Douglas Evans Email and Phone Number
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Innovative process improvement and operations professional, focused on customer-centric strategies and a system view toward business change. Known for my respectful approach to asking thoughtful questions to understand the “why” in order to challenge the status quo. I bring a sense of humor and collaborative approach, serving as a partner to process and customer/employee experience improvement with proven results in needs analysis, removing obstacles, and influencing strategies.Specialties:Lean / Toyota Production System | Lean Six Sigma Master Black Belt | Customer Experience | Training & Curriculum Development | Training & Coaching Delivery | Business Consulting | Project Management | Strategic Deployment | Business Process Management | Change Management | Operational Excellence | Budget Management Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, Visio), Minitab, SQL, RStudio, Tableau, ProcessModel (process engineering software), PROACT (root-cause analysis software)
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Vice President, Lead Process EngineerWells Fargo Jun 2020 - PresentSan Francisco, California, UsPresented to and collaborated with executives and senior managers on strategies, processes, and results related to performance and experience improvement. Led process and technology projects focused on improving customer experience, employee experience, risk mitigation & controls, and operational flow. Designed processes for Legal Operations, Fraud, and Small Business divisions.
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Program Manager, Process ImprovementVancouver Clinic Oct 2019 - May 2020Vancouver, Washington, UsImproved call handle rates from 55% to 89% in two months. Facilitated workshops for outside vendors and internal teams to prepare for third-party negotiations. -
Performance Improvement ManagerPeacehealth Apr 2016 - Mar 2019Vancouver, Washington, UsLed a geographically-dispersed team of Performance Improvement Specialists and Project Managers in Lean Daily Management System deployment and Lean training design and delivery across multiple business units. Worked directly with executives to plan and execute strategy. Provided process engineering, performance data analysis and reporting. Managed multiple portfolios of projects. -
Clinical Value Improvement ConsultantPeacehealth Oct 2014 - Apr 2016Vancouver, Washington, UsCoached and advised regional leaders in improvement strategy. Executed Lean process improvement events (kaizen events). Led the Lean training and education function for the system. Led process engineering work within the region. Led customer experience touchpoint improvement events.
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Director, Healthcare Performance ImprovementKaiser Permanente Dec 2010 - Oct 2014Oakland, California, UsLed a team of performance improvement advisors in improving clinical and operational outcomes. Led a national-scope project on behalf of the Kaiser Permanente enterprise in collaboration with the Joint Commission and nine other major hospital systems from across the country. Led customer experience touchpoint improvement events. -
Senior ConsultantKaiser Permanente Oct 2008 - Dec 2010Oakland, California, UsManaged the implementation of a Lean visual management system in the region's ambulatory care offices. Managed the implementation of a residency program in partnership with Oregon Health & Science University. Internalized and directed the region's Lean Six Sigma Belt Certification program. Led customer experience touchpoint improvement events.
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Assistant Vice President, Business Process ConsultantWells Fargo Jun 2004 - Oct 2008San Francisco, California, Us✪✪✪ 2005 winner of the Six Sigma Excellence Award for the Consumer Credit Group. Coached individuals and trained groups on Lean Six Sigma process improvement philosophies, methods, and tools. Served as Training & Curriculum thought leader for the Master Black Belt team.
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Service Team Leader (Operations Manager)Schneider Nov 1998 - Jun 2004Green Bay, Wi, UsLed an operations team of 50 company employees and 40 independent contractors. Developed and implemented operational strategies based on call center data analysis. Held P&L responsibility. -
Operations ManagerBarnes & Noble, Inc. May 1994 - Oct 1998New York, UsLed store operations and merchandising, with a staff of 50 employees, supervisors, and managers. Trained and developed store staff in all roles. Managed labor and inventory budget. Negotiated and managed store-level contracts for professional and support services. -
Instructor Of GeographyUniversity Of North Texas Aug 1992 - May 1996Denton, Tx, Us
Douglas Evans Skills
Douglas Evans Education Details
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University Of North TexasMathematics
Frequently Asked Questions about Douglas Evans
What company does Douglas Evans work for?
Douglas Evans works for Wells Fargo
What is Douglas Evans's role at the current company?
Douglas Evans's current role is Operations Leader | Translating strategy into operations.
What is Douglas Evans's email address?
Douglas Evans's email address is da****@****ier.com
What is Douglas Evans's direct phone number?
Douglas Evans's direct phone number is +136093*****
What schools did Douglas Evans attend?
Douglas Evans attended University Of North Texas.
What skills is Douglas Evans known for?
Douglas Evans has skills like Six Sigma, Process Improvement, Change Management, Leadership, Training, Business Process Improvement, Lean Manufacturing, Program Management, Performance Improvement, Management, Analysis, Black Belt.
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