Douglas Long, Mba Email & Phone Number

Batavia Il, Schaumburg Il

Shutters, Woods Blinds, Draperies and more!! Commercial and Residential.Budget Blinds proudly serves the local community by offering high quality and stylish window coverings for any occasion. Our goal is simple: to provide you with the best products and services in order to enrich your home environment. Our lavish selection of window treatments includes shutters, blinds, draperies, shades and even window film. Regardless of the window’s size or shape, you can rest assured that Budget Blinds will have a customized window coverings solution ready for you.With nearly 1000 franchises nationwide our buying power with the top vendors is strong and we pass that advantage on to you. Free in-home consultations, no-questions-asked warranties and professional installation are just part of the Budget Blinds experience!Our service area includes Batavia, North Aurora. Moosehart and sections of Aurora.

I gained diverse business leadership experience while completing my M.B.A., as well as in my current role providing customer service and consultative sales for walk-in retail customers as a member of a specialized business-to-business sales team. I establish rapport and assess needs to provide customized solutions for clients who would use Apple products to grow their business. I have created and managed a client database to document information, communication and ongoing follow-up.

This was a volunteer position during which I planned and managed 30 community events throughout a 2-year time frame to garner participation in and support for primary goal to raise funds for a new Outward Bound center in the city. Identified the need for organization and improved efficiency as the Secretary and single point of contact for event information and meeting notes. Provided financial oversight, budget management, and planning as the organization’s Treasurer. Delegated tasks to more than 50 volunteers, monitored timelines, and coordinated efforts to ensure on-time and on-budget events. NOTABLE ACCOMPLISHMENTS INCLUDE:—Raised $95k through the coordination and leadership of a major fundraising event in 2009, producing the highest income from a single event in the organization’s history.—Recruited more than 20 new members through strategic social media marketing, creating alumni groups on Facebook, LinkedIn, and Meetup to increase visibility, boost brand recognition, and increase membership.—Produced $1200 in restoration funds by managing a student-driven campaign in which inner-city students at a Chicago Expeditionary Learning school saved spare change to contribute to school improvements.—Generated $12k from one event as a leader of 4-5 people on the silent auction and marketing committee.—Saved the organization $6k by negotiating further discounts for a predetermined event venue.

As the customer service coordinator, I Coordinated top-level customer service initiatives, providing service guidance and conflict resolution throughout 10 U.S. call centers. I managed escalated service issues, gathering information and creating effective solutions to ensure accurate product delivery within immediate deadlines. I also coordinated information throughout multiple teams to negotiate logistics and process urgent customer requests. I established strong relationships throughout the organization and clearly communicated initiatives to satisfy all corporate objectives.NOTABLE ACCOMPLISHMENTS INCLUDE:—Successfully resolved escalated service issues for 1 call center, website support, and 10 stores throughout the U.S. by identifying effective solutions and leading collaboration among cross-functional teams including logistics, financial, and customer service.—Saved the company $500k annually in operational expenses by identifying unnecessary costs in return shipments and improving efficiencies in billing and collections.

I developed and managed more than 300 existing business accounts. I also scheduled on-site appointments to assess customer needs, monitor equipment, and identify new opportunities. It was crucial to maintain ongoing client communications to ensure full understanding of business opportunities and suggested new products in response to market data.NOTABLE ACCOMPLISHMENTS INCLUDE:—Regained and rebuilt key client (The Corner Bakery) annual revenue from $20k to $100k, immediately increasing billing 25% and expanding product portfolio from 2 to 15. Established new rapport and conducted in-depth business assessments to identify pivotal customer needs and present effective solutions.—Added $75k in new business by identifying opportunity with Wolf Camera and implementing services in 40 locations.—Consistently ranked in the top 10 among more than 500 peers nationwide for parts sales by building relationships and leveraging networks within the repair service industry.—Increased territory sales 18% during 5-year tenure as a Field Sales Representative managing more than 300 accounts.

Navy Pier And Mccormick Place, Chicago

For more than 7 years, I managed all aspects of logistics, inventory management, staffing, and service for catering events at Navy Pier. I hired and developed staff, providing training, direction, and motivation to multifunctional teams including third-party delivery companies and temporary service staff. I also worked with chefs on the logistics of various events and coordinated the delivery of all equipment needed to support event operations. As an operations manager, it was my responsibility to manage inventory, labor budgets, payroll, scheduling, hiring, and all vendor contracts.NOTABLE ACCOMPLISHMENTS INCLUDE:—Identified opportunity and created a supporting staffing business to provide utility workers as needed. Leveraged industry networks to recruit staff and source consistent employment opportunities as the President and General Manager of We’ll Take Care of It.—Successfully managed multiple tasks and teams of as many as 150 service employees and 3 assistants, leveraging organizational and leadership expertise to define roles, drive productivity, communicate objectives, and facilitate the on-time delivery of food products, equipment and staff, top-tier service delivery, and first-class customer experiences.

Mba, General Management

Course work: Accounting For Decision Making Executive Success Skills Effective Leadership Strategic Thinking Strategic Business Writing.

Certificate, Improvisation Comedy

Activities and Societies: Performed improvised sketch comedy on the world famous stage in the main theater at North and Wells in Chicago.

Ba, Managerial Communications