Douglas Mcafee, Mba Pmp Email & Phone Number

Cincinnati, Oh, Us

Roles and Responsibilities:Responsible for the delivery and management of the Salesforce platform including integrations, reporting, roadmaps, budget, daily data loads, security, vendor relationships, contracts, and overall architecture of an environment utilizing Financial Services Cloud and nCinoGrew responsibility to manage a 10 person team comprised of architects and business analystsEnsure change control is followed with all processes, establish KPIs for delivery and execution, and ensure all solutions meet established security standardsChampion of process improvement that focuses on automation through enhancements and integrations to proactively resolve issues and streamline complex tasksEstablish and monitor KPIs to ensure timely delivery and execution of processes, procedures, and daily data loads Develop the skills of all direct reports to encourage constant growth and provide ways to empower them to excel at each individuals’ career pathNotable Accomplishments:Member of an Executive Leadership Team focusing on streamlining and enhancing all Commercial Origination processes end to end. Focus on rebuilding the pipeline process to seamlessly track and report the efforts of the sales team while simplifying the conversion process from Opportunity to Loan OriginationDirector of the effort to establish multiple new integrations including the following:- Streamline real time updates from our Mortgage team to other teams with an Encompass to Salesforce integration - Simplify opportunities with construction projects with a real time integration from Built to Salesforce- Daily account updates into Salesforce from the EDW environment to support our Wealth and Brokerage teams’ relationship efforts- Implementation of a new deployment solution that includes version control, logging, and simplification of overall development efforts of the CRM and nCino teams

Cincinnati, Oh, Us

Roles and Responsibilities:Report directly to the Chief Digital OfficerManage 4 direct reports comprised of one solution architect and 3 business analysts in a hands on hybrid role Responsible for the data model, security, daily imports, integrations, Platform Encryption, and system architecture at an enterprise level for a Salesforce environment utilizing Financial Services Cloud and nCinoConsult with Executive Leadership, Project Managers, Product Managers, Group Product Managers, and all lines of business to gather and understand requirements, provide recommendations to the solution, build roadmaps with timelines, and communicate the recommendations amongst the various groupsLead a team challenged with solutioning the integration of data sets utilizing various tools and methods to support the Marketing, Mortgage, Wealth, Retail and Commercial lines of business Provide guidance and support to the Salesforce Analysts, Administrators, and Product Managers in other teams in Digital on issues with Reporting, Profiles, Workflows, Process Builders, and integrationsNotable Accomplishments:Partner with nCino to reduce the amount of Apex errors in our daily data loads with informatica. Reduced daily errors from hundreds of thousands to a 99% success rateResponsible for hiring, training, managing, and mentoring the Data Architecture team from scratch Enhance and simplify the CRM data model to include the ability to household and group attributes about our clients in an easy-to-use process that empowered loan growth and better relationshipsPartner with nCino to bring all the current loan and deposit products current to ensure all records were getting into the system dailyArchitect to enhance the original Customer 360 initiative to integrate data from Adobe and Q2 into SalesforcePartner with business leaders in an acquisition that utilized Microsoft Dynamics and built migration scripts to convert the data to Salesforce

Cincinnati, Oh, Us

Notable Accomplishments:Partner on the Commercial nCino implementation. Assisted in the design of the data model and understanding of various aspects of the solution including integration with Financial Services Cloud, DocMan, DMAdmin, Loans, Deposits, Product Packages, Permission Sets, and nCino Product configurationArchitect responsible for the implementation of a Salesforce integrated Online Account Maintenance solution with Q2 to help 900 associates at the call centers maintenance passwords for clients. This solution was beta and I provided direct feedback and recommendations to suit the needs of the bank. Built enhancements in Salesforce above and beyond what was provided out of the box to facilitate reporting and user tracking.Architect on a solution to consume data from our Enterprise Data Warehouse that allowed for avoidance to other integrations for the Customer 360 initiativePartner on the Deposit Account Opening initiative with nCino whose role is to ensure that the new solution will interface appropriately with our data model. Assisted in the design of a custom deduplication solution with nCino developers to close a gap with the blend of regular and Community enabled Accounts in SalesforceAdvisor on a cross departmental team responsible for the creation and implementation of a process to support PPP loans. This initiative included assistance in building solutions for the Commercial team and Marketing to facilitate data flow and effective communication to our clients throughout the loan process.Manage and implement an Online Appointment Scheduling integration with Timetrade for multiple lines of business to facilitate meetings and room reservations with clients. Integrate Workday with Salesforce to automatically onboard and deactivate users

Cincinnati, Oh, Us

Roles and Responsibilities:Part of a team responsible for the redesign of the Salesforce environment to support Financial Services Cloud and managed the effort to convert the data model to consume a daily load of customer account data from the Enterprise Data WarehouseDirect liaison with stakeholders from the Line of Business and consultants to facilitate and execute the rollout of Financial Services Cloud Assist with migrating change sets from various sandbox environments including objects, profile, and field level security updates to implement Financial Services CloudBuild process builders, flows, workflow rules, and reports to support the needs of the business.Lead the effort to implement an Encompass integration with Salesforce to assist the mortgage team with pipeline reporting Assist with the design of a Change Management solution to support multiple teams including the object data model and related workflows in SalesforceGrow the environment by 800% to 1650 users

Cincinnati, Oh, Us

Member on a team whose role ranges from Project Manager to Business Analyst.Technical Proficiency and Accomplishments- Project Manager for the 2018 Annual Disaster Recovery Test. Lead a 14 member core project team to identify, orchestrate, plan, train, and execute the Disaster Recovery Test for a 14 billion dollar organization. The 2018 test involved over 125 applications and over 200 participating associates across nearly all lines of business to execute the project plan and validate the applications during the test. - Project Manager for the 2017 Annual Disaster Recovery Test. Lead a 12 member core project team to identify, orchestrate, plan, train, and execute the Disaster Recovery Test for an 8 billion dollar organization. The test involved over 100 applications and over 200 participating associates.- Project Manager responsible for decommissioning Windows 2003 