Douglas Dewan Email & Phone Number

Calgary, Canada Area

Responsible to assess training requirements and objectives in order to design, develop, plan and deliver training exercises via the Corporate LMS or a classroom environment. Training targeted for employee on-boarding programs as well as on-going skills training for technological updates, regulatory, compliance, safety or operational changes.Achievements:• Developed an in-house E-learning authoring solution, resulting in reducing training costs while improving quality and efficiency. • Lead the establishment of a reporting solution using Power BI to produce required training reports to meet business requirements not met with the current LMS.• Digital learning with 360 spatial scanning, • Virtual Reality pilot project for high voltage training partnered with Lethbridge College leveraging government grants.

Calgary, Alberta, Canada

Project Management:• IT Network integration for acquisition of power generation plant• Design and implementation support for Wholesale Trading analysis and forecasting solution• Implement key software applications supporting Generation OperationsBusiness Analysis: • Stakeholder engagement to define, document & communicate business requirements & specifications. • Preparation of requirements content for RFI’s, RFP’s & RFQ’s. Business Process: • Provide analysis, process measurement and identify opportunities for process improvement. • Process modeling using ARIS application Problem Management: • Assist in managing requests for new technology solutions, process improvement/development or enhancements to existing technology, according to client priorities.Business Cases:• Development of business cases, considering financial, resource & technical constraints. • Develop cost estimates, with consideration to business impacts and risks. Technology Solutions: • Collaborate in planning, design, development, prototyping & deployment of technology solutions, including documentation of requirements & issue management,Quality Assurance: • Assist in coordination of technical and user testing, plan/deployment, design appropriate measures to report on success and client acceptance of technical implementationsVendor Liaison: • Negotiate with Vendors for hardware and services • Liaise with 3rd party vendors in the discussion of issues and requests

Calgary, Canada Area

• Maintain IT related knowledge and expertise in utility applications commonly in use in the industry• Supporting the business units strategic planning and objective setting• Conducted business opportunity assessments & feasibility studies in order to plan & prioritize support, enhancements• Worked with Process Management in the analysis and re-engineering of business processes• Determined technology related business needs and, recommend appropriate technology solutions

Calgary, Alberta

Pre-Sales Support• Client Presentations pertaining to operational procedures & process• Verify order accuracy and completeness in compliance with customer contracts, internal approvals, systems and processesOrder Fulfillment.• Own and maintain "Client Handbook" • Track implementation activities to ensure client expectations are met• Participate in internal and external client meetingsPost Sales Support.• Understand contract requirements • Escalation contact for clients 24x7x365• Manage SLAs and apply credit payouts as required• Provide client performance and quarterly reports • Host regular client meetingsTechnical Skills• Voice and Data products and services • Telecom Network knowledge

Calgary, Alberta

• Carrier billing management and auditing• Management of Carrier lease quotes and MACD activity• Carrier relationship management

Calgary, Alberta

• Project Manager for large scale cost saving activity, successfully saving the company over a million dollars• Successfully managed and completed largest single customer network spanning Alberta and British Columbia. Project was active for over one year and accounted for over three hundred thousand dollars in new monthly revenue• Selected as team lead for many process improvement initiatives and system enhancements• Develop and maintain customer and vendor relationships at an operational level• Coordinate internal departments and resources, ensuring the timely completion of projects

Calgary, Alberta

• Responsible to develop and grow key Corporate accounts.• Rapidly promoted within organization, advancing to Management, then Corporate outside Sales.• Assisted in developing and refining custom inventory management and sales tracking system.• Responsible for hiring personnel, training and product knowledge presentations.• Managed retail, surpassing all sales quotas allowing for expansion from two to seven full time employees