Douglas Dewan Email & Phone Number

Calgary, Canada Area

• Responsible to assess training requirements and objectives in order to design, develop, plan and deliver training exercises via the Corporate LMS or a classroom environment. Training targeted for employee on-boarding.
• Developed an in-house E-learning authoring solution, resulting in reducing training costs while improving quality and efficiency.
• Lead the establishment of a reporting solution using Power BI to produce required training reports to meet business requirements not met with the current LMS.
• Digital learning with 360 spatial scanning,
• Virtual Reality pilot project for high voltage training partnered with Lethbridge College leveraging government grants.

Calgary, Alberta, Canada

• Project Management:
• IT Network integration for acquisition of power generation plant
• Design and implementation support for Wholesale Trading analysis and forecasting solution
• Implement key software applications supporting Generation OperationsBusiness Analysis:
• Stakeholder engagement to define, document & communicate business requirements & specifications.
• Preparation of requirements content for RFI’s, RFP’s & RFQ’s. Business Process:

Calgary, Canada Area

• Maintain IT related knowledge and expertise in utility applications commonly in use in the industry
• Supporting the business units strategic planning and objective setting
• Conducted business opportunity assessments & feasibility studies in order to plan & prioritize support, enhancements
• Worked with Process Management in the analysis and re-engineering of business processes
• Determined technology related business needs and, recommend appropriate technology solutions

Calgary, Alberta

• Pre-Sales Support
• Client Presentations pertaining to operational procedures & process
• Verify order accuracy and completeness in compliance with customer contracts, internal approvals, systems and processesOrder Fulfillment.
• Own and maintain "Client Handbook"
• Track implementation activities to ensure client expectations are met
• Participate in internal and external client meetingsPost Sales Support.

Calgary, Alberta

• Carrier billing management and auditing
• Management of Carrier lease quotes and MACD activity
• Carrier relationship management

Calgary, Alberta

• Project Manager for large scale cost saving activity, successfully saving the company over a million dollars
• Successfully managed and completed largest single customer network spanning Alberta and British Columbia. Project was active for over one year and accounted for over three hundred thousand dollars in new monthly revenue
• Selected as team lead for many process improvement initiatives and system enhancements
• Develop and maintain customer and vendor relationships at an operational level
• Coordinate internal departments and resources, ensuring the timely completion of projects

Calgary, Alberta

• Responsible to develop and grow key Corporate accounts.
• Rapidly promoted within organization, advancing to Management, then Corporate outside Sales.
• Assisted in developing and refining custom inventory management and sales tracking system.
• Responsible for hiring personnel, training and product knowledge presentations.
• Managed retail, surpassing all sales quotas allowing for expansion from two to seven full time employees