Douglas Moore Email & Phone Number

St. Louis, Mo, Us

Worked with developers and end users on gathering requirements and documentation for system issues and enhancements.Documented all changes required and set test plans prior to deployment to production.Tested new applications and enhancements prior to releasing to the end user for UAT.Responsible for assigning Heat tickets to Project Managers and Developers (internal and contract) for resolution.Managed multiple outside contractors working both in-house and outside.Reviewed invoicing for contract employees and coded invoices to be charged to the appropriate business units for the projects that were involved.

Managed the development of Product Gateway from conceptual design to releasing the application in a production environment. Product Gateway is a web based product search tool used in member stores to find product information. Ensured that Product Gateway was designed to increase the average sale, reduce the time spent looking for product data and supply timely, accurate information on products.Trained pilot members on the use of the application.Worked with multiple divisions to ensure the system would capture and produce the desired results by all.Communicated with technical staff to ensure all requirements were captured and implemented.

Worked with senior management, insurance clients, and CCA Global Partners to maintain program guidelines and increase usage in flooring programs.Trained claim representatives on how the flooring program will save them time and money, while increasing policyholder satisfaction.Educated insurance companies on who CCA is and how we operate.Lead Trainer responsible for training members on the use of Xactimate estimating software.Attended conventions to recruit members into National Accounts. Assisted members in developing another source of revenue that was stable all year long. Insurance claims occur no matter what the economy does.Worked with insurance companies and CCA’s Membership Department to identify open markets and assisted with getting new CCA members.

Maintained all levels of an NT WAN, including several remote locations.Enforced security for protecting data, shared folders, files and printers.Installed and removed computers, workstations and cabling at local and remote locations.Administered all installations of software and hardware on the main AS/400.Provided frontline support for the entire organization on all software and hardware platforms.Created SEQUEL Views and Reports over CA-PRMS database.