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Douglas Alves Email & Phone Number
Engenheiro de Dados Especialista
at
TOTVS
1 work email found
@aurum.com.br
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Engenheiro de Dados Especialista
Location
Santa Catarina, Brazil
Company size
Who is Douglas Alves? Overview
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Quick answer
Douglas Alves is listed as Engenheiro de Dados Especialista at TOTVS, a with 15157 employees, based in Santa Catarina, Brazil. AeroLeads shows a work email signal at aurum.com.br and a matched LinkedIn profile for Douglas Alves.
Douglas Alves previously worked as CS Ops Especialista at Feedz By Totvs and Coordenador de CS Ops at Feedz. Douglas Alves holds Pós-Graduação Lato Sensu - Mba Executivo, Customer Experience from Mba Seda Executive Education.
Company email context
Email format at TOTVS
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{first}.{last}@aurum.com.br
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Profile bio
About Douglas Alves
"Empathy with data", is my motto. Always aligning data-driven culture with all participants in the chain of people in an operation.I have experience in project management, OKRs methodology, tooling implementation, and product marketing to relate to the customer in different ways. Within all this, playing with SQL, scripts, and spreadsheets are my entertainment!I currently work in a Customer Experience team as CS Ops, helping the Customer Success, Support, and Engagement teams make decisions, acting as a catalyst between them and with external areas. I have a systemic vision with a well-stripped language, so, my analytical capacity becomes a powerful tool to be able to connect the most different people/teams of a company, decreasing the friction between technical information or not, always to help in the interlocution of the areas.
Listed skills include Servidor Windows, Microsoft Sql Server, Pl/Sql, Firebird, and 29 others.
Current workplace
Douglas Alves's current company
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Totvs
11 roles
Douglas Alves work experience
A career timeline built from the work history available for this profile.
Cs Ops Especialista
CurrentIniciamos um projeto para reestruturar o VOC e integra-lo ao time de CS, logo, mudamos o funcionamento dos ciclos de NPS e a forma de consumo das informações para atender ao novo time de CX, "close the loop" para os Analistas e para o time de Produto.Desenvolvimento do projeto de CSAT para os times de onboarding/ongoing e outros frentes.Integração do sistema de faturas/contratos para dentro do nosso CRM após mudança do fluxo por conta da aquisição da Totvs, além de projetos de análise… Show more Iniciamos um projeto para reestruturar o VOC e integra-lo ao time de CS, logo, mudamos o funcionamento dos ciclos de NPS e a forma de consumo das informações para atender ao novo time de CX, "close the loop" para os Analistas e para o time de Produto.Desenvolvimento do projeto de CSAT para os times de onboarding/ongoing e outros frentes.Integração do sistema de faturas/contratos para dentro do nosso CRM após mudança do fluxo por conta da aquisição da Totvs, além de projetos de análise de Churn a partir de novas métricas de adoção/engajamento e análise de carteira.Integrações entre CRM's via API/Webhook para uma melhora da comunicação entre Comercial e CS.Criação de ferramentas para apoio do time de Enablement/CX/Gerências por meio de Google Sheets/DataStudio, auxiliando na tomada de decisão de rotinas ou estratégias executivas.Nova sinergia com o time de Produto, alinhando cada módulo/squad com novas análises/métricas em conjunto para facilitarmos a introdução das novidades de produto por dentro do CRM e já iniciarmos as features com acesso ao acompanhamento cliente a cliente.Com isso, drivamos diretamente nosso time de CS a reduzir o churn, subir o NPS e CSAT, ou seja, a bater as metas (e com folga) para o tão sonhado PLR logo no primeiro semestre! Show less
Jan 2023 - Present
Coordenador De Cs Ops
Responsável por liderar a equipe de CS Ops, otimizando a estrutura de CS/Suporte/CS Marketing/Enablement da Feedz com diferentes projetos de maneira multidisciplinar.Nesse período implantamos o Sensedata no lugar do Pipedrive, trocamos o Freshdesk e Conpass pelo Intercom. Recriamos todos os dash das equipes e operacionalizamos completamente a forma de medir a performance dos times por dentro do Analytics (Looker) embedado do Sensedata e utilizando DataStudio, com tarefas de… Show more Responsável por liderar a equipe de CS Ops, otimizando a estrutura de CS/Suporte/CS Marketing/Enablement da Feedz com diferentes projetos de maneira multidisciplinar.Nesse período implantamos o Sensedata no lugar do Pipedrive, trocamos o Freshdesk e Conpass pelo Intercom. Recriamos todos os dash das equipes e operacionalizamos completamente a forma de medir a performance dos times por dentro do Analytics (Looker) embedado do Sensedata e utilizando DataStudio, com tarefas de automação/extração ou via API. Show less
Jan 2022 - Jan 2023
Devops Junior
Responsável em garantir o funcionamento do pipeline de desenvolvimento e de manter os serviços online, utilizando ferramentas como Jenkins e Drone no Cloud da Google, basicamente em cima do GKE.
