Douglas Arndt Email and Phone Number

Implemented SRE concepts to drastically improvement critical system availability. - During my tenure at U.S. Bank, I have quickly moved from Infrastructure Project Management to leading the daily operations of the Availability Management team where we have helped the organization make drastic improvements to critical systems availability.Elavon server build process optimization.

I love the opportunity to work with the amazingly bright team at Xcel Energy as we implement fundamental changes to the Utility Business.Implemented automated meter reading, distribution load management system implementation.

Work with PCI Environment team to ensure resolution of PCI CDE issues.Managed password vault implementation.

Managing several large Data Center Transition Planning and Preparation projects in the network and cloud space.Managed systemwide infrastructure upgrade

Managed Private Cloud implementation Project.

Implemented word wide telco carrier replacement.

Working to ensure YOU have a tested business continuity planThat is the very vision around which Planned Continuity was formed. Our founders have worked with hundreds of companies over the years. In far too many cases, business continuity planning kept being bumped to the back burner. This happened time and again because no one on staff could take the time to dig into it and put it to bed.We have proven that a dedicated outside team will put a higher quality plan in place than our customers will do internally. This is because continuity planning is all we do, we have the tools, proprietary software and experience. Work with our team to save time and money in your Continuity Planning process.

Lead and direct the work of others in Technical Services group ensuring that all infrastructure projects are appropriately staffed and managed.Provide leadership to the organization dealing with all technical infrastructures,including enterprise network, security, hardware environments, and monitoring of system availability. Responsible for acquisition of capital equipment, including server hardware, PC’s, network hardware, and data center. Also responsible for NOC management.Trusted adviser to customers and account teamResponsible for the Information Technology (IT) needs of the Company, recommend technical solutions, establish and manage budget and vendor relationships.Provide leadership and direction for storage projects and solutions such as backup and restore, disaster recovery, storage consolidation, data protection, and storage performance.

Reliable Data Protection provides secure, off-site data protection services for large to small companies throughout the US and Canada. We sell our services through our nationwide network of Professional IT management companies. Our mission is to help our national team of Value Added Resellers to grow their businesses through providing enterprise class solutions they can offer to their clients.

I founded Reliable Sites to serve small to medium sized businesses. Reliable Site's model is to outsource a company's web site. This allows the company to focus on their business, instead of trying to remember where their domain name is registered. Reliable Sites then focuses on making the website an asset that helps to grow the company.Reliable Sites, LLC became part of ImageWerks Marketing in the third quarter of 2010. I am taking my energy for growing businesses to Reliable Data Protection! We thank the customers that helped make Reliable Sites an amazing company and wish them the best as they grow with ImageWerks Marketing.

WebHelp is one of the leading outsourcers of customer relationship management systems on the planet. Since WebHelp's launch in 1999, it has grown to provide services for AOL - TimeWarner, MSN, Microsoft, Gateway, Norelco, Morris Murdock, Netscape, Compuserve, Phillipps, Siemens, Dell, Franklin Mint, Wells Fargo and many others.ResponsibilitiesManage a team of 40 technical professionals with responsibility for contact centers in 12 countries on 4 continents and data centers in 3 countries on 2 continents.Manage WebHelp's Network Administration Team. The Network Administration team is responsible for 7x24x365 operation and security of WebHelp's global CISCO, F5 and Foundry powered network. Manage WebHelp's Systems Administration Team. The Systems Administration team is responsible for 7x24x365 operation of WebHelp's Solaris, Oracle, Java(resin JVM), Veritas, EMC, NT, Win2K Advanced Server systems around the globe.Manage most production-oriented vendor relationships.Technologies implemented and operatedSoftware - Java, Voyager, Apache, Resin, Tomcat, Linux, Sun Solais, Oracle 8i, Veritas, Kana, Windows NT/XP/2000 Server, SQL Server, Cisco IOS, VoIP software, SS7 Voice Hardware - SUN Ultra II & III Servers, Intel Servers, EMC Symmetrix, SUN Tape Storage Arrays, Cicso PIX, Cicso routers, Cisco VoIP gateways, F5 & Foundry networking equipmentNoteworthy Accomplishments; I was part of the executive management team that enabled WebHelp to navigate through the dot.com boom and bust to profitability. From the start, we responsibly managed WebHelp and its assets. We have been rewarded with double-digit quarter over quarter growth. We achieved profitability in May 2002.I was a key member of the team that moved AOL/TimeWarner into production in less than 7 days, helping them out of a bind in with a failed eCRM project.

I managed the team that built out the WebHelp data center infrastructure across 2 continents and three countries.

Working with Accenture was an amazing experience of working with super bright people to spectacular results.

My team managed the technical aspects as we took good ideas (projects) out of Accenture's practice areas and created win-win opportunities with our clients to further leverage those completed projects into viable Enterprises.

