500 Startups batch 24 company.Ovation is a customer experience and engagement platform for multi-unit restaurants to keep a pulse on their locations.Restaurants have no good way to engage with their customers. While online businesses know their happy customers and can live chat with their unhappy ones, there are 5M B&Ms stuck with using painful receipt surveys, antiquated loyalty apps, and good old fashion complaining. As a result, B&Ms are getting blasted online with negative reviews (each negative review costs a business $300-$500!) and losing billions in repeat business.Ovation changes all that. Consumers interact with our simple tools in the moment that incentivizes them to rate their experience and give their contact info. Then we enable business owners to turn unhappy customers into fans with instant SMS chat (funneling unhappy customers away from online reviews), fans into loyal customers with automated deals (while prompting them to leave positive online reviews).Ovation customers get 2-3x less 1-star reviews, 5-10x more 5-star reviews, and 5-10% more revenue.Find out how your drive thru, third-party delivery, pickups, and in-store customers are feeling, fix anything in seconds and get insights to improve.

SinglePlatform is the world's largest online provider of restaurant menus and local business storefronts, enabling local businesses to publish information like their products, services, menus, photos, and prices, across thousands of the most popular media companies, search engines, mobile applications, travel guides, and local review sites. Founded in 2010 by Wiley Cerilli, a former founding partner and EVP of SeamlessWeb, SinglePlatform was named by Bloomberg BusinessWeek as one of “America’s Most Promising Startups of 2011.”(Acquired by Constant Contact in June 2012)

Responsible for all inbound lead routing and  follow-through.  Complete an up-to ten-touch discovery outreach initiative that leads to an 80% response rate, through a highly metric focused business development cycle.  Conduct outbound campaigns by running regular reports in Salesforce. Target new prospects through Internet and LinkedIn searches. Responsible for $200,000+ in B2B enterprise software opportunities during my short tenure.

Acquired six contracts monthly, promoted a loyal clientele of seventy-five accounts that achieved a 90% account retention rate year-over-year. Up-sold services to accelerate revenue by 15%. Increased productivity of essential revenue pipeline by 30% by encouraging higher efficiency protocols and improving employee satisfaction. Coordinated daily assignments based on individual skill sets and interpersonal relationships. Ensured completion of all projects on time and cut costs, enhanced business-to-business relationships, and provided client feedback to CEO.

Independently managed up to twenty-five accounts yearly – maintained 95% account renewal rate throughout proprietorship. Increased revenue by 35% by persuading customers to include seasonal cleanups, design improvement projects, and snow clearing.

Developed and implemented site design and project planning in remediating widespread contaminated areas up to New York State DEC standards. Responded weekly to dynamic HAZMAT emergencies to quickly identify, diagnose and strategize safe and efficient spill cleanups. Simultaneously supervised three teams of five to eight men from both the internal crew and outside contractors during weekly projects. Responsible for communicating directly with CEO on job progress.

Worked effectively with a NYSDEC forestry technician. Observed and studied the effects of rising deer populations in a mature forest. Brainstormed solutions to help restore the ecosystem to a higher bill of health. Educated and demonstrated the issue's complexity and the imperative need for a Forestry Management Plan to protect the ecosystem and to also protect property investments.Helped implement a long-term plan. Worked collaboratively with the board and decided on the most viable solution for an Oak Reforestation Program: based on cost, environmental complications, and shareholder agreement.

Ensured safety of swimmers and boaters, supervised community waterfrontactivities, taught swimming lessons ages (2-16).Head Lifeguard 2013 - Managed employees and held them to a high standarddue to the nature of the job through supervised strict drills and instruction. Served as liaison between lifeguards, shareholders and the lake organization. Maintained equipment and first aid supply inventory.