Douglas Graff Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Enjoying the heck out of hosting short and long term visitors to Las Vegas at 3 unique properties.Casa de Baygo...where it all started 5 years go. Sparkling pool and sand volleyball.https://www.airbnb.com/rooms/4688717 Bungalow de Baygo...the baby sister of the Casa, for those not into pools but still want the comfort of off strip housing at a very.

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Mountain View, CA

Created, maintained and evangelized the MobileIron Regional Customer Forums Program. Conducted over 25 global events annually in 2014 and 2015. Responsible for all aspects for the events including marketing, logistics, resource recruitment and reporting. Leverage Marketo, Sales Force and at some times, brute force telemarketing, to drive customer and.

Las Vegas, Nevada Area

Helping customers realize value from their MobileIron software purchase. Mobile IT is hard, but it's easier with someone like me helping you prepare for the challenges ahead. I help with documented best practices and getting you to the resources you need...quickly. I worked with Fortune 100 and Mom and Pop shops, catering the resources you need to be.

Las Vegas, Nevada Area

Drive Customer Value Realization with Business Service Management products at Premier and Showcase BMC Accounts--Understand business drivers and customer goals and how BMC products can be used to achieve those goals.--Serve as customer advocate within BMC.--Leverage BMC resources in escalated situations to solve customer issues.

Las Vegas, Nevada Area

Coordinate resources, vendors, customers and schedules for VMware Infrastructure as a Service (IaaS) offerings.--Manage project resources through influence and planning…NO direct reports.--Handle all vendor management issues: H/W and S/W purchases, tracking, scheduling, installation and configuration.--Drive requirements gathering, documentation and.

Responsible for $700k quarterly revenue and $1M in bookingsChampioned strategic value positioning with TAM customers by leveraging proven engagement management processes, quarterly executive events and TAM coaching. Independently led team of up to 18 Technical Account Managers (TAM), responsible for all aspects of employee management including staffing.

Managed team of 14 Support Account Managers who provided Premier account management services to top BMC customers.Responsible for all aspects of employee management from hiring, coaching, position assignment and outplacement management.Worked with key customers during escalation managementResponsible for service renewal and pre-sales activities.

Provided single point of contact to Premier Marimba Customers for all in-bound product marketing and out-bound support case management activites. Customers included Verizon, SBC, Wellpoint, Barclays and UBS.

Provided technical support to sales team. Responded to RFPs, delivered white board discussions and lead on-site Technical Product Test Drives.

Established clients' overall distance learning needs Installed software for Proof of Concept (POC) Training SessionsConducted POC: set agenda, trained presenters on tool, participated in sessions by coaching trainers and prompting students for interactionExceeded goals and attended annual club trip

Responsible for initial Sales Executive intake training. Condensed two week on site course to 4 days on site and multiple distance learning activities.Evaluated distance learning tools to needsSelected and implemented Centra Symposium

Joined Systems Engineering (SE) Training program and and successfully completed all 3 phasesWrote JCL and COBOL in support of multiple General Motors accountsServed as Team Leader in Buick Services organizationResponsible for building stronger ties to Ohio State University and Northwestern University. Met key hiring targets each year.

Bba, Business Management

Activities and Societies: Member of Marching Band freshman and sophomore years. Resident Assistant Sophomore year Campus Assistant (high.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations