Doug G. Email and Phone Number

- Mentored, coached, and led an international, blended team of FTEs and vendors across timezones and continents. Our key platform, Backstage, is the largest implementation of Spotify’s app management tool in the world - hosting thousands of concurrent users across Expedia.- Led the drive to transform the team from kanban-based support engineers to an agile team of engineers that developed on multiple platforms in multiple languages. Drove education and adoption of agile best practices and ensured engagement and productivity were not impacted but instead fundamentally improved - seeing development time on tickets plunge to hours or days instead of weeks.- Responsible for all internal Backstage support for plugin contributors, end users, and executives. My team worked closely with plugin contributors throughout Expedia to ensure a consistent, reliable platform that adhered to all compliance and security requirements. Ensured support SLAs were met and assisted Developer Support in troubleshooting issues and incidents - leading to 90% reduced incident occurrence for our platforms and response times of under 5 minutes.- Lead the initiative to launch a homegrown ChatOps solution leveraging Stackstorm and Slack to enable developers to complete many time-consuming tasks from their chat clients. App deactivations, metadata look up, and ChatGPT integration were among the many solutions we launched, saving an estimated 6,000 plus hours per developer per year.- Developed and managed the internal ChatOps contribution model to support Expedia developers who wanted to leverage ChatOps for their own solutions, decreasing onboarding time to the platform from a week to a matter of hours.- Lead engineering efforts to launch LinearB at Expedia, including API integration and rollout support to key Expedia orgs while dog-fooding the platform to target productivity challenges on our own team. We identified key behaviors that were inflating our lead time that reduced it to 1-2 days.

As the STE Manager, I lead an international team of STEs to test the core backend micro services of the Pluto TV streaming platform.- Directly led a large team of 10-15 contractors and FTEs across the globe - working closely with engineers in Eastern Europe, LATAM, and Africa as well as the US.- Managed the validation and automation efforts for almost 30 micro services that provided critical components of the Pluto streaming experience.- Directed mobile and web-based client validation to ensure API reliability after release.- Worked closely with Product and mobile client teams to link validation efforts for feature rollouts across platforms.- Worked closely with engineering and devops teams to validate and release the next generation production environment for the Pluto platform.- Managed, created, and maintained functional automated tests using Java-based RestAssured and Postman.- Ensured the validation of all releases met organizational standards and provided the correct cov- erage of all new features and updates.- Created performance and load tests utilizing Jmeter and Jenkins to spin up extensive test envi- ronments in AWS’ EC2 to simulate production-like traffic and instances.- Managed extensive test suites in TestRails for each micro service.- Led STEs throughout a SAFe Agile product lifecycle.

As the Quality Assurance, Production Support and Release Manager of FastSpring I led efforts to develop and automate e-commerce testing suites, streamline and automate releases and deliver new high quality features to a global customer base.-Led efforts to build an automated build and release process for several java applications and services utilizing EC2, Jenkins, Dynamo and other AWS technologies.Developed web and RESTful API-based commercial-scale java application test automation utilizing Jmeter, Blazemeter, Selenium, Postman, Jenkins, and WebDriverIO.-Developed a cross-platform quality process utilizing Test Rails and JIRA for test case and test run management and quality metrics reporting.-Managed a team of Quality Assurance engineers locally and remote. -Developed and managed an incident response process for immediate resolution of critical pro-duction issues.-Led efforts to secure critical PCI-compliance including penetration testing and remediation, com- pany training on security issues.-Managed root cause analysis process to identify key improvements to reduce and eliminate reoc- curring incidents in production applications.-Develop, analyzed and presented critical engineering performance data - identifying trends and collaborating on initiatives to address issues exposed.

As the Release and Quality Assurance Manager, I led efforts to reduce time to deployment through automation and to minimize production downtime.* Developed an automated build and release process for several node applications utilizing Elastic Beanstalk, Route 53, SQS, DCOS, Dockerhub and Travis-CI. * Developed automated build and release processes for iOS and Android applications leveraging Jenkins, Crashlytics, Hockey, and Fastlane.* Managed API testing and test automation for commercial-scale node applications utilizing Jmeter, Blazemeter, Selenium, Mocha and Postman. * Worked closely with marketing and client management for new product releases and implementation of AppBoy, Crashlytics, AppAnnie, Google Analytics and Urban Airship. * Managed Google Play and iTunes Connect app releases and marketing updates. * Developed a cross-platform quality process utilizing Test Rails and JIRA for test case and test run management and quality metrics reporting. * Developed and managed an incident response process for immediate resolution of critical production issues. * Managed root cause analysis process to identify key improvements to reduce and eliminate reoccurring incidents in production applications.

As the manager of mobile app development for Paramount, I launched over thirty custom mobile applications for Paramount and other Viacom verticals, including MTV, often with five or more active projects concurrently. * Worked closely with C-suite and senior executives to gather requirements for new corporate and consumer-facing mobile apps and digital properties. * Worked closely with marketing teams to coordinate key deliverables for new film roll outs. Managed international development teams across India, Belarus, England, and Canada. * Developed and maintained mobile app development budget and mobile app project budgets. Worked closely with the legal department to write, negotiate, and manage contracts for mobile and digital properties. * Partnered with corporate security teams to develop and execute mobile app security standards.* Developed multi-platform mobile applications using the Capriza mobile development platform. * Managed operations for ParamountMovies.com including end-to-end digital content workflow development. * Worked closely with Home Media marketing groups to develop and launch sales campaigns for EST and VOD releases of digital content. * Worked closely with EIDR, DECE, and UltraViolet retailers to coordinate digital product roll outs. Managed vendor selection and approval for mobile and digital products.

At CAA I was instrumental in several key transformations within the IT department, including reinventing their Help Desk into a Service Desk, adopting agile methodologies throughout the organization, and automating custom software deployments.* Responsible for corporate IT communications, product and service marketing and evangelizing. * Managed and implemented user experience design methodologies including usability testing and user acceptance testing. * Created and managed quality assurance processes for several core line of business applications utilizing on and off shore resources. * Provided coaching and training for IT-wide conversion to Agile development and project management practices. * Managed global remote office and VIP customer support. * Led the conversion of the company Help Desk to a Service Desk orientation. * Participated in Microsoft Technology Adoption Programs to drive prioritization of features key to CAA in new releases of several products like Service Manager and Orchestration Manager. * Implemented automated server alerting, incident tracking, and server provisioning. Managed quarterly corporate image development, roll outs, and monthly critical updates testing and releases.

At Baxter, I created a quality assurance process (including tools and methodologies) for a mobile and web based system for doctors to communicate with patients of all ages struggling with hemophilia.* Worked closely with global sales teams and senior executives at many regional Centers For Disease Control to capture and plan features for upcoming releases. * Led patient and physician outreach programs for ethnographic studies to help improve quality and user experience. * Developed a custom, Java-based automated test suite utilizing both on and off shore resources to assist in greater developer productivity and the implementation of daily build cycles. * Managed FDA audits and ensured compliance with patient data privacy standards like HIPPA and Safe Harbor. * Managed localization for all products in languages including Mandarin, Swedish, German, French, and Spanish.