At Spartan Group, I manage payroll, ensuring timely and accurate payments to employees while maintaining detailed records. I handle accounts payable by processing supplier invoices, managing claims with contractors, and ensuring bills are compiled and approved efficiently. On the accounts receivable side, I oversee client invoicing and collections, making sure everything is processed smoothly.I rely heavily on tools like Xero, Excel, ServiceM8, Google Suite, and Microsoft Office to stay organized and keep financial operations running efficiently. For fleet management, I handle vehicle registration tasks, ensuring everything stays up-to-date.In addition, I’ve used Form.app to develop systems that streamline company processes, making workflows more efficient and reducing manual work. I’m also involved in the development of both physical and digital security systems, ensuring that Spartan maintains a secure and compliant environment across all operations.

At ÍON Itaú, I have had the opportunity to work collaboratively with specialists in managing over 4 billion brazilian reais under custody. In this role, in addition to assisting with commercial and operational demands, I also took on the responsibility of attending to and helping clients in the absence of the specialist. Additionally, I carried out applications and reallocations of customer investments and ensured the full operation of the office. As part of my responsibilities, I also acted as an appointment setter and customer service representative, providing personalized and high-quality service to clients.

As a manager of a shared portfolio with a base of 3,000 customers, my main responsibility was to manage and monetize it, always seeking to enhance the offering of financial products and services. Additionally, I worked in the areas of cash and treasury operations, as well as customer service, encouraging customer digitization. I also ensured the good quality of service and correct application of regulations, legislation, and procedures established by the bank and regulatory bodies of the financial market.

As a Customer Service Representative, I assist customers with a wide range of inquiries, including but not limited to: purchases, deliveries, payments, account access, and website usability. In addition, I troubleshoot and resolve customer issues to ensure their satisfaction with our services. As part of my role, I also provide training to new team members to ensure they have the necessary skills to provide top-notch customer service.

As a Trainee Financial Advisor, I provide assistance to clients with financial education, capital protection, accumulation and expansion, and cash flow organization and control. My role involves monitoring monthly budgets, planning and achieving financial goals, and providing recommendations for investment opportunities. I also actively prospect and contact potential clients, increase our customer base through existing customer referrals, and offer various insurance products such as life, home, and auto insurance. Additionally, I promote private pension plans to help clients secure their financial future.

As a Business Administrator, I have had experience in a variety of functions including cash flow control, financial planning, payments and receivables, preparation of financial spreadsheets, marketing, arts creation, and social media management. In addition to these technical skills, I have also developed strong customer service and prospecting abilities, as well as leadership, management, and team organization skills. Finally, I have experience managing suppliers and ensuring their timely delivery of goods and services.

English Teacher

As a Restaurant Manager, I was responsible for overseeing a team of 40-50 waiters and waitresses, managing employee schedules, creating and implementing floor and booking plans, and ensuring exceptional customer service. Additionally, I worked to optimize costs, reduce waste, and maintain financial spreadsheets for cash tray closing. I was also responsible for inventory and stock counting, as well as managing relationships with suppliers to ensure timely and accurate purchasing.

I started my own business at the age of 21, a photography studio specializing in portraits, wedding coverage, birthdays, and graduations. As the owner, I was responsible for managing the entire business and leading the team. Through this experience, I gained extensive knowledge in photography and videography, graphic design, as well as photo and video editing and retouching.Our dedication and hard work allowed us to become one of the largest photography studios in the city, with a portfolio of over 300 projects completed within a span of 2 years.