Onsite troubleshooting and resolution of technical issues that have been escalated from help deskBuild and maintain successful relationships with the teams I supportImaging and deployment of Macintosh computers using Jamf ProSetup and tear down of hardware for end users Hardware upgrades and replacement Patching and activating network connectivity for productions Taking end users wants and needs and providing a technology solution that suites them bestWhole team relocations (150+ users ) XSAN server room relocationsBuilding MacPro rack-mountable servers used in XSAN and FileMaker environmentsMigration of data for users when switching from PC to Mac and Mac to Mac Preventative maintenance Security compliance

To help our customers grow profitably through the smart use of technologyRemote and onsite technical support, some of those companies include: ID Public Relations, Bay Films, Stiletto Entertainment, Great Circle Family Foods, PK4 Media, and Sony PicturesOffice 360, Google Apps, Active Directory, Microsoft Exchange, Cisco Merkai

Document troubleshooting process in ticketing systemImage and deploy computer labs using Deploy StudioImage Macintosh computers using Lightning ApplicationMaintain and calibrate Smart boardsInstall networking equipment (switches, access points, routers, fiber) Troubleshoot and solve everyday technical issues for staff and students

Provided general technical support for customers over the phone and in personDocumented steps taken to solve the consumer’s issues with ticketing systemWireless Access point equipment installation (Trango Systems, Mikrotik, Solectek)Upgrade and maintain serversPull and terminate Ethernet cableRun multi-mode fiberProgramed RoutersTroubleshoot and diagnose problem equipment on-site and replace if necessaryLayout and mount rack equipment for outdoor air conditioned cabinetsAnswered IT calls and radio pages from field technicians simultaneously

Setup and configure new computersInstall network printersMaintain digital projectors Troubleshoot and solve issuesWork with, assist, and learn from other technician employees

Reconcile charges, performs back-up and close out procedures and generates reports. Process reservations, payments and performs period-end duties. Check guests in and out providing them information and additional services as needed. Issue keys, safe deposit boxes and processes payments.

Provided general technical support for customers over the phone and in personDocumented steps taken to solve the consumer’s issues with ticketing systemWireless Access point equipment installation (Trango Systems, Mikrotik, Solectek)Upgrade and maintain serversPull and terminate Ethernet cableRun multi-mode fiberProgramed RoutersTroubleshoot and diagnose problem equipment on-site and replace if necessaryLayout and mount rack equipment for outdoor air conditioned cabinetsAnswered IT calls and radio pages from field technicians simultaneously

Personal computer, software and peripheral sales. Kept department cleanpresentable and shelves stocked so that product was ready and avail for customers purchase. Helped customers choose computers based on their present and future needs.