Jul 2021 - Jan 2022
Senior Customer Ops
- Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Heavy user of GoogleSheets (AppScript included this year :D)- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL… Show more - Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Heavy user of GoogleSheets (AppScript included this year :D)- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL, and SQL Server)- Reports the main customer indicators, mainly renewal, upsell and churn to the Customer Experience team and all the Directors by using dashboards on BI tools like Klipfolio and PowerBI Show less
Jun 2020 - Aug 2021
Customer Ops (Cs Ops)
- Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL, and SQL Server)- Create reports of main customer indicators… Show more - Responsible to build the structure and the process to help automate all the Customer Success and Support Team needs, including all the OKR's and KPI's for the team.- Coordinates new software projects, integrations between systems, and approval of team strategies- Responsible for the maintenance, organization, sanitation, and analysis of all data related to customers using different databases (Oracle, MySQL, PostgreSQL, and SQL Server)- Create reports of main customer indicators, mainly renewal, upsell and churn to the Customer Experience team and all the Directors by using dashboards on BI tools like Klipfolio and PowerBI Show less
Sep 2018 - Jun 2020
Project Analyst
- Create marketing automation to increase the acquisition, satisfaction, and retention- Ensures all data and integrations managing to enable email marketing actions- Systems deployment and project management for the team- Create reports of marketing indicators by using dashboards on BI tools like Klipfolio and PowerBI
Feb 2018 - Sep 2018
Deployment Analyst
- Preparation of technical documentation and standards of the area.- Coordination of small projects for the implementation of our systems.- Identification of needs for the development of new flows suitable for the automation of customers.
Jul 2016 - Feb 2018
Support Analyst
- Database management: Oracle, Firebird, and Microsoft SQL Server- Customer support in the support area- Installation of systems- Server and network settings
Aug 2013 - Jul 2016
Computer Maintenance And Seller
Omega Point
- Repair of personal computers- Use of welding equipment for minor maintenance- Installation of security cameras
Apr 2012 - Jul 2012
Computer Maintenance And Seller
Anexo Informatica
- Repair of personal computers- Use of welding equipment for minor maintenance- Installation of security cameras
Jan 2012 - Apr 2012
Team & coworkers
Colleagues at TOTVS
Other employees you can reach at totvs.com. View company contacts for 15157 employees →
JC
Juan Carlos Cabral De Souza
Colleague at TotvsJoinville, Santa Catarina, Brazil
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MC
Maria Clara Ruback 🏳️🌈
Colleague at TotvsRio De Janeiro, Brazil
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TO
Turyasingurab Obed
Colleague at TotvsUganda
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AM
Antonio Marcos Oliveira (Pcd)
Colleague at TotvsSão Paulo, Brazil
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CL
Caroline Lage
Colleague at TotvsContagem, Minas Gerais, Brazil
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ED
Edgar De Andrade Varolli
Colleague at TotvsSão Paulo, Brazil
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AS
Allan Sousa
Colleague at TotvsSão Paulo, Brazil
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AC
Andressa Castro
Colleague at TotvsMauá, São Paulo, Brazil
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RO
Ricardo Oliveira
Colleague at TotvsPorto Alegre, Rio Grande Do Sul, Brazil
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JP
João Pedro Nogueira
Colleague at TotvsCianorte, Paraná, Brazil
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Juan Carlos Cabral De Souza
Colleague at TotvsJoinville, Santa Catarina, Brazil
View →
MC
Maria Clara Ruback 🏳️🌈
Colleague at TotvsRio De Janeiro, Brazil
View →
TO
Turyasingurab Obed
Colleague at TotvsUganda
View →
AM
Antonio Marcos Oliveira (Pcd)
Colleague at TotvsSão Paulo, Brazil
View →
CL
Caroline Lage
Colleague at TotvsContagem, Minas Gerais, Brazil
View →
ED
Edgar De Andrade Varolli
Colleague at TotvsSão Paulo, Brazil
View →
AS
Allan Sousa
Colleague at TotvsSão Paulo, Brazil
View →
AC
Andressa Castro
Colleague at TotvsMauá, São Paulo, Brazil
View →
RO
Ricardo Oliveira
Colleague at TotvsPorto Alegre, Rio Grande Do Sul, Brazil
View →
JP
João Pedro Nogueira
Colleague at TotvsCianorte, Paraná, Brazil
View →
4 education records
Douglas Alves education
Pós-Graduação Lato Sensu - Mba Executivo, Customer Experience
Bacharelado Em Sistemas De Informação, Management Information Systems, General
Designer Gráfico, Designer Gráfico
Seven Computação Gráfica
Fluência Em Língua Estrangeira, Ensino De Inglês Como Segundo Idioma
Universidade Corporativa
FAQ
Frequently asked questions about Douglas Alves
Quick answers generated from the profile data available on this page.
What company does Douglas Alves work for?
Douglas Alves works for TOTVS.
What is Douglas Alves's role at TOTVS?
Douglas Alves is listed as Engenheiro de Dados Especialista at TOTVS.
What is Douglas Alves's email address?
AeroLeads has found 1 work email signal at @aurum.com.br for Douglas Alves at TOTVS.
Where is Douglas Alves based?
Douglas Alves is based in Santa Catarina, Brazil while working with TOTVS.
What companies has Douglas Alves worked for?
Douglas Alves has worked for Totvs, Feedz By Totvs, Feedz, Aurum Software, and Omega Point.
Who are Douglas Alves's colleagues at TOTVS?
Douglas Alves's colleagues at TOTVS include Juan Carlos Cabral De Souza, Maria Clara Ruback 🏳️🌈, Turyasingurab Obed, Antonio Marcos Oliveira (Pcd), and Caroline Lage.
How can I contact Douglas Alves?
You can use AeroLeads to view verified contact signals for Douglas Alves at TOTVS, including work email, phone, and LinkedIn data when available.
What schools did Douglas Alves attend?
Douglas Alves holds Pós-Graduação Lato Sensu - Mba Executivo, Customer Experience from Mba Seda Executive Education.
What skills is Douglas Alves known for?
Douglas Alves is listed with skills including Servidor Windows, Microsoft Sql Server, Pl/Sql, Firebird, Ibexpert, Active Directory, Fluent English, and Adobe Photoshop.
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