Douglas K. Hall Email & Phone Number

Toronto, On, Ca

Scottsdale, Arizona, United States

Driving the Open Banking Initiative to create a future proof technology platform to be in compliance with the ever growing list of countries enacting Open Banking legislation

Scottsdale, Arizona

Senior Program Manager – PayPal Privacy Platform Development Initiative Responsible for leading team through business process current state analysis, creating requirements and strategic direction, program management, development, and implementation of an enterprise-wide PayPal Privacy Platform for 3 separate workstreams.

Scottsdale, Arizona

As Head of Strategic Programs, I was responsible for identifying opportunities, creating strategy and roadmaps, and leading Enterprise-wide initiatives addressing risks to PayPal resiliency, business continuity, disaster recovery, and employee welfare. These were technology/framework based, large, highly complex, and cross functional initiatives requiring advanced program management experience and expertise. My responsibility also included Product Owner for two vital applications supporting both business/technical resiliency and incident response/notification frameworks.Senior Program Manager – The Vorfall Project Sept 2018 – Aug 2019Responsible for ‘as is’ state analysis, roadmap strategy, requirements, design, data integration, build, and implementation of enterprise-wide incident management data lake facility and application front end. Senior Program Manager – Merchant API Upgrade Initiative Project Sept 2015 – Sept 2018Responsible for developing, implementing, and leading all current state analysis, program strategies, deliverables, roadmaps, and technical execution for all workstreams. The project was a technically complex, extremely large, high risk customer/merchant and brand impacting enterprise-wide security compliance initiative to upgrade all front-end merchant integration points to highest security protocols. Senior Program Manager – PayPal Employee Profile Accuracy Project Jan 2017 – Jan 2018Led enterprise-wide cross-functional project team to deliver functionality and governance for improving the employee profile information.I also serve as a Quarterback on the Critical Incident Management Team responsible for leading cross functional business and technical teams to quickly mitigate both physical and technical events introducing potential impacts to PayPal revenue, availability, and brand.

Scottsdale, Arizona

Program Manager – Professional Services  STEP Program: Led project to migrate more than 130 Professional Services applications and supporting hardware to the new PayPal environment during the eBay/PayPal company split in four months. CDN Project: Directed cross-functional business and technology team to facilitate implementation of a Content Network Delivery for Optimized API Endpoints including the integration of new merchants and migration of existing merchants onto the new endpoints. Participate in Critical Incident Team as Incident Quarterback for crisis-level events that occur.

Toronto, Canada Area

Program Manager & Delivery Lead – Xcel Energy Mar 2014 – Oct 2014Managed three separate technology projects having a combined work team of more than 25 people and a budget greater than $12 Million. eGRC Project: Implemented the RSA Archer software. EGL Project: Tested and implemented two critical system applications newly converted from Natural to COBOL. ESP Project: Implemented IHS Essential Suites application software.

Toronto, Canada Area

COE Tower Lead – Loblaw L.L.C / President’s Choice Financial (PCF) June 2013 – Feb 2014Responsible for design of the Center of Excellence Tower structure and interaction models for PCF project implementation and production support work streams and assumed Tower Lead role to implement the solution. This included staffing the Tower with high performing on-shore/off-shore team members; implementing production support and batch interface monitoring; creating a new production support Triage team and implementing a new software development lifecycle (SDLC). The Tower budget was greater than $20 Million with team size of more than 40.

Toronto, Canada

Sub-Release Lead – MBNA Integration Project Oct 2012 – May 2013Directed and managed five separate work groups through design, build, and test stages. Work group teams (of 25 plus) consisted of several consulting companies and third-party vendors. Project budget was greater than $15 Million.

Consultant At American Express

Project Manager – TrustKeeper Re-platform Project Dec 2010 – Oct 2012This is a high visibility project responsible for creating the entire DSOP processing code on a new TrustKeeper Platform and migrating the entire American Express merchant portfolio from the legacy platform: Created Migration Method Scoring Model and analysis methodology to determine migration strategy. Led executive team and third party vendor partner resources through requirement and analysis phase to capture and document all business requirements. Responsible for leading third party vendor partner engineers in DSOP and migration code development, test, and implementation.

Contract At American Express

Project Manager – New Market Integration Project Jan 2010 – Feb 2012Managed internal, third party vendor partner, and International Market Manager teams to successfully integrate International merchants into the DSOP Program and processing on the TrustKeeper Compliance Platform. These markets included France, Germany, Sweden, Netherlands, India, Mexico, and Argentina: Created extensive market analysis template to ensure each Market Manager captured the fine grained business and legal requirements required. Led third party vendor staff and Market Managers through the entire new market implementation process to successfully integrate these markets into the DSOP Program and processing on the TrustKeeper Platform.

