I am a Solutions-driven business manager with a unique combination of strengths in organizational leadership and service excellence gained from hands-on experience in operations, sales and customer service management. I have proven success in multifunctional collaboration, contract negotiations, budget and staff development, and revenue growth. In all roles, I am continually identifying and seizing opportunities for new business, stronger relationships and cost optimization, resulting in long-term customer loyalty, expanded employee satisfaction, and sustainable corporate profitability.My expertise and accomplishments lie in several areas:-SERVICE-DRIVEN BUSINESS DEVELOPMENT I am a customer-driven sales manager and have always met or exceeded goals and expanded my territory. By combining current market knowledge with acute listening and observation expertise, I am able to identify opportunity and create effective solutions to satisfy customer needs, capture new business, increase sales and optimize account revenue.-HANDS-ON TEAM LEADERSHIP AND TRAININGI have hired, trained and motivated teams of as many as 150 employees, coordinated efforts throughout cross-departmental teams and contributed to the generation of quarterly revenues in excess of $3M. Building genuine relationships and rapport has also been a key contributor to my success.-OPERATIONAL AND RESOURCE EFFICIENCY I have implemented multiple innovative processes to improve productivity and ensure detailed management of multiple tasks, teams and priorities. Driving operational excellence with stringent adherence to corporate regulations, budgets and timelines is one of my greatest strengths. It is very exciting for me to oversee multiple components working simultaneously in support of main objectives, implementing strategic adjustments and leading everything to completion with less time, effort and expense while exceeding goals in productivity, quality, service-and bottom-line margins!Specialties: Operations Management Staff DevelopmentResource OptimizationSales ManagementCall Center Support Business Development Conflict ResolutionCustomer Service Management Cross-Functional Team LeadershipSocial Media MarketingVolunteer ManagementSpecial Events Planning Special Events ManagementBudget ManagementCost Control Vendor ManagementContract NegotiationsStrategic SalesProject ManagementProcess ImprovementRelationship ManagementConflict ResolutionTeam Leadership
Listed skills include Negotiation, Fundraising, Community Outreach, Non Profits, and 46 others.