Douglas Jose Morales Email & Phone Number

Washington Dc-Baltimore Area

As a Territory Manager at Goya Foods, I lead sales operations and business development within my assigned territory. I work closely with clients, brokers, and distributors to implement commercial strategies that enhance the visibility and market reach of Goya products.Key responsibilities include:Supervising brokers in opening new accounts and managing relationships with existing clients, fostering long-term business partnerships.Implementing and executing sales strategies to maximize market share and ensure continuous brand growth.Coordinating the logistics process, from credit approval to final order delivery, ensuring efficient and high-quality service.Visiting and following up with key clients such as Walmart, collecting real-time data to improve decision-making and optimize processes.Collaborating with the Division Manager to define goals and implement solutions to improve profitability and operational efficiency.My focus is on driving sustainable results and strengthening Goya’s market position while maintaining a strong commitment to excellence in customer service.

United States

 Proficiently mastered a diverse array of programming languages, including Pascal, C++, Python, and more, contributing to the successful completion of over 50 software projects. Implemented and delivered solutions in low-level technology, specializing in Pic and PicBasic, contributing to the development of innovative and efficient hardware solutions. Created and maintained dynamic websites using Java, WordPress, PHP, achieving an average 20% increase in website traffic. Developed Telegram and WhatsApp bots using Python and PHP, expanding the reach of client communication and staying current with emerging technologies and platforms.

Panamá, Panama

• I spearheaded initiatives to bring internet connectivity to remote areas in Panama. Our impeccable work attracted notable clients such as Digicel, who benefited from our tailored solutions.• Collaborated closely with leading telecommunications companies in Panama to successfully implement antenna installations, enhance last-mile customer service, provide robust internet support, and deliver expert guidance on both point-to-point and multipoint installations.• Conducted frequency analysis to establish a reliable microwave link, ensuring optimal connectivity.

Panamá

 Successfully developed business opportunities in telecommunications, leading the company to break even and achieve consistent capital gains within two years. Configured equipment from various brands and executed projects in GSM, 3G, 4G, and LTE technologies, completing projects 15% ahead of schedule. Managed civil works for the installation of link equipment, achieving a 95% compliance rate with safety regulations. Facilitated the sale of my ownership stake to initiate TIT Latam, a larger-scale telecommunications project focused on expanding services in underserved areas.

Panamá

 Streamlined customer service installations, resulting in a 20% reduction in installation time, ensuring quicker service delivery and improved customer satisfaction. Implemented rigorous electrical connection quality checks, reducing incidents and ensuring 100% electrical safety compliance across all installations. Achieved a flawless record in physical antenna installations, with no reported defects or performance issues, ensuring optimal signal reception for customers. Ensured all wiring installations adhered to industry standards, eliminating errors, and reducing rework by 15%. Developed comprehensive process documentation, leading to increased clarity and efficiency in installations. Established efficient supply and control of installation materials, resulting in a reduction in material waste and cost savings. Conducted regular training sessions on risk prevention and occupational safety, resulting in a decrease in workplace incidents. Introduced a daily work certification process for technicians and contractors, ensuring high-quality work and adherence to standards on every job. Conducted detailed inspections and generated reports on installation status, helping to identify and resolve issues promptly, ultimately improving customer satisfaction. Implemented key performance indicators (KPIs) and generated monthly reports, facilitating data-driven decision-making.

Panama

Panama City

Venezuela

Venezuela

Venezuela

Magister En Administración De Negocios, Administración, Gerencia, Rrhh, Dirección Empresarial, Banca Y Finanzas

Aprendizaje sobre el desarrollo de negocios. MBA

Certificación Cisco, Ccna

Curso básico de CISCO

Ingeniero Electrónico En Computación, Ingeniería Eléctrica, Electrónica Y De Comunicaciones

Activities and Societies: Leer, realizar cursos, crecimiento personal, deportesGraduado como Ingeniero Electrónico en Computación..