Business Analyst Role specializing in SAP and Oracle Sales Cloud.

Part of the Infrastructure Support Team at the TimkenSteel Corporation. I assist in administration, engineering, and support of all server systems, with emphasis on the following:• Project Management• Disaster Recovery Coordinator• Intern Mentorship• Windows Server 2012, 2008, and 2003• Microsoft Active Directory (with focus on Directory Services and Certificate Services)• Microsoft Exchange• Microsoft Lync• Microsoft SCOM• Microsoft DPM• Microsoft SharePoint• VMWare• Citrix

The Women’s Integration Network (WIN) offers growth opportunities for all TimkenSteel associates with a focus on helping women share information, best practices, education and experience. WIN is committed to engaging associates at TimkenSteel by offering networking opportunities, speaker engagements, group discussions, project leadership experiences and community involvement as avenues for professional and personal development. This group also works to raise organizational awareness of issues pertinent to women. WIN's main chapter is based in Canton, Ohio, but WIN welcomes participants from around the globe.  Main contact for the Corporate Communications Representative Coordinates with Marketing Director, Website Director, and Project Director on publicity of past and upcoming WIN events Submits drafts to Corporate Communication and Global Diversity & Inclusion (GD&I) for review and approval Manages communication send-out (including draft, edit/review, and final send) Manages the WIN inbox Maintains the WIN distribution list Co-Manages all publicity concerning WIN events with Marketing Director Attends regular team meetings and any leadership group meetings Attends committee meetings as needed Maintain/create required electronic templates and checklists

• Project Manager coordinating efforts in a project to separate the Steel business into a new company.• Assisting with coordination across all areas of IT for the separation.• Focus on work streams for Infrastructure and Security including Client Services, Operations, Servers & Storage, Telecom, Unified Communications, and Security.• Generating labor financial reports for each of the work streams.

• Part of the Legacy Data Warehouse Retirement project, assisting with migration of data and ensuring that both systems tie out as they run in parallel.• Maintenance and monitoring of daily ETL processes for a Data Warehouse.• Part of a security project, writing jobs to automatically audit access to our BI Platform.• Leading the testing portion of our Release 2 BI project which will introduce several new data sources to SAP with associated WEBI reports.• Leading a project to evaluate SAP Lumira and create a plan for deployment to the business.• Perform other small enhancements as assigned.• Technologies used: Informix, MS SQL, IBM Datastage, Hyperion Performance Suite • SAP Business Object BI Suite including deployments of both BI Portal and BI Launchpad, Crystal Reports, Information Design Tool, Lumira, Web Intelligence, Analysis Workspace, Dashboard, and Explorer. Also SAP Business Warehouse and SAP ECC.

• Monitored and supported multiple production OLTP environments for related outages/issues/errors• Maintained Data Center Operations including equipment, networks, security, HVAC, and power distribution• Obtained NACLC, Position of Trust Security Clearance from the Department of Defense to handle confidential information for a $23 million contract • Operated, maintained, and performed troubleshooting for Windows Servers, Novell Clusters, Unix Switches, Active Directory environments, and multiple internal networks escalating when necessary • Executed ETL processes and supported multiple Data Warehouses• Performed system and application maintenance including coordinating downtime and executing updates• Coordinated with locations in several states to ensure 99.999% network and processing availability• Acted as help desk backup and performed call center operations, coordinating both staff and clients

• Provided full Client Engineering including procurement, design, testing and deployment of all end user devices• Resolved Tier 1, 2, & 3 support issues in line with Service Level Agreements• Performed Break/Fix for Desktops, Laptops, Printers, Peripherals, including working with vendors• Serviced 1,400 wired and wireless networked devices in a dozen locations spread throughout Portage County• Acted as desktop group lead on Tech Refresh, Windows 7 deployment, and EMR device projects• Maintained Inventory, Software Libraries, and Knowledge Base for department use and user education• Supported dozens of proprietary department/user apps using vendor support when necessary• Recognized for skill in communicating highly technical information to non-technical personnel• Open ended contract through Robert Half Technology

• Helped to drive an aging restaurant that had a serious downward sales trend to consistently perform in the top three of restaurants in our market and now average $40,000 to $45,000 in sales weekly.• Consistently ran a food cost that is 1% or less off in variance from potential.• Enhanced training in all departments with a “Guest First” philosophy to boost the overall Guest Loyalty Index on our guest satisfaction surveys by 20%.• Involved in marketing initiatives that firmly entrenched Damon’s as a cornerstone of the Twinsburg Community which resulted in several sales spikes around sponsored events and a consistent upward sales trend.• Acted as training manager with duties ranging from one on one mentoring to training classes of over 200• Managed a staff of over 100• Acted as Project Manager for menu changes, redesign, customer service initiatives, and marketing campaigns• Ran an office including accounting, finance, supply chain management, human resources, training, local store marketing, operations, and scheduling.• Provided Desktop Support, Network Support, and Point-Of-Sale system support for multi-site operations• Installed, diagnosed, and repaired networks, hardware, software, and peripherals• Programmed all computerized Point-of-Sale systems• Improved operational efficiency and effectiveness through various improvements in infrastructure that has been instrumental in achieving our current level of success.

• Part of the team that pushed our store to become one of the first Franchise Training Units in our market. In effect, corporate decided that our training program was good enough that new managers no longer had to receive training at a corporate location. Instead, all new managers for a franchise unit could come to our store for their training.• Implemented an entirely new training program for all departments. This included new manuals and programs as well as corporate certified trainers. In charge of all staff: hiring, training, scheduling. • Implemented new cost control procedures, including revolutionizing our inventory, control, and calculation system, to obtain more accurate numbers that have driven up gross profits by 5% over the previous year.• Changed our store from a counter service concept to a “Flex Serve” or “Choice Service” model with the addition of a wait staff, food delivery etc. Personally rewrote all systems internally to accommodate this change.