Reviews and analyzes various loan/grant-making and related documents for the purpose of processing and servicing, including forms and materials submitted for eligibility determinations, adequacy.Performs routine clerical functions such as phone coverage, mail, monitoring supplies, timekeeping duties, etc. Provides office coverage as necessary to assist customers during times of insufficient staffing coverage.Provides technical information, assistance and guidance to applicants, borrowers, and lenders regarding eligibility and other requirements for loans, grants, and/or loan guarantee Programs.Develops and runs reports and prepares spreadsheets to track items such as funds allocations, funds usage, delinquencies, unliquidated obligations, rental assistance, tenant vouchers.Prepares and reviews closing related documents to ensure adequacy, completeness, accuracy of information, and to ensure conditions are met in advance of closing or issuance of Guarantees.

Published an article in Modern Tire Dealer about preventing loss through vehicle damage.• Was asked by RePlay Magazine editor Steve White to write a regular column after submitting an article.• Traded a series of stories for advertising in GameRoom magazine. Afterward, I was asked to continue as a Contributing Writer until publication of the magazine ceased.• Currently publishing online at http://dougberry.hubpages.com

Residential Sales/Better Homes and Gardens Senter, Realtors• Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest• Identify properties for sale through the multiple listing service and present them to clients.• Preside over negotiations and advise clients on suitable courses of action.• Develop marketing plans for sellers to maximize exposure and meet the needs of potential buyers.• Guide clients through their financial options.• Present all offers to clients• Negotiate with other parties to ensure clients get the best possible outcomes.

Primary Responsibilities:• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.• Manage call activity; perform call close administrative requirements.• Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.• Adhere to proper escalation procedures to resolve customer issues.• Provide customer training on assigned products in accordance with current field procedures.• Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)• Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.• Assist other service reps as required with; call support, knowledge sharing & problem resolution• Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity• Takes ownership for customer & technical problem resolution with minimal support required.• Participates in discussions on focus areas or processes.• Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)• Manages and plans activity to ensure productive workday.• Responsible for a full assigned workload territory with minimal assistance.• Trained on a variety of Desktop and Office Color and Monochrome products including, but not limited to: •Versalink B405, C405, B7035 •Altalink B090, C8070 •WorkCentre 5955, 5890, 5335, 7556, 7855, 7970, 6605, 3655, 4265, 3215 •Phaser 3615, 3550, 7800, 3610, 5550 •ColorQube 8700/8900

• Responsible for sales and delivery of automotive parts and accessories to Commercial customers.• Maintains log of daily vehicle inspections and schedules maintenance when needed.• Handles customers returns and cores in a timely manner.• Makes customers aware of weekly specials and takes orders for same.• Helps with store Do-It-Yourself trade when not actively engaged with Commercial business. • Provides WOW! customer service!

• Builds and motivates a team to efficiently operate the shop.• Maximizes profitability by controlling costs, increasing sales, and analyzing P&L items.• Makes daily decisions that involve time management (must have a sense of urgency), staff scheduling and support, upholding service quality, cleanliness, and all other company standards. • Builds Commercial sales through both sales calls and personal community outreach.• Increases store sales by ensuring follow-up on all quotes and other recommendations.• Coaches, teaches and motivates team to maintain high-quality service and shop safety. • Exercises good business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management. • Works with Loss Prevention Manager to minimize theft and injuries.

• Builds a management team to efficiently operate the store.• Maximizes profitability by controlling costs, increasing sales, and analyzing P&L items.• Ensures that the Cornerstone of "Every Guest Leaves Happy" is met by turning complaints into compliments.• Builds sales and maximizes profits by effectively recruiting, training, developing and communicating Company and Guest expectations to entire team. • Coaches, teaches and motivates team to maintain high-quality Guest service and safety. • Exercises good business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management.• Raised store profits to historical highs by controlling costs, increasing per-head sales, and increasing customer flow.• Introduced and maintained a profitable summer program with visits from local youth organizations and churches though cold calls, phone sales, and direct mail.• Increased store cleanliness, as measured by City inspections, to highest levels since the store opened. • Monitors kitchen waste and merchandise inventory keep below loss prevention targets.

