Douglas Knapp Email & Phone Number

Chicago

Coordinate the efforts of various ISBA departments to develop and maintain vibrant and interactive websites and other electronic communications media (e-newsletters, e-mail marketing, etc.) that help the ISBA serve, recruit and retain members.• Supervise and participate in the creation, publishing, and archiving of content on the ISBA Web site, working in conjunction with the ISBA staff, volunteers, and contractors.• Contribute to the publishing process with hands-on support for posting content, creating or manipulating graphics, rendering images, creating templates, forms, etc.• Supervise and participate in the creation and ongoing review/maintenance of an attractive, up-to-date, user friendly design and navigational structure.• Help oversee the creation, design and delivery of ISBA E-Clips a daily e-newsletter and other electronic publications and products, including direct e-mail marketing.• Serve as project lead on web-based projects and play a leadership role on the ISBA Web Team. • Help make sure electronic discussion groups are functioning properly and serving members needs.• Create and interpret web traffic reports for the Publications Department and various departments as requested. Develop metrics for measuring the success of ISBA web and electronic publishing and communications.

• Design and produce HTML e-mail marketing pieces and a monthly e-newsletter with a circulation of over 200,000 people; • Responsible for the ABA Web Store homepage and oversaw the book section of the store; serve on Web Store Working Group committee; and collaborate with IS Department to test and develop new features; • Team leader and producer of the monthly ABA Book Briefs podcast series; • Analyzed and reported on Web site and e-mail metrics; PDF creation; RSS feeds; general technical assistance.

• Designed, developed, and maintained Web site; • Designed and produced HTML e-mail newsletters and marketing pieces; • Managed discussion listservs, including Solosez, the ABA’s largest and most active listserv; • Served as staff liaison to member committees including Technology Committee and Corporate Sponsors Committee; • Provided excellent customer service to our members.

• Primarily the same responsibilities as at GP|Solo -- web and graphic design, coding, and content production for Web site and e-mail pieces; • Designed and maintained the Commission’s database.

Chicago

• Designed, produced and maintained websites. • Organize and edit content for web. • Clients included professional organizations, retail stores and consultants.

Chicago

• Bookseller• CD-ROM buyer• Designed, created, and maintain website and graphics