Utiligent, a wholly owned subsidiary of Accenture, is in the business of providing world-class revenue accounting services for utilities. Utiligent was created in partnership with Xcel Energy as a result of a successful integration project at Xcel.ResponsibilitiesManage Network Administration Team. Manage Systems Administration Team. The Utiligent suite of applications ran entirely on Microsoft's server platform.Support the conversion of Colonial Gas onto the Utiligent platform, Colonial was Utiligent's first customer.Technologies implemented and operatedSoftware - Microsoft Transaction Server, SQL Server, Cisco IOSHardware - Intel Servers, Cicso routersNoteworthy AccomplishmentsI was pulled into the Utiligent project just weeks prior to Colonial's conversion. The manager in charge of the technical architecture resigned abruptly, putting the conversion in jeopardy. I helped Utiligent pick up the pieces, and we successfully moved into production on time.

PRA Solutions, a wholly owned subsidiary of Accenture, is in the business of providing world-class Passenger Revenue Accounting services for Airlines. PRA Solutions was created in partnership with Northwest Airlines as a result of a successful integration project at Northwest. PRA Solutions was Accenture's first enterprise creation experiment, and it is an ongoing, profitable, viable enterprise.Responsibilities (not all concurrent)Served as Quality, Value, Success manager for US Airways, in this position, I worked to ensure mutual satisfaction in the relationship.Manage the document management team as it grew to support multiple airlines.Manage the relationship between PRA Solutions and National Processing Company, the offshore vendor that provided document scanning services.Implement document management services and equipment at National Processing Company.Technologies implemented and operatedSoftware - FileNet Document Management Services, C, Cobol, Microfocus Cobol, Unix Scripting, Sybase SQL Server, SUN OS & Solaris, X-Windows, SNA Gateways, 3270 & 3770 emulation software, ART IM AI package, AIXHardware - SUN Servers, RS 1000 Servers Cisco networking equipment, FileNet OSAR libraries, REI Scanners, Bus & Tag, HyperchannelNoteworthy Accomplishments; I was a core member of the team that built PRA Solutions from launch to a viable, profitable corporation. I implemented the critical document management sub-system. Today, this sub-system is used by over ½ of the airlines on the planet. I worked directly with each airline, PRA Solutions and National Processing Company to successfully implement document management services in a multi-tier relationship.

I lead the development and implementation of the imaging system that Airlines around the world used for passenger revenue accounting purposes. This allowed airlines to far more accurately track revenue by individual flight, market and region.

Via World Network, a wholly owned subsidiary of Accenture, is in the business of providing world-class, automated voice and online reservation tools for businesses interact directly with the airlinesResponsibilitiesManage the Network Administration Team. Via had a complicated network that linked the business consumer, through the Via system, to the airlines reservation systems.Manage the Systems Administration Team.Manage the rapid response team, charged with working on discrete, hard to solve problems.Technologies implemented and operatedSoftware - Java, Oracle PDB, Netscape Web Server, EDIFACT GatewayHardware - Intel Servers, SUN Ultra II Servers, X.25 Gateways, Cicso routersNoteworthy Accomplishments; We implemented the world's first system that directly connects a business with an airline's back end reservation system, which allows them to directly book unpublished fares.

the Passenger Revenue Accounting Software that the Accenture team built for Northwest Airlines. ResponsibilitiesWorked on the initial proof of concept with Delta Air Lines, to determine the fit of Northwest's software.Implemented the critical Document Management subsystem for Delta Air Lines.Technologies implemented and operatedSoftware - C, Cobol, Unix Scripting, Sybase SQL Server, SUN OS, X-Windows, SNA Gateways, 3270 & 3770 emulation software, ART IM AI package, AIXHardware - SUN Servers, RS 1000 Servers, Cisco networking equipment, FileNet OSAR libraries, REI Scanners, Bus & Tag, HyperchannelNoteworthy Accomplishments; I was the only person on the Delta Air Lines project that was pre-manager in terms of career level, yet I was chosen to work on this critical phase of the project.When it came time to implement the document management sub-system, I was given a CD of software and several million dollars of hardware. I was able to implement on time despite the fact that the team that originally developed the software had disbanded and was no longer available.

Accenture to develop a revenue accounting system. Northwest spent nearly $50 million on this project, an investment that was recovered in hard dollar benefits in less than 12 monthsResponsibilitiesSoftware developer for the Interline Payables sub-projectTechnologies implemented and operatedSoftware - C, Cobol, Unix Scripting, Sybase SQL Server, SUN OS, X-WindowsNoteworthy Accomplishments; As an entry-level developer, I was able to successfully code and test the batch component of the payables subsystem in less than ½ the budgeted time, saving the project weeks.