Doug Carlson Email and Phone Number
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Doug is a seasoned customer success executive with a proven track record of driving customer satisfaction and growth at high-growth technology companies. As Chief Customer Officer at RaYnmaker.AI, Doug leverages his deep understanding of customer needs and his expertise in product management, sales, and vertical management to deliver exceptional customer experiences.Doug holds an M.B.A. in global studies and a B.A. in marketing from Southern New Hampshire University. Committed to giving back, Doug mentors entrepreneurs for the economic empowerment organizations Entrepreneurship for All and Rocky Mountain MicroFinance Institute, as well as University of Colorado - Denver students at the Jake Jabs Center for Entrepreneurship.A lifelong learner, Doug is passionate about leadership, philosophy, and history. He is an avid outdoor enthusiast and is currently training to keep up with his son skiing. Doug resides in Denver, Colorado with his family.
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Instructor - Techup Seminar SeriesUniversity Of Colorado DenverDenver, Co, Us -
Chief Customer OfficerRaynmaker 2024 - PresentCore Values• Respect: We believe that respect is the foundation of human relationships. It means valuing the perspectives, contributions, and individuality of every team member, customer, and partner. As a company, we commit to listening with intention, treating others with dignity, and fostering an environment where everyone feels heard and valued. Respect is not just what we do—it’s how we show up, every day.• Bold: Being bold means having the courage to take risks, challenge the status quo, and pursue innovative solutions. It’s about thinking big, acting decisively, and embracing change as an opportunity for growth. On our journey, we encourage our team to step outside their comfort zones, share bold ideas, and lead with confidence, knowing that growth comes from action, not hesitation.• Positivity: We start with a smile, a please and a thank you. Positivity is a choice we make every day—a mindset that allows us to face challenges with optimism and confidence. We foster an environment where encouragement, gratitude, and enthusiasm are contagious. We believe that a positive attitude fuels creativity, strengthens relationships, and inspires everyone to perform at their best.• Teamwork: Teamwork is how we roll. We thrive when we collaborate, share knowledge, and support one another. It’s all about trust, humility, and a shared purpose. As a team, we celebrate each other’s strengths and tackle challenges collectively because we know that we achieve more together.• Nurturing: We are here to support each other in a culture where people and ideas can grow and flourish. We invest in the well-being and development of our team, providing the support, guidance, and opportunities they need to succeed. Whether it’s fostering personal growth, mentoring colleagues, or building lasting relationships with our customers, nurturing is at the heart of how we care for our people and the communities we serve. -
Head Of Partnerships - AmericasLeadsquared 2022 - 2024Bengaluru, Karnataka, In• Built the Partnership function from the ground up; growing from zero partners to forty within two years• Drove 27% of total Americans revenue for the Education Vertical and 29% of the Healthcare Vertical through Channel Sales and Referral Partners • Designed, onboarded, and managed a multinational team with members in both the United States and India -
Business Development - New Ventures & GrowthBlend 2021 - 2022San Francisco, Ca, Us• Defined and executed business development initiatives to expand Blend’s cloud-based SaaS platforms to over 300+ leading U.S. financial service firms processing an average of $5B in transactions per day, with nearly $1.4T in loan volume processed in 2020.• Engaged leading industry partners across tech and finance to diagnose complex problems and develop robust data-driven partnerships and solutions. • Identified and executed partners’ key business objectives, capabilities, and technical needs to deliver long-term value across diverse customers and markets. -
Senior Director, Product Management And Vertical LeadPenn Foster 2019 - 2021Scranton, Pennsylvania, Us• Increased business vertical revenue by 24% YoY from $18M in 2019 to $22.3M in 2020.• Delivered 12% YoY increase in 2020 graduation rate.• Conceived, build, and launched telehealth product in Q3 2021 with $1.5M in projected revenue.• Enabled sales team to book three new strategic accounts worth $700K in annual contract value (ACV). -
Director Of Customer SuccessPenn Foster 2017 - 2019Scranton, Pennsylvania, Us• Oversaw team portfolio of 75 clients with $6.5M annual recurring revenue (ARR), directly managing five of the largest clients and exceeding personal revenue goal by 10%.• Cultivated, negotiated, and closed largest single-year contract renewal in company history with $1.2M in ACV. -
Customer Success Manager - Strategic AccountsPenn Foster 2014 - 2017Scranton, Pennsylvania, Us• Founded and scaled new high-growth B2B division to $4.5M ARR in three years. • Achieved 151% of Q1 2017 bookings goal by closing largest single up-sell/cross-sell deal in company history with $2M total contract value (TCV) over four years.• Delivered 95% of 2016 bookings goal with $3.14M in revenue. -
Account ManagerLocalytics 2012 - 2013Austin, Tx, Us• Acquired by Upland Software, in 2024• Integrated 10% of accounts to new mobile marketing platform. -
Account ExecutiveLocalytics 2010 - 2012Austin, Tx, Us• Managed billing and customer retention for premium analytics product, contributing 15% of total company revenue in March 2013. -
Market Research ConsultantBianco Professional Association 2010 - 2010Concord, Nh, Us• Researched and analyzed non-traditional consumer lending industry regulations to pass New Hampshire Senate Bill into law: N.H. Rev. Stat. Ann. 399-A:1 et seq.https://gencourt.state.nh.us/rsa/html/XXXVI/399-A/399-A-mrg.htm -
Consultant - ContractorInvestor Group Services (Igs) 2010 - 2010Boston, Massachusetts, Us• Delivered $240K worth of projects through collaboration with project teams to produce client recommendations. -
Research Associate - ContractorEduventures 2010 - 2010Boston, Massachusetts, Us• Conducted primary research for educational consulting firm. -
Admission CounselorSouthern New Hampshire University 2008 - 2010Manchester, Nh, Us• Exceeded university enrollment goal by 138% and generated nearly $1M in revenue beyond goal. -
Mba InternTechstars Boston 2009 - 2009New York City, New York, Us -
Research AssistantTechnology Investors, Llc 2005 - 2009
Doug Carlson Skills
Doug Carlson Education Details
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Southern New Hampshire UniversityMaster Of Business Administration In Global Studies (Mba) -
Southern New Hampshire UniversityBachelor Of Science In Marketing; Minors In Finance And International Business -
University Of Colorado BoulderFinance And Philosophy -
Hult International Business SchoolEntrepreneurship And Liberal Arts -
Silver Creek High SchoolHigh School Diploma - Colorado
Frequently Asked Questions about Doug Carlson
What company does Doug Carlson work for?
Doug Carlson works for University Of Colorado Denver
What is Doug Carlson's role at the current company?
Doug Carlson's current role is Instructor - TechUp Seminar Series.
What is Doug Carlson's email address?
Doug Carlson's email address is do****@****ter.edu
What schools did Doug Carlson attend?
Doug Carlson attended Southern New Hampshire University, Southern New Hampshire University, University Of Colorado Boulder, Hult International Business School, Silver Creek High School.
What are some of Doug Carlson's interests?
Doug Carlson has interest in Hobbiesfinding Great Coffee Shops, International Business, Small Scale Mountaineering, Side Country, Hobbies Finding Great Coffee Shops, Strategic Management, Reading, Organizing Athletic Equipment, Athletics Rock Climbing, Start Ups.
What skills is Doug Carlson known for?
Doug Carlson has skills like Strategy, Start Ups, Analytics, Leadership, Marketing, Business Development, Entrepreneurship, Salesforce.com, Management, Mobile Devices, Market Research, Higher Education.
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