Directed inside and field service, distribution and install operations for this major manufacturing facility, with a team of over 140 employees, 2 Managers and 5 Supervisors. Worked with budgeting, cost management, people development and process improvement. Established policy, process and performance reviews for staff focused on providing industry leading customer service.

Multi-site manager of shipping, logistics and facilities of a 300M+ produce business. Responsible for change management, organizational process improvement, people development, and ensuring that a productive, safe and quality conscious work environment is maintained. Work with field operations, manufacturing, sales and external customers to ensure company is premier shipping operation in the area. Depended on to develop and evaluate new service opportunities for sales and customers.

Directed operations for a major manufacturing facility, including over 200 employees and 6 managers. Conducted strategic planning for the location, covering training, vision, customer service, and planning for long-term growth. Oversaw all performance milestones, equipment maintenance schedules, and quality systems compliance. Coordinated safety initiatives with Environmental Safety and Health specialist on the team. Established objectives and conducted performance reviews for staff members. Accountable for the profit and loss for a $27M budget, including approval authority over all major expenditures and requisitions. Recruited a highly skilled and results-oriented management team.• Plant earned the Masco Rising Star Award for Safety Excellence by reducing incident rates from 35.8 to 7.2 over 4 years, saving $350K annually in Worker’s Compensation reserves.• Improved plant quality assurance scores by 63%, achieving the best ever score of 92.3%.• Inaugurated a Behavior Based Safety Program to increase workplace safety.• Reduced plant waste, to achieve #1 company-wide and saving $315K annually.• Boosted productivity to #1 in the company, saving $514K in labor, through Lean Methodologies, including six sigma, kaizen, 5S, and standard work /master operating plans.• Achieved #1 ranking, best in class in customer service company-wide for 2007.• Steered plant relocation project, from warehouse redesign to shutdown and setup.

Directed distribution center and delivery operations for a team of 124 employees, including all budgeting, schedules, training, and managing employee performance goals. Oversaw multiple departments, including a 150-vehicle fleet, delivery and warehouse departments, and business development and planning. Brokered vendor contracts covering price, lead times, customer service, and quality assurance.• Represented the company’s interests on the District Congressional Awareness Team, advocating issues important to UPS to state legislators.• Steered operating budget of >$7M, revenues of >$8M, and handling over 2.6M packages annually.• Improved department communication, resulting in a grievances reduction from 37 to 6 per month.• As Employee Relations Coordinator, strengthened employee relations by 35% to 84%.• Leveraged company-wide quality improvement process (QIP) to achieve Balanced Scorecard objectives.