.• Setup, installed, and managed Windows NT 4.0 environment with Windows 95 office operations while also connecting and coordinating operations between offices with GMAC and Electronic Data Systems (EDS) networks • Administer agent and broker account distribution sand permission access for each of the 15 offices, including corporate print functionality, mail, and image creation, and data storage and network utilization.

West Hartford, Us

Blue Cross/Blue Shield Upstate Medicare part bSupport Customer Service Call Center Network assisting in print distribution and documentation management. Systems administration computer operations, troubleshooting, repair and the local HQ offices network performance.• Spearhead and oversee business analysis process for reducing downtime and justifying departmental changes for Health Now NY's Binghamton office. • Identify primary cause for call center downtime and resolved issue by joint designing and brainstorming a problem resolution automation process responsible for diagnosing and eliminating the single highest cause for downtime and increasing productivity by 68%

West Hartford, Us

Supported the General Motors Linden Truck Assembly Plant managing three shift manufacturing floor merged technologies including installation, modification, repair and problem solving for Unix terminals, printers, scanners. bar-code readers/scanners, manual shipping and scheduling through SQL server and PLCs. Lead team on annual inventory tracking and design system.• Primary catalyst and project lead new inventory tracking process succeeded in tracking and locating equipment for annual inventory and compliance with ISO 9001 requirements for certification. • Created process resulting in the first 100% successful equipment inventory in three years providing necessary compliance for ISO 9001 certification on certification requirements list.• Maintain inventory of live hot-swappable line printers for order and source generation of active time sensitive manufacturing data through versatile and self-created process design.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor’S Degree, Computer/It Administration And Management

Associate’S Degree, Design And Visual Communications

Ged, General Studies