Douglas Massiah Email & Phone Number

307 Humberline Drive, Toronto, On

Barbados

Served as Lead Technician/Administrator and coordinated various unified communications and cloud voice projects in the private and public sectors. Developed and implemented strategic plans to streamline solutions, meet specified deadlines, and achieve business objectives. Responded to escalated customer issues and worked closely with the Network Operations Centre and Corporate Customer Care teams. Served as a pre-sales engineer and helped promote Mitel unified communications solutions.… Show more Served as Lead Technician/Administrator and coordinated various unified communications and cloud voice projects in the private and public sectors. Developed and implemented strategic plans to streamline solutions, meet specified deadlines, and achieve business objectives. Responded to escalated customer issues and worked closely with the Network Operations Centre and Corporate Customer Care teams. Served as a pre-sales engineer and helped promote Mitel unified communications solutions. Oversaw internal VMWare vCenter and Datastores as well as in-house VoIP, CCM Call Centre, and Ruckus wireless networks. Supported corporate Metro E Data circuits (WANs, DIA, Leased Circuits, etc), FTTH deployment (WANs, DIA, SME, etc), WiFi projects, marketing and trade show events, and POE network switches for cloud voice deployment. Show less

Barbados

Lead Tech. for numerous high profile projects throughout the Private & Public sectors, with highlights including:1) Unified Communications solution implementation for Barbados Light & Power, which included:> deployment of just under 400 IP handsets across 7 locations> full cluster resiliency which offered multiple levels of redundancy (redundant power, hard drives, PRIs, SIP trunks, controllers, and border gateways)> full Mitel Application Suite, including… Show more Lead Tech. for numerous high profile projects throughout the Private & Public sectors, with highlights including:1) Unified Communications solution implementation for Barbados Light & Power, which included:> deployment of just under 400 IP handsets across 7 locations> full cluster resiliency which offered multiple levels of redundancy (redundant power, hard drives, PRIs, SIP trunks, controllers, and border gateways)> full Mitel Application Suite, including NuPoint VoiceMail system, Audio & Web Conferencing, TeleWorker, PraireFyre Contact Center Solution, and Oaisys Call Recording.2) Unified Communications project for Accra Beach Hotel, which included:> installation of over 70 IP handsets, and over 300 guest-room phones throughout the property> Integration of the Mitel IP-PBX system with their PMS system.3) Internal Unified Communications System upgrade at TeleBarbados (2 locations). Replaced the internal Asterisk-based UC system with a redundant Mitel solution, featuring the full Mitel Apps. Suite, Call Recording, Contact Center system, Voicemail, Intelligent Queuing & IVR, and TeleWorker.Also responsible for the provisioning of Corporate Data Circuits (WAN's, DIA, Leased Circuits, etc) Show less

Barbados

- Lead Technician for a major VoIP and TeleWorker solution for the United Nations Development Program (UNDP) and the Pan American Health Org. (PAHO), which featured the deployment of just under 200 handsets, TeleWorker functionality across 3 islands, as well as a complete re-structuring of their LAN/WAN infrastructure.- Lead Tech for a new Mitel VoIP solution for Coconut Court Beach Hotel- Lead Tech for a PBX migration (SX-200 to 3300 ICP) for SOL Caribbean- Performed IT audits and… Show more - Lead Technician for a major VoIP and TeleWorker solution for the United Nations Development Program (UNDP) and the Pan American Health Org. (PAHO), which featured the deployment of just under 200 handsets, TeleWorker functionality across 3 islands, as well as a complete re-structuring of their LAN/WAN infrastructure.- Lead Tech for a new Mitel VoIP solution for Coconut Court Beach Hotel- Lead Tech for a PBX migration (SX-200 to 3300 ICP) for SOL Caribbean- Performed IT audits and IT consultancy for numerous firms throughout the Private sector- Provided IT consulting in LAN/WAN architecture, firewall security, structured cabling, and backup services Show less

Barbados

- Lead Technician with an island-wide Educational Project (Edu-Tech) with responsibility for deploying over 300 Huawei switches, 8 Huawei routers, and 8 HP NAS across 20+ schools throughout Barbados- Developed structured cabling systems for multiple private & public sector organizations including the Bridgetown Port, Simpson Motors, Kensington Court Group, etc.- Lead Technician for a WAN upgrade of Goddards Group of Companies- Lead Technician for the implementation of a Cisco WiFi… Show more - Lead Technician with an island-wide Educational Project (Edu-Tech) with responsibility for deploying over 300 Huawei switches, 8 Huawei routers, and 8 HP NAS across 20+ schools throughout Barbados- Developed structured cabling systems for multiple private & public sector organizations including the Bridgetown Port, Simpson Motors, Kensington Court Group, etc.- Lead Technician for a WAN upgrade of Goddards Group of Companies- Lead Technician for the implementation of a Cisco WiFi network at the Elegant Group of Hotels (2 properties)- Provided IT consultancy (LAN/WAN/WiFi/VoIP) for a large number of other companies within the Private Sector Show less

Mitel Certified Specialist, Mitel Unified Communications

Certifications Include: • MiVoice Business (MCD/3300) • MiVoice Business for ISS, Stratus and Virtual • NuPoint Unified Messaging rel. 7.0.

Ibm Certified Database Associate

Certifications Include: • IBM Certified Database Associate • IBM Certified Database Associate (DB2 Universal DB v8.1 for Linux, Unix.

Oracle Certified Administrator

Certifications Include: • Oracle Administrator Certified Associate • Oracle Administrator Certified Professional

Diploma In Database Development & Administration, Data Modeling/Warehousing And Database Administration

Received a diploma in - Diploma in Database Development & Administration Along with acquiring many of my Oracle and IBM DB2.

Diploma In Network Systems Technology, Computer Systems Networking And Telecommunications

Received a diploma in - Diploma in Network Systems Technology - Diploma in Database Development & Administration Along with acquiring many.

Computer Science

Started my first year degree program in Computer Science. Studied in the fields of physics, math and computer related courses including.

Ontario Seconday School Diploma

Continued my Secondary Level education

Education record

Primary Education