Douglas Macaluso Email & Phone Number

Budapest, Hu

Budapest, Hungary

■ Develop and design unique and dynamic lessons to meet the needs of each student in English, Science, Maths, Art & Craft and Physical Education■ Implement Content and Language Integrated Learning (CLIL) where students learn a subject and a 2nd language at the same time while working individually, in pairs, or in groups■ Utilize formative assessments by assigning projects, quizzes and curriculum exams■ Proficient in using various technologies and online resources to enhance language learning.

Murcia Area, Spain

GENERAL RESPONSIBILITIES:■ Presented dynamic lessons, prepared lesson plans, coordinated and organized class activities with head teachers. ■ Assisted and supported two public schools English language programs and their extracurricular activities and events.

Vietnam

KEY ACHIEVEMENTS:✔ Achieved an A average FAS score which assesses my overall teaching effectiveness✔ Responsible for teaching and implementing 8 different learning modules for ages 4-14 GENERAL RESPONSIBILITIES:■ Ensured that students achieved and surpassed their learning goals, provided consistent and coordinated instruction with the language center's instructional program.■ Developed and delivered lesson plans that utilize a broad range of appropriate teaching techniques, strategies, and methodologies.■ Addressed all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area.■ Administered academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets and progress in language acquisition.■ Maintained complete and accurate records of student progress and evidence of growth and progress.■ Provided a nurturing and supportive learning environment that encouraged student responsibility and incorporated challenging instructional strategies.■ Established and maintained standards of student behavior required to run an orderly and productive classroom environment.■ Managed allotted learning time to maximize student achievement.

Hayward Ca

KEY ACHIEVEMENTS:✔Assisted with the opening of a brand new automated distribution facility which included involvement in facility design, layout and safety protocols, staffing schedules, and on-boarding new employees (managers and administrative staff)✔Facilitated the organization and convergence of 15 ISPs and 120 vehicles from five surrounding satellite facilities into the new automated facility in Hayward over a 2 month period.✔Coordinated, planned and negotiated over several months with other facilities ISPs, management staff, and corporate leaders to ensure the needs of all parties involved were met and ready for transition.GENERAL RESPONSIBILITIES:■ Responsible for managing the pickup and delivery operations through the management of staff and achieving results indirectly through the use of Independent Service Providers (ISPs) and their employees. ■ Primary point of contact for daily pickup and delivery functions for a fleet with 120 drivers and a daily volume of 20,000 packages.

Oakland, Ca

KEY ACHIEVEMENTS:✔ Completed peak season with 99.7% service rating, surpassing prior year’s score.✔ Ushered in focus on boosting SQI score by initiating Quality Action Teams to resolve loss/damage claims; introduced a series of quality driven management tools to promote continuous improvement while increasing customer satisfaction levels. ✔Restructured dock layout with alternative equipment to accommodate 40 additional routes and 12,000 packages delivered during peak holiday.GENERAL RESPONSIBILITIES:■ Oversaw 10 managers and dispatch assistants/coordinators while leading monthly meetings on performance standards. ■ Maintain compliance to service agreements of independent contractors and provide training on safety regulations. ■ Develop relationships with vendors for maintenance, janitorial and vending services.■ Championed knowledge sharing among independent contractors through routine group meetings and personal mentorship that encouraged more cohesive relationships.■ Executed corrective action plans in order to surpass monthly audits and refined processes necessary to avoid inspection errors.

Oakland, Ca

KEY ACHIEVEMENTS: ✔ Minimized delivery disputes by 25% following a quality-driven management initiative that drove proper resolution to loss claims.✔ Achieved top results in the entire Northern California district, attributing to best practices and monthly training workshops that raised driver liability.✔ Detected suspicious activities within facility by coordinating investigation with Security team that led to the discovery of tampered package evidence.✔ Reduced vehicle accidents by increasing awareness through “hot topic” safety messages, monthly safety committee meetings and discussions with local highway patrol and driver workforce.GENERAL RESPONSIBILITIES:■ Primary point of contact for daily pickup and delivery (P&D) functions for a fleet with 60 drivers and a volume of 6,000 packages. ■ Assume final authority of inbound delivery services, disputed deliveries and quality assurance while maintaining compliance with Department of Transportation (DOT) standards.■ Manage a $720K+ monthly budget pertaining to driver performance, loss/damage claims, administrative hours and supply purchases.---------------------------------------------------------------------------------------------------------------------------

Fremont, Ca

KEY ACHIEVEMENTS: ✔ Spearheaded a year-long testing project for FedEx’s drop box initiative with 350 locations across San Jose and Fremont. ✔ Minimized customer churn by analyzing pickup trends and negotiating feasible time frames with associated groups (contractors, station management and sales team).✔ Salvaged relationships with disgruntled clients, as a result of resolving missed collection times and enforcing contractor standards to improve future pickup performance.✔ Led multiple training workshops on a real-time messaging system that provided updates on pickup issues.GENERAL RESPONSIBILITIES:■ Engaged to coordinate and oversee pickup arrangements in a dispatch center of 13 associates. ■ Focused on securing new/existing client accounts and identifying opportunities to ensure optimal customer satisfaction. ■ Conducted routine quarterly reviews of 7 district warehouses to provide feedback on process improvements.---------------------------------------------------------------------------------------------------------------------------

Honolulu, Hi

KEY ACHIEVEMENTS: ✔ Pioneered driver instruction workshops comprised of classroom and on-road training to meet on-time deliveries during high-demand holiday seasons.✔ Achieved zero at-fault accidents among driving staff through a series of up to 10 educational seminars.✔ Championed a new “6x3 safety initiative” focused on eliminating package loads with hazmat material. ✔ Carried out a “vision mapping” program that established individual routes per contractor requirements. Rolled out new scanners and automated equipment.GENERAL RESPONSIBILITIES:■ Helmed the full spectrum of package and delivery operations, acting as 2nd in-charge leader under the Senior Manager. ■ Delivered staff development and performance plans among 45 facility members and on-road drivers.---------------------------------------------------------------------------------------------------------------------------

Benicia, Ca

KEY ACHIEVEMENTS: ✔ Regulated standards to maintain strict compliance to package-handling protocols and delivery processes.GENERAL RESPONSIBILITIES:■ Served as 2nd level manager overseeing warehouse practices regarding sorting, delivery and safety protocols. ■ Monitored performance of 60 facility members and on-road drivers while reporting progress to executive/senior management.---------------------------------------------------------------------------------------------------------------------------

Master'S Degree

Education record

Ba

Education record