Client Retention: Build and maintain client relationships that lead to long-term client retention. Open lines of communication and deliver outstanding and comprehensive service. Visit accounts and implement changes based on feedback, suggestions, or concerns. Create and maintain client portfolios documenting conversations and plans for future business. Quality Assurance: Perform inspections on the fleet, safety, machines, equipment to ensurecompany standards are met. Ensure the proper handling of perishable food items, along with compliance for cleanliness, merchandising, plan-o-gram integrity, and company policies. Reviews service frequencies to maximize sales without jeopardizing customer satisfaction; schedule routes to improve productivity.Business Development: Actively support sales and participate in sales activities to include client presentations, grand openings, and proposal design. Coordinate installations, merchandising, and promotional activities in new and existing accounts.Team Management: Clearly define, communicate, and appraise expectations, work results and SOPs. Actively remove obstacles and assist individuals in maximizing their potential. Interview, select, train and support team members with the goal of developing route drivers into top performers while assuming current route responsibilities. Maintain a safe, positive, and professional work environment. Handle discipline and behavior management needs. Step in as a working manager, leading by example. Plan, organize, and delegate responsibility to ensure objectives are met daily. Staff each route to ensure responsibilities are completed in an effective, timely and efficient manner. Oversee operational timelines and monitor work hours to meet agreed upon labor targets. Stay current and abide by all parts of collective bargaining agreements, where applicable.

Owner of the daily site operations within the warehouse, operations include opening/closing the site, preparing and conducting delivery load outs, inbound/outbound shipments, assembling product, site safety, and inventory management.Motivate the whole warehouse team to achieve site performance targets while building a collaborative culture.Be responsible for the recruiting, onboarding, supervision, and daily management of all warehouse staff.Responsible for coaching warehouse staff and providing additional feedback and recognition.Conduct regular 1:1s with all warehouse staff to support their long-term professional development.Responsible for all warehouse staff scheduling and shift assignments, including tracking and reporting.Ensure warehouse team adheres to all safety standards and operational SOPs.Produce and generate reports on production rates, staff utilization, stock levels, warehouse capacity, inventory accuracy/loss, and overall warehouse efficiency.Create forward looking plan for weekly product assembly targets, inbounds/outbounds schedule, and staff scheduling.Act as a business owner and represent the site when working closely with cross-functional partners including Supply Chain, Analytics, Recruitment, IT/systems, QA, Safety, and 3PL teams.Notify key operational support teams to resolve any issues or gaps with any warehouse equipment needed to run operation including tools, forklifts, compactors, and IT equipment.

Sell a CPG portfolio representing Pepperidge Farm, Snyder of Hanover, Cape Cod, Lance, Late July, and Archway brands to retail customers. Lead 23 independent distributors to execute and sell against promotional display planners. Responsible for the growth and development of independent distributors.Communicate sales, stale, and service targets and merchandising objectives to assigned independent distributors.Conduct quarterly workshop meetings to improve operational expertise. Establish and maintain a high level of relations with independent distributors, retail stores management and key customer decision makers.Ensure market and account Distribution, Service, Merchandising, Pricing (DSMP) goals are achieved. On Board/coach new independent distributors.Liaison between the market and senior leadership.

Manage day-to-day merchandise strategy on all displays.Organize and approve weekly plans for merchandising direction and execution; perform weekly audits to ensure 100% completions and accuracy.Lead a team of 4 direct reports and 75+ indirect reports.Revived a problematic department in less than six months; all departments have positive increase comp sales.Partner and communicate with all DSD vendors on upcoming merchandising displays per company guidelines.Analyze inventory levels for all departments; partner with other management to resolve issues.Create exit merchandising strategy for seasonal merchandise to ensure accurate pricing and minimal liability.Develop team to support HR succession planning strategy.Successfully completed expanded grocery remodel; including creating a new food team, establishing new routines, and training all teams throughout store.Received MVP Award for 2013, voted by peers.

District responsibilities (11 stores)Support talent acquisition by recruiting, selecting, interviewing, and on boarding top candidates for exempt level positions.Implemented Talent Day initiative for hourly supervisors interested in developing and being promoted to exempt level.District HR trainer- train and on board new HR managers for the district.Member of district assessment team- assess and follow up on action plans of individual store operations.Store responsibilities Oversee all day-to-day HR operations; including employee relations, leave of absences, staffing and retention, and promote open door culture.Lead performance review process ensuring appropriate scoring and comments.Reviewed all corrective action documents to ensure accuracy, consistency, and adherence to company policy.Handled all weekly forecasting, scheduling, and payroll tasks for 100+ non-exempt team members.In charge of all succession planning activities and communicated with senior management.Ensured compliance with all legal and corporate guidelines throughout store location.

Managed day-to-day operations of the logistics team by utilizing state-of-the art technology to manage the receiving processes, freight flow, and backroom inventory.Lead a team of 2 direct reports and 50 indirect reports.Developed team by ensuring proper training and certifications are completed. Supervised team to ensure the safety and efficiency of the entire operations.Increased sales each year through proper analysis of inventory.Communicate with senior management and sales floor departments any inventory issues and action steps required.Prepared and analyzed daily reports to provide visibility to the team regarding safety, productivity, accuracy, and inventory.

Promoted from internship into management position.Managed day-to-day operations.