Douglas Dunphy Email & Phone Number

Newport News, Virginia, Us

Newport News, Virginia, Us

Newport News, Virginia, Us

As the Enterprise User Technology Engineer, I'm the technology lead on existing and new projects for Ferguson in the endpoint space. I'm responsible for requirements gathering, investigating new technology, and conducting POC activity as well as documenting solutions.

Hanover, Md, Us

Responsible for all areas of the enterprise Windows XP operating systems image, including updating embedded software as well as driver integration for new models. The environment included a 60/40 distribution of desktops/laptops across over 15,000 devices and included over 24 hardware models. Led a year-long enterprise-wide effort to resolve long login times and computer performance trends. Assisted with development of enterprise standards for software installation and packaging, and development of a client systems future-state roadmap. Responsible for developing presentations for executive leadership in support of multiple desktop engineering projects.

Peoria, Illinois, Us

While managing a team of 10 Tier I and Tier II helpdesk technicians, performed regular maintenance of IIS and SQL 2000/2005 instances in support of installed Altiris Solutions. Third-level troubleshooting of Altiris CMS suite and Asset and Contract Management suite. Created standardized processes and documentation for break/fix, PC build, and incident response that increased first-touch resolution accuracy to over 95%. Automated common solutions to reduce incident resolution time. Provided third-level support for issues escalated from managed People. Awarded “2007 Significant Contribution” award for southwest region at nationwide recognition meeting for successfully pioneering the first dealer-level outsourced helpdesk staffing implementation.

Provided third-level support for consultants and Customers on all Altiris products. Using TSQL and the Altiris Report wizard, developed custom reports for Customers as needed. Provided remote training and presentations on Altiris Application Metering solution to designated Customers. Subject matter expert for Patch Management and Deployment solutions including troubleshooting complex PXE and package server implementations. Maintained a working knowledge of various Windows technologies including SQL 2000/2005, DNS, DHCP, WINS, Windows Server 2000/2003, Active Directory and IIS. Assisted consulting staff with routine Wise Package creation (Adobe reader, flash player, etc) and creation of hardware-dependent workstation images.

Charlotte, Nc, Us

Responsible for detailed second-level support for over 6000 clients in the mid-coast region including installation and troubleshooting hardware and software including Windows NT/2000, Microsoft Office 97/2000, Compaq, Dell, and Gateway desktop and laptop hardware, remote user support, LAN troubleshooting including HTTP, IP, NetBIOS, PPP, TCP/IP, HTML, POP3, and SMTP connections. Successfully led a migration of over 800 Windows NT 4.0 workstations to Windows 2000 Professional utilizing Altiris Deployment Solution 5.5 and embedded Bootworks. Created a hardware inventory collection tool used throughout the enterprise to collect hardware inventory data from over 31,000 computers for Sarbanes/Oxley compliance and asset lifecycle planning. The automation and reporting saved the company over $675.000.00 annually. Received numerous commendations for technical excellence and Customer service.

2631 Non-Morse Intercept Analyst/Operator (Signals Intelligence).As a Corporal in the Marine Corps I received my foundational leadership and organizatonal skills, responsilble for the daily supervision of 13 Marines in addition to my other duties. During service I had a Top Secret clearance and had access to SCI data.