Douglas Bradley Email & Phone Number

United States

Directing the Sales Enablement team to deliver quality materials that are not only informational but entertaining. The Sales Enablement team provides training to all segments of Navistar including, International Truck, IC Bus, Parts and Used Truck Sales. Sales Enablement focus is on a blended learning solution with LMS, WBTs, ILTs and video submittals. The team is working to elevate our sales team including our dealership Sales Professionals including certification paths which allows our people to demonstrate their skills.

Greater Chicago Area

I have taken my experience as a Training Manager to the Sales and Marketing side of Navistar Inc. (International Truck). Responsible for the development and delivery of both Online and In Person Sales & Marketing Training. The Sales & Marketing team is dedicated to our International Truck dealerships and I look forward to helping them better understand the great International Trucks we make. It is especially exciting right now due to several new models we are offering.

Greater Chicago Area

Dedicated to helping International Truck dealerships improve the time it takes to service their customers. Visit dealerships and monitor intake, write up, initial diagnosis, dispatch and repair processes. Show dealership personnel how to improve productivity, profitability and customer relations. Maintain daily conference calls with internal and field personnel to ensure transparency and keep everyone working to be the best in the industry.

Managed a staff of technical writers to update and develop all of Navistar's vehicles Owners Manuals, Truck Service Manuals as well as Safety Recalls, Tools Instructions and other technical publications as needed. Developed processes that were lacking and developed a team that all worked together to ensure we produced the most accurate documents possible. Received high praise for what we accomplished

Manage the Navistar Defense Training Development team. The curriculum is designed to educate Field Service Representatives (FSR)s and Soldiers about the operations and repairs of the Mine Resistant Ambush Protected (MRAP) Navistar vehicles. These Navistar vehicles are saving lives of our soldiers on a regular basis. Navistar is an excellent company and believes in their people. I am proud to be part of such an excellent company.

Managed personnel involved with training and development projects in the North Central Region. Made staff hiring decisions as well as schedule instructional staff, both on site and remote locations. Nurtured and maintained customer contacts to ensure high level of satisfaction. Promoted company attributes and brought forward potential new customers. Demonstrated extreme proficiency in all budgets related fields. Ensured technical content accuracy in development and delivery. Oversaw the development of development projects with a hands on approach. Directed security and repairs of a fleet of approximately fifty current model vehicles within the region. Highly ethical and personally conducted annual ethics training for staff. In addition, personally maintained and repaired the in-house computer networks and network security. One of the major projects of Raytheon Professional Services, is the delivery of technical content for General Motors Company.

Supported the Regional Manger in all regional business endeavors. Steered the technical content and professional delivery of information throughout the region. Performed on site inspections at all regional locations to ensure quality and equipment maintenance. Demonstrated capabilities for keeping costs at a minimum on locally obtained training consumables. Purchased all necessary tools and parts for training in Chicago and other regional locations. Monitored staff schedules to ensure that their personal development was being maintained. Maintained self-proficiency of classroom delivery information due to back-up status for all instructors. Performed on site computer maintenance, repairs and upgrades as needed.

Contracted to General Motors Training Center in Hinsdale Illinois. Delivered technical information to General Motors dealership technicians. Educated students on how to diagnose, repair and understand many different systems and components of automobiles. Areas of the automobile taught included HVAC, Automatic Transmissions, Engine Performance, Diesel Engines, OBD 2 Onboard Diagnosis and scan / special tool usage. In addition spearheaded program that taught use of computers including Microsoft Windows and proprietary software usage.

Developed and delivered automotive and computer training for General Motors.

Executive Certificate, Of Management And Leadership

B.S, Business Management

Associates, Automotive Technology

Education record