Innovative process improvement and operations professional, focused on customer-centric strategies and a system view toward business change. Known for my respectful approach to asking thoughtful questions to understand the “why” in order to challenge the status quo. I bring a sense of humor and collaborative approach, serving as a partner to process and customer/employee experience improvement with proven results in needs analysis, removing obstacles, and influencing strategies.Specialties:Lean / Toyota Production System | Lean Six Sigma Master Black Belt | Customer Experience | Training & Curriculum Development | Training & Coaching Delivery | Business Consulting | Project Management | Strategic Deployment | Business Process Management | Change Management | Operational Excellence | Budget Management Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, Visio), Minitab, SQL, RStudio, Tableau, ProcessModel (process engineering software), PROACT (root-cause analysis software)
Listed skills include Six Sigma, Process Improvement, Change Management, Leadership, and 45 others.