Douglas Petersen Email & Phone Number

dkpetersen1@msn.com -- All invitations to connect are welcome.About Section:Dynamic and results-driven General Manager with over 15 years of experience in optimizing operations and driving profitability across diverse industries. Proven track record of increasing sales, enhancing team efficiency, and implementing strategic initiatives. Known for fostering a culture of excellence and continuous improvement. Adept at managing P&L responsibilities, streamlining processes, and ensuring customer satisfaction. Committed to achieving operational excellence and delivering measurable results.Experience Section:Love’s Travel Center, Madison, OHRestaurant General Manager/Operations Manager2022 - PresentSpearheaded the successful opening of two locations, overseeing all hiring, training, and operational aspects.Achieved 21% sales growth and 5% higher gross profit than divisional averages.Drove service speed improvements, establishing the highest upsell levels in the division.Ag-Pro, North Canton, OHService Manager2020 – 2022Managed daily operations of the largest department, increasing sales from $210,000 to $2.45 million in the first year.Streamlined operational processes, resulting in a 272% increase in productivity and improved customer satisfaction.1-800 Radiator – Hawthorne Drive LLC, Akron, OHGeneral Manager2017 – 2020Directed all aspects of operations, achieving the highest sales increase in the Northeast division.Negotiated contracts and formulated strategic objectives that improved parts availability from 78% to 92%.NEO Automotive Group of Companies, Akron, OHService / General Manager2012 – 2020Oversaw multiple automotive repair locations, implementing operational best practices and enhancing customer engagement.Increased lead generation by 48% through effective training and process improvements.Altaquip LLC, North Jackson, OH & Chehalis, WAGeneral Manager2007 – 2012Reconfigured facility operations, managing a budget of over $3.5 million and overseeing a team of 28 employees.Achieved a perfect OSHA inspection score, a first in company history.Education Section:Master of Business Administration in ManagementPacific Lutheran University, Parkland, WABachelor of Science in Business AdministrationThe Ohio State University, Columbus, OHSkills Section:Operations ManagementStrategic PlanningTeam LeadershipP&L ManagementProcess ImprovementCustomer ServiceLean MethodologiesContract NegotiationCertifications:Lean Manufacturing / DFSS CertificationLove’s University TrainingEETC 4-cycle Technician

Listed skills include Operations Management, Leadership, Team Building, Training, and 47 others.