• Advocating for AI solutions to solve problems for Small and Medium Businesses, helping them understand how they will use AI to gain an advantage in the marketplace.• Focusing on technical project management, technology consulting, and ensuring that business objectives and goals are met by delivering key technical programs.• Experienced in gathering details from and presenting project information to both internal and external stakeholders in the Business and Information Technology departments while formulating the proper level of detail that can be communicated towards executives and/or project team members.

• Program Manage and lead teams (onshore & offshore) of Project Managers, Developers, Business Analysts, Solution Architects, and QA Testers to deliver technical projects.• Managed agile and waterfall projects, ensuring successful implementations (on time and within budget).• Managed implementation contracts, resource contracts and support contracts, ensuring that financial, delivery and support milestones and KPIs were met, and financial and performance obligations were satisfied.• Establish and build upon relationships between internal departments to ensure quality project delivery.• Manage all aspects of assigned projects, including contract management, fiscal management, change management, risk management, resource management, vendor management, communications and PMO compliance.• Interface with leadership at all levels within Business Development, Product Development, Quality Assurance, Legal, PMO, Marketing, and Customer Success.

• Managed all aspects of assigned projects, including contract management, fiscal management, change management, risk management, resource management, vendor management, communications and PMO compliance.• Managed implementation contracts, resource contracts and support contracts, ensuring that financial, delivery and support milestones and KPIs were met, and financial and performance obligations were satisfied.• Communicate project status, providing weekly reports and monthly Steering Committee updates• Led change management efforts during implementation and after post go-live to ensure solution knowledge was transferred from the delivery team to both the user community and operations team, ensuring a smooth transition from implementation to usability and application operability.• Facilitate interaction with vendors and team members.• While implementing and supporting go-live applications, I managed teams and issues by using project delivery management tools such as RAID logs (Risk, Action, Issue, and Decision), Microsoft Office (Word, Excel, PowerPoint, Visio and Project), SharePoint and Jira.• Led agile projects using SAFe methodology (user stories, sprint planning, daily stand-ups, feedback loop, iterative development, automated testing) while delivering programs according to PMI principles.• Operational models supported include Google Cloud, Private Cloud, Hosted Managed Services, Remote Managed Services and Licensed support.

• Managed project teams (20 - 100 FTE onshore and offshore) to deliver product-based solutions for Order to Cash telecom clients.• Facilitated interactions with vendors and team members.• Led and delivered more than twenty-five on-time and on-budget custom software projects for wireless, wireline, and cable clients.• Improved solution maintenance deliveries from quarterly to monthly, increasing client satisfaction and improving the productivity of staff by 20%.

Led Billing deployments for the Global Development and Delivery division of the Information Management line of business for the Utility verticals. In addition, managed a department of seventy-five (75) FTE, split between USA and India. Departmental roles included architecture, business analysis, design, integration, configuration, customization, testing, maintenance, operations and customer support.Implementations included Order-to-Cash, Billing Transformations, Online Charging and Real-time meter solutions. Led local hiring and talent management plans in North America and ASPAC.

Managed an Online Charging System (OCS) deployment team in Jakarta, Indonesia. Team implemented efficient practices to streamline product development, custom development and QA processes which decreased solution upgrade timelines b y 25%. Developed and executed local hiring and talent management plans in Jakarta, Indonesia and Hyderabad, India.

Served as the Engagement Director for the AT&T Business department, who had 40+ resources in the USA and 40+ resources in India. Leadership across analysis, design, project estimation, development, testing and production support for several systems supporting legacy AT&T business lines.

Served as one of the Information Systems Managers on various wireline and wireless accounts accounts serving North America. Platforms included an Order to Cash wireless billing platform for Rogers Wireless as well as CRM and Billing platforms for AT&T Wireline.

Worked onsite at Rogers Wireless for 2 year assignment in Toronto, Ontario. Responsible for gathering business requirements from IT and Business teams and working with CBIS system development and testing teams back in Cincinnati, Ohio to ensure enhancements met the needs of Rogers Wireless.