• Partners with management to ensure a solid customer experience from sales call to delivery.• Develops "Hot Items" lists to suggest to customers to increase sales.• Has familiarity with the product line, attends and contributes to buying and sales meetings, enthusiastically introduces new products to market.• Develops and assists customers with stocking plans, including stocking levels, anticipated turns per year, and adjusts the plans as the market dictates.• Worked with other Sales staff at trade shows to demonstrate products and network with new and potential clients.• Suggested trade-journals in which to advertise to increase market share in vertical businesses.• Successfully marketed through trade-journal article writing.

• Responsible for writing a monthly column relevant to the industry.• Researches and investigates story backgrounds.• Interviews persons of interest for various stories.• Edits and formats articles for publication.• Meets deadlines and changing priorities.• Works with Editors and Publisher to meet style guidelines and themes.

• Makes daily decisions that involve time management (must have a sense of urgency), upholding company standards, product quality, and cleanliness standards. • Coaches, teaches and motivates team to maintain high-quality Guest service and safety. • Repair and/or replace defective electronic components and responsible for timely scheduled and unscheduled inspections.• Ability to read schematics and troubleshoot down to the component board level. • Maintains an inventory of electronic and mechanical parts as well as tools while staying within monthly projected budgets. • Stage show equipment operation, repairs, and preventative maintenance including; compressor operation, lighting and sound, pneumatics, mac valves, cylinders, boards, stage show cosmetics.• Wrote Technical Training Modules for various pieces of equipment including tests for training new Technical Managers and Game Room Attendants.• Traveled to other locations to assist with repairs on an as-needed basis. • Programmed games to meet Ticket Per Token goals and meet Entertainment P&L Goals.

Aim and shoot: I wrote articles about arcade game topics of interest to collectors. Pieces included nostagic looks at arcades, games, and industry pioneers as well as technical essays for the DIY arcade-game collector.

• Created and maintained Purchase and Loss (P&L) reports monthly based upon business sales and purchases.• Maintained asset list and valuation. Sold or retained assets based upon Sales Per Square Foot.• Handled all product purchases for the business. Researched merchandise, chose profitable/popular items, and created and maintained displays throughout the arcade.• Researched, purchased, and maintained equipment based upon research through trade press and business contacts.• Maintained and refurbished used equipment to sell in the store, at auctions, and on eBay.• Created and maintained an effective marketing/sales program that marketed the business within its geographical area.• Created and maintained a database of local schools, children’s organizations & groups, and churches for booking field trips. The database yielded increasing trips and revenue as the business grew.• Hired, trained, motivated, and disciplined employees as necessary. Currently both of my former Assistant Managers are now managers for other amusement companies.• Created and maintained weekly sales data that tracked the profitability of individual assets throughout the period of the business. The sales data also was used to know when maintenance or refurbishing of equipment was needed.• Created and maintained company website.• Marketed the business’s assets in national trade publications, through direct mail to Texas amusement operators, through print and on-line media, and calling operators.• Maintained equipment and facilities through electronics, carpentry, electrical, and plumbing repairs and preventative maintenance. • Closed and successfully auctioned off the assets of the business after over 6 years of operation.

• Began working in the family business at age 14.• Researched and introduced new, profitable hard goods lines to the business.• Researched and introduced new profitable services to the business.• Created and maintained a database for marketing to local businesses.• Created and maintained a database for mail order sales.• Developed new equipment for speeding installation processes.• Created a series of direct mail pieces and a loyalty program for existing customers.• Responsible for both sales and technical training of new hires.• P&L responsibility.• Automated the record keeping of the business by researching and selecting POS/bookkeeping/accounting software and appropriate hardware.• Created, operated, and maintained an automotive and light truck accessories route throughout west Texas focusing primarily upon car dealers.• Created and maintained company website.• Won the Abilene (TX) Better Business Bureau’s Torch Award for Marketplace Ethics.• Semi-Finalist for the national Better Business Bureau’s Torch Award.

• Opened and operated a business while still in High School.• Sourced product locally and nation-wide.• Created and maintained a sales route throughout the major cities of west Texas (Abilene, San Angelo, Midland, Odessa, Lubbock and small towns between those points).• Created and maintained a database for direct-mail marketing to automobile dealers throughout west Texas.• Responsible for cold-call sales to new clients.• Sold the business successfully after operating it for 10 years.