Contract At American Express

Project Manager – DSOP Level 2 SAQ Project Jan 2010 – Nov 2010Managed internal business and third party processing partner resources to develop and implement technical solution to support addition of new global merchant compliance submission requirements: Led internal and third party processing partner business and technical teams through the entire System Development Life Cycle (SDLC) process to implement new system functionality to support and process new compliance Payment Card Industry (PCI) policy. Created all SDLC documentation including requirements, design, test, training, communication and implementation, and project plan.

Contract At American Express

Project Manager - Sales Force Implementation Project Sept 2009 – Feb 2010 Managed development and business teams of 15 plus (internal and consultant), to integrate Merchant Data Security Compliance data into the Client Manager Sales-Force application:  Directed project and business teams through the entire System Development Life Cycle (SDLC) process to implement compliance data into existing Sales-Force software application and development of new compliance application display page and functionality. Created all SDLC documentation including requirements, design, test, training, communication and implementation, and project plan.

Phoenix, Arizona Area

Project Manager - Lead Business Systems Analyst - Legacy Uplift Projects Sept 2008 – Feb 2009Managed technology teams of 20 plus (internal, consultant, and off shore personnel) on three separate and concurrent Internet security access system uplift projects through the entire System Development Life Cycle (SDLC) process: Directed technical, project and business teams (internal and consultant), from analysis through production installation of software upgrades and code enhancements to achieve a better end user and business application experience. Drove project technical, business and test teams (internal and consultant) throughout all rounds of required test phases to enable thorough code evaluation, bug detection and smooth production installations. Created all SDLC documentation for each project, including project plans, to ensure each project successfully navigated through the development process without negative impacts to budget, scope, or timeline goals.

Phoenix, Arizona Area

Phoenix, Arizona Area

Project Manager - Lead Business Systems Analyst - NGSS Project Nov 2005 – Oct 2008 Led technical teams of 30 plus (internal, consultant, and off shore personnel) to develop and install new security access software to enable authorization and authentication transactions for Intranet and Internet business application users on new point of arrival platform: Drove project team throughout all phases of SLDC and created all documentation, including project plans, to ensure successful navigation through the development cycle. Directed technical team to develop migration strategy and code necessary to convert data from legacy platform to point of arrival security access platform. Created all project status and issue resolution documentation as well as present results to all levels of management to ensure transparency and influence necessary resources during escalation scenarios.

Phoenix, Arizona Area

Project Manager - Lead Business Systems Analyst - Day 700 Project Jan 2005 – Nov 2005 Led internal technical teams to perform requirements analysis, code development and installation of the software to enable the logical separation of American Express and Ameriprise web complexes: Drove project team through all phases of the SDLC and created all documentation to ensure successful navigation through the process.

Phoenix, Arizona Area

Project Manager - Lead Business Systems Analyst - Oracle Conversion Project April 2003 – Jan 2005 Managed 30 plus technical business and project team members (internal, consultant, and off shore personnel) to successfully facilitate the conversion and migration of 300 million rows of end user data for AmericanExpress.com from a Sybase to an Oracle database platform: Managed project team through all phases of SDLC and created all documentation, including implementation and project plans, to ensure a successful production install. Directed technical team to develop data conversion and migration strategy for a detailed, solid approach to move millions of rows of data to the new, more stable platform. Drove entire team through production installation which enabled 30 million Internet users and data to be converted and migrated to a newer, more stable Internet security platform.

Phoenix, Arizona Area

Project Manager - Lead Business Systems Analyst - Jaguar Project March 2001 – April 2003 Led business and technical teams (internal and consultant resources) to develop an LDAP platform solution to replace legacy access security system while directing requirements analysis, design, development and test execution phases to ensure system was designed and developed to meet business needs and compliant with company standards.

Greater Minneapolis-St. Paul Area

Project Manager - Lead Business Systems Analyst - Trilogy System Project Oct 2000 – March 2001 Led all project technical teams (internal and consultant resources) to develop new financial adviser commission calculation system to replace legacy commission system while driving requirements analysis, design, development and test execution phases to ensure system was designed and developed to meet company needs and compliant with company standards.

Phoenix, Arizona Area

System Programmer - Triumph System Sept 1999 – Oct 2000 Designed, created, tested, and installed code for the Triumph System in the Edit/Post, Fraud/Risk, and Collection Applications to support processing code running on JCL, CICCS, and COBOL code.

Phoenix, Arizona Area

Project Manager - Business Systems Analyst - Triumph System July 1997 – Sept 1999 Led business and development teams to perform requirements analysis, application design and development for quarterly installs of new system code and application upgrades

Columbus, Ohio Area

Project Manager - Systems Analyst, Triumph System Dec 1994 – July 1997Conversion Specialist, Triumph System Dec 1993 – Dec 1994Collection/Fraud Risk Application Development, Triumph System May 1990 – Dec 1993Collections Supervisor, Bank Card May 1989 – May 1990Check Fraud Analyst, Bank Protection Nov 1985 – May 1989Collector, Auto and Bank Loans June 1984 – Nov 1985

B.S. Communications, Television Production

Computer Technology - Computer Programming

Computer Information Systems, Web Development And Architecture