Doug Smith

Doug Smith Email and Phone Number

Principal @ Crucible Consulting LLC
Pittsburgh, PA, US
Doug Smith's Location
Pittsburgh, Pennsylvania, United States, United States
Doug Smith's Contact Details
About Doug Smith

Seasoned technology executive with special focus on growing organizations. Leader in the Customer Success revolution, incorporating machine learning and AI into the process of payments and money movement. Passionate about guiding developing talent to successful outcomes while helping organizations improve their customer-facing functions. Still very active in advisory roles and consulting opportunities.After 30+ years in high tech, I've taken on a new role- real estate development. We've created a development company that acquires and renovates residential real estate in the Pittsburgh's East End. The company focuses not just on building a portfolio of properties, but also on building outcomes for all stakeholders- especially our partners, employees, and our tenants.

Doug Smith's Current Company Details
Crucible Consulting LLC

Crucible Consulting Llc

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Principal
Pittsburgh, PA, US
Doug Smith Work Experience Details
  • Crucible Consulting Llc
    Principal
    Crucible Consulting Llc
    Pittsburgh, Pa, Us
  • Honeycomb Credit
    Strategic Advisor
    Honeycomb Credit Sep 2023 - Present
    Pittsburgh, Pa, Us
    Honeycomb Credit helps small businesses access the capital they need to grow by helping them tap into their most enthusiastic supporters- their customers! Honeycomb guides business owners through the process of crowd-sourcing loans that t help them purchase equipment, open new locations, and pay for the things they need to grow the business. Honeycomb helps them tap into investors who seek above average returns while helping their local community.
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  • Crucible Consulting Llc
    Principal
    Crucible Consulting Llc Aug 2022 - Present
    Freelance advisory services in operations and customer success. Sample engagements include:Working with a large AI-focused media service provider to develop and implement a new customer success strategy from the ground up. Weekly coaching for executive of an acquired company as she transitioned into a CS role spanning both her previous company and the new organization.
  • Entropy Properties, Llc
    President
    Entropy Properties, Llc 2018 - Present
    Developing residential real estate in the east end of Pittsburgh with a particular focus on giving back to the community in the process.
  • Collegebacker
    Advisor
    Collegebacker 2019 - Present
    San Francisco, California, Us
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  • Functionize
    Advisor
    Functionize Sep 2018 - Present
    Walnut Creek, California, Us
    Business advisor to test automation company focusing on the Customer Success function and general operations.
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  • Bill.Com
    Vice President, Customer Success
    Bill.Com Jul 2019 - Feb 2020
    San Jose, Ca, Us
    Delivering outstanding customer support and evolving proactive Customer Success functions
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  • Paymentsed Forum (Previously Direct Response Forum)
    Advisory Board Member
    Paymentsed Forum (Previously Direct Response Forum) Oct 2015 - Mar 2019
    West Hartford, Ct, Us
    PaymentsEd Forum serves card not present (CNP) professionals by providing knowledge of best practices, networking opportunities, advocacy for merchants, and access to the leaders shaping the CNP processes and regulations.
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  • Vindicia
    Senior Vice President, Customer Success
    Vindicia Aug 2009 - Mar 2019
    San Mateo, California, Us
    Leading all aspects of client relationships for innovative SaaS-based subscription billing platform. Consistently achieving 96% revenue renewal rates annually. SVP responsible for all client strategy from inception through successful acquisition by Amdocs in 2016. Team delivers revenue lift averaging 4% to 10% annually for our clients. Currently expanding practice footprint to support wider range of clients incl. direct engagement with world's largest communications service providers* Rebooted service delivery model and cultivated employees and new talent for all roles within the team and elsewhere in the organization * Drove standardization of implementation methodology to reduce variability in time to revenue and increase client satisfaction* Created Customer Success as a practice. Defined the roles, success criteria, and delivery model. Led delivery of data warehouse and drove incorporation of business intelligence as a core part of the offering. * Responsible for top line corp revenue, which exceeds 50% YoY growth
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  • Los Altos School District
    Member, Board Of Trustees
    Los Altos School District Dec 2009 - Dec 2014
    Los Altos, Ca, Us
    5-year term as an elected public official, Board of Trustees. Board President (2013)Elected boards are policy-making bodies that act as a single unit. Therefore it is important to understand both District (program) achievements as well as individual focus.Program milestones during my tenure:* Hired new superintendent* Transformed curriculum and program delivery. 3 of 9 schools recognized as Presidential Blue Ribbon Schools* Incubated the Khan Academy and rolled out Design Thinking in classrooms and professional development* Established STEM program for all students, K-8Improved District finances:* Increased reserves from 4% to 11% while still providing raises to staff* Restructured contracts to drive excellence while encouraging collaborationPersonal specializations:* Strong advocate for measurement of program impacts* 5 years on city-schools committee* 5 year lead for Prop 39 negotiations* Led litigation and negotiation teams to resolve 10-year dispute with county-authorized charter school* Transformed District/public interaction through frequent communications to parents and improved relations with mediaIt has been a privilege to serve our community as an elected trustee. Blog at https://lasdobserver.blogspot.com
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  • Exphand (Early Stage Startup)
    President
    Exphand (Early Stage Startup) Jul 2008 - Feb 2009
    Developed business plan, operations plan, and financial projections for early stage start-up focused on measuring the effectiveness of advertising across traditional media (TV, print, etc.)Secured $1m in angel funding and developed successful prototype while building internal team and contractor relationships
  • Openwave
    Solutions Director
    Openwave Jun 2006 - Jun 2008
    Redwood City, Us
    Developed and launched new offerings including hosted applications, mobile advertising, and multiple professional services offerings. Led evaluation of markets, recommended strategy, and successfully launched offerings.
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  • Portal Software (Now Oracle)
    Professional Services/ Regional Cto
    Portal Software (Now Oracle) Mar 1998 - Jan 2006
    Provided sales and delivery leadership across region for Tier 1 customers. Drove multiple strategic initiatives and managed executive relationships at key accounts
  • Sonic Force, Llc (Early Stage Startup)
    Director, Software Development
    Sonic Force, Llc (Early Stage Startup) Dec 1996 - Mar 1998
    produced acoustic-based measurement equipment for evaluating steel structures (buildings, bridges, etc.)
  • Accenture
    Senior Manager, Technology
    Accenture May 1989 - Dec 1996
    Dublin 2, Ie
    Led progressively larger client deployments, primarily in the telecommunications sector
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Doug Smith Skills

Solution Selling Positioning Consulting Market Suppliers Technical Reviews Customer Service Representatives Ease Detailed Design Units Infrastructure Vendors Programme Delivery Sales Environment Setup Melbourne Pacific System Upgrades Finance Major Account Customer Presentations Modernization Return On Investment Oversight Mainframe 50m Executive Positions Collecting New Opportunities Savings Australia Singapore Cmm Cross Cultural Customer Support Assessment Japan Closure Voice Solutions Development Environment Management Revenue Design Data Transformation Computer Science Science German Security Jails Outsourcing Enterprise Systems North America Major Accounts Crm Integration Bookings Beijing Nashville It Strategy Hard Drives Public Speaking Accounting Personal Development Product Diversification Human Resources Methodology Elimination Hardware Sizing Networking Instrumentation Entry Foundation System Forecasting Business Services Telecommunications Trade Unions Revenue Analysis Voice Offering Tests Asia Engineering Engagements County Strategy International Organizations Solution Implementation Internet Protocols Agreement Sold Strategies Mixed Testing Total Cost Of Ownership Customer Service Repeatable Enterprise Software Contract Negotiation Solution Integrator Conferences Documentation Service Providers Call Centers Proposing Chicago R&d Campaigns Warranty Billing Systems Local Services Provisioning Cxo Gui Concepts Wireline Vodafone Voip Space Fiji Managerial Finance Long Distance Communication Schedules Cement Erp Active Quality Assurance Sales Management Suite Mvs Visibility Asia Pacific Technical Discussions Value Propositions Integrators Project Rollout Measurements Delivers New Zealand Facilities Management Engagement Ipo Unix Context Field Trials Media Pricing Project Delivery Responsibility Internal Audit Screens Ipt Sales Process International Billing Solutions Voice Processing Portals Next Gen End To End Malaysia Start Ups Reduce Costs Global Marketing Software Technical Architecture Concurrent Margin Improvement Compliance Development Strategy San Francisco Gsm Deliveries Relationship Building Professional Services Test Cases Rate Agents Neighborhood Client/server Collateral China Incorporation Marquee Invoicing Deployed Budgets Business Strategy Test Environments Staff Development System Testing Ties Risk Tokyo Software Development Meetings Delivery Mergers And Acquisitions Deployments Architecture Problem Identification Americas Consumer Automation Selling Product Quality

Doug Smith Education Details

  • Purdue University
    Purdue University
    Computer Science
  • Stanford University
    Stanford University

Frequently Asked Questions about Doug Smith

What company does Doug Smith work for?

Doug Smith works for Crucible Consulting Llc

What is Doug Smith's role at the current company?

Doug Smith's current role is Principal.

What is Doug Smith's email address?

Doug Smith's email address is do****@****ail.com

What is Doug Smith's direct phone number?

Doug Smith's direct phone number is +165026*****

What schools did Doug Smith attend?

Doug Smith attended Purdue University, Stanford University.

What skills is Doug Smith known for?

Doug Smith has skills like Solution Selling, Positioning, Consulting, Market, Suppliers, Technical Reviews, Customer Service Representatives, Ease, Detailed Design, Units, Infrastructure, Vendors.

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