Douglas K. Email & Phone Number

Parsippany-Troy Hills, Nj, Us

Jersey City, Nj

• Active Directory, SCCM, Azure and InTune for imaging, configuring, assigning and timely shipping of equipment for swaps and new hires, including first call walk-through for executive level employees and consultants• Apple MacBook setups using Apple Business Manager and Kandji to configure and assign MacBooks prior to shipping with End User follow-up for network access and application review• Consistently manage multiple projects, in addition to daily tasks, as assigned by managers and team leads. Currently concluding rollout and installation of ControlUp Edge DX for performance metrics, new Poly conference rooms, and running Windows 10 version updates• Managing termination of equipment for reclaims and system data captures, including legal holds• Excellent understanding End User IT infrastructure groups. Maintains healthy group relationships between end users and multiple technical departments• ServiceNow - incident ticketing system tracking nationwide end user issues• VDI setups, Ring Central Admin Console, Poly Lens,

Paramus,Nj

• Support for Windows 10 migration project for branch and back office users• ServiceNow ticketing support for Windows 10 Triage Team• Cisco Jabber for screen sharing and Windows RDP for remote assistance• Software deployment through Software Center• Supported users on trading floor• Verifying user profiles; network drives, printers, software, Citrix VPC desktops• Office 365, Bloomberg Finance, NetX360, Hub Center

905 Murray Road, East Hanover, Nj, 07936

• RMA return support for damaged / missing product• Vendor support for break/fix issues: Intermec scan guns, Conveyer System, Royal 4, Zebra printers• Hardware and Network Support for PC and software break fix.• Coordinate work to warehouse floor of 40+ employees using Royal 4 ERP management system.• Monitor and manage fill rates and replenishment of flow racks from bulk storage.• Invoice orders and create BOLs for carriers along East Coast, Mid-Atlantic and Mid-West• Coordinate carrier pickups and deliveries. ​• Liaison between inventory management and inventory ordering.

Fairfield, Nj

•Migration project, from Windows 7 to Windows 10 using USMT and Laplink PC Mover•Help Desk / Data Center support for lawyers, doctors and nurses running our file application services along the East Coast and Colorado•Hardware configuration, shipping and inventory•Project management: broadband outage monitoring; standardizing computer names for more accurate network monitoring; AV Defender Antivirus rollout •Running network cables, installing patch panels and switches.•Software: Active Directory, MS Exchange, Citrix XenApp, N-able (network monitoring), Bomgar (remote connectivity), ConnectWise

Wayne, Nj

• Migration project: Migrated client base from Windows XP to Windows 7 nationwide using MS Easy Transfer• Relocation from Wayne, NJ campus to new headquarters in Parsippany, NJ• Software: Active Directory, Microsoft Office Suite, Bentley View, Cisco CTI Agent, Cisco IP Communicator, ViewMail, iRise Reader, MSFT Map Point, Dynamics CRM, Forefront Security, NOA (FoxPro)

Parsippany, Nj

• Global POS Support Center for retail and corporate offices• Support for Cornell-Mayo Associates (CMA) POS• ServiceNow incident reporting and tracking• Worked with many IT departments as a central point of call taking and ticket distribution• Providing support for AS/400 sessions and printers• Monitoring performance changes to national and international updates• Updating/editing Active Directory profiles• Tracking network outages with SolarWinds• MS Configuration Manager Console for software installation• Citrix remote tool • BackOffice application support

Bridgewater, Nj

Parent company of Calvin Klein, Tommy Hilfiger, Izod and Bass. Received high volume calls from over 800 stores to resolve a variety of issues via remote connectivity using DameWare, logging calls with BMC ‘Magic’ Service Desk ExpressConnected to IBM 4800 series registers and back office serversReceived and managed over 300+ emails a day concerning current issues and status updatesIssues ranged from VeriFone pin pads, register and inventory scanners, register CPUs, broadband connectivity, printers, Fortinet routers, payroll, merchandise price conflicts, EOD polling, creating orders for hardware replacement and Office Manager applications.Additional software; LegaSuite, Windows 7, SAP 10.1, Office 2010, iPass broadband monitoring

