Doug Dodds

Doug Dodds Email and Phone Number

Operations and Global Vendor Management Leadership @ Equifax
atlanta, georgia, united states
Doug Dodds's Location
Canton, Georgia, United States, United States
Doug Dodds's Contact Details

Doug Dodds work email

Doug Dodds personal email

n/a
About Doug Dodds

Executive Leader with 25 years in Operational Excellence, Sales, Global Vendor Management, Training, Customer Service, Project Management, Process Improvement, Employee Development and Organizational Leadership. Proven track record of success building and leading teams. LEADERSHIP HIGHLIGHTS-Led highly successful teams including but not limited to: Global Vendor Management, Business to Business Operations, Wholesale Operations, Customer Service, Training, and Retail.

Doug Dodds's Current Company Details
Equifax

Equifax

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Operations and Global Vendor Management Leadership
atlanta, georgia, united states
Website:
equifax.com
Employees:
13563
Doug Dodds Work Experience Details
  • Equifax
    Vendor Management Leader
    Equifax Mar 2020 - Present
    Alpharetta, Georgia, United States
    I lead the voice partner relationship for the Equifax GCC and GCS space. This includes four call centers in four countries with an annual spend of $20M+. Responsibilities include Relationship and Contract management activities, performance management, Cost Out Initiatives, process improvement, and project management.
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  • Uspech Marketing Consultants
    Project Manager
    Uspech Marketing Consultants Jul 2019 - Jul 2020
    Alpharetta Georgia
    Led projects aimed to improve performance in terms of operations, profitability, management structure and strategy.
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  • Verizon
    Sr. Manager-Business/Government Customer Operations-Partner Governance
    Verizon Apr 2018 - Jun 2019
    Alpharetta Georgia
    Responsible for the management of the Business Government Customer Operations Call Center Partner Teams. Led an internal team of 10+ employees focused on ensuring best in class customer experience from four vendors in six locations. Duties included Partner Contract Negotiation, Partner Diversification, KPI management, Operations Management and Process Improvement, Customer Experience and Customer Support Evolution.
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  • Verizon
    Sr. Manager-Business/Government Customer Operations-Transformation & Strategy
    Verizon Dec 2017 - Jun 2018
    5055 Northpoint Parkway, Alpharetta Georgia, 30022
    Led strategic and Transformational projects for the Business Government Customer Operations team. Focused on workload reduction, Artificial Intelligence Transformation, Call Reduction, Customer Experience, Chat Initiatives, IOT strategy, and IVR efficiencies.
  • Verizon Wireless
    Associate Director Of Operations Wholesale
    Verizon Wireless Mar 2013 - Dec 2017
    Alpharetta Georgia
    I was the Associate Director and Sr. Manager for the Wholesale Operations team where I led a team focused on the project management of large scale projects, improving processes within the business, reporting, training, and documentation of operational guides and reference materials. I directed initiatives that increased revenue and process efficiencies within the multibillion dollar wholesale market.
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  • Verizon Wireless
    Sr. Manager Business To Business Operations
    Verizon Wireless Jan 2011 - Mar 2013
    Alpharetta Georgia
    Supported 180 business channel employees for all systems, policies, processes, product launches, training, reporting, project management, communications and KPI support
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  • Verizon Wireless
    Associate Director Training
    Verizon Wireless Jan 2002 - Dec 2010
    Alpharetta Georgia
    Interim Training Director-2007 (January-April)Responsible for supporting five regions in the South Area for all operational and reporting initiativesResponsible for 20 million dollary training budgetHeld interim Associate Director and Manager roles in the following work groups:Communications, Business Channel, Consumer Channel, Curriculum Development, and Customer Service Channels
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  • Verizon Wireless
    Manager B2B Operations-Account Management
    Verizon Wireless Jan 2000 - Dec 2001
    Alpharetta Georgia
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  • Verizon Wireless
    Store Manager
    Verizon Wireless Jan 1998 - Dec 1999
    Greater Atlanta Area
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  • Verizon
    Retail Sales Rep
    Verizon Jul 1996 - Jan 1998
    Toledo, Ohio Area
    Responsible for daily sales and monthly KPI attainment.

Doug Dodds Skills

Leadership Project Management Management Training Wireless Budgets Hiring Sales Operations Strategic Partnerships Customer Retention Telecommunications Mobile Devices Account Management Sales Process Customer Experience Solution Selling Wireless Technologies Direct Sales

Doug Dodds Education Details

Frequently Asked Questions about Doug Dodds

What company does Doug Dodds work for?

Doug Dodds works for Equifax

What is Doug Dodds's role at the current company?

Doug Dodds's current role is Operations and Global Vendor Management Leadership.

What is Doug Dodds's email address?

Doug Dodds's email address is do****@****fax.com

What schools did Doug Dodds attend?

Doug Dodds attended The University Of Toledo, State University Of New York At Delhi.

What skills is Doug Dodds known for?

Doug Dodds has skills like Leadership, Project Management, Management, Training, Wireless, Budgets, Hiring, Sales Operations, Strategic Partnerships, Customer Retention, Telecommunications, Mobile Devices.

Who are Doug Dodds's colleagues?

Doug Dodds's colleagues are Rama Pavoor, Jennifer Shockley, Mani Maran, Alison Ancasi, Suzanne Maslamani, Mosie Sudheer Mudumala, Paul Taylor.

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