Managing security access cards issued to employees via Keri Security System.PC and Mac hardware and software installations.Active Directory Windows Server 2003 and 2008: Creating user accounts, setting security groups and distribution listsAssisting with PubMed training and researchDaily and monthly backups of Mac environment using Retrospect Sepialine and Argos Manager print tracking for billingCreating \ terminating user accounts via Active DirectoryDocumenting calls using WebHelp DeskImaging computers using Ghost for PCs and Migration Assistant for MacsAsset tracking of computer hardware and softwareMaintaining conference room Audio Visual equipment, creating user manuals, assisting with client presentations, changing projector lamps, maintaining equipment inventoryDeploy and set up new hire equipment, inventory and backup user terminations Setting up Mac accounts using Workgroup ManagerAdmin daily, weekly, mothly backup of Mac studio files using Retrospect.Setting up VPN tunnels to Client using PuTTY, Cisco and SonicWallSignage updates using WebDTHardware: Blackberry, Droid and iPhone setups; Canon Copiers, Apple, Dell, IBM ThinkPad, Projectors Laptop and Desktop setup and repair (Mac and PC) Maintaining hardware and software asset trackingSetup of FTP and Project Spaces file sites

Supporting attorneys and legal secretaries in three separate buildings, New York, NJ and Palo AltoDocumenting calls using HEAT Experienced with several VPN programs; Citrix, SonicWallConnecting to users via GoToAssist and Proxy Master to resolve a variety of software related issuesHired on six month contract to assist after migration of documents from Lotus Notes to Outlook, FileSite document management system.Minor troubleshooting with MS Word formatting.

Assisting with the move of the EKR data center equipment; Assigned task of creating inventory lists for decommissioned equipment after corporate acquisition of PDL (Treo equipment, AT&T phone system, APC backup batteries)Setting up and deploying laptops with corporate softwareAsset tracking of computer hardware Monitoring Outlook submitted help requests and entering into Excel spreadsheet systemAssisted with some cabling of new data centerDeployed multimedia equipment to local conference centers and remote field repsCreated configuration documentation for Motorola Q users

Active Directory Windows Server 2003: Creating user accounts, unlocking users and monitoring accounts for VPN access resetting account expirationsPC and Mac hardware and software installations.PubMed training and assistanceMaintaining conference room Audio Visual equipment, creating user manuals, assisting with client presentations, changing projector lamps, maintaining equipment inventoryDeploy and set up new hire equipment, inventory and backup user terminations Monitoring user submitted trouble tickets via Heat and assigning them to appropriate technician \ departmentHardware: Blackberry, Droid and iPhone setups; Canon Copiers, Apple, Dell, IBM ThinkPad, Projectors Managing loaner pool of presentation equipment Pitch Packs, Laptops, Projectors A/V setup with various projectors (BenQ, Toshiba, Compaq)Remote Assistance on Mac (Remote Desktop) and PC (DameWare, Remote Desktop, Remote Assistance)New Hire computer imaging and hardware deployment of laptops and desktops (Mac and PC), backing up user data Troubleshooting wireless connectivityCisco IP phone troubleshooting

Morristown, Nj

Supporting 7,000+ Pharmaceutical field reps from five different Johnson & Johnson operating companiesCall tracking using Siebel ticketing system.Diagnosis and order creation for damaged / malfunctioning equipment for delivery to hardware for repair.Support for J&J VPN access via the Public Key Infrastructure security token.Connectivity, hardware support for IBM laptops, HP printers, Dell AXIM, Blackberry, Verizon AircardAssisting field reps in all areas pertaining to their Call Plans.Accessing server information via Johnson & Johnson’s Live Data Access to synchronization data Pod teach new hires on of usage of help desk software

Education record

Education record

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Education record

Education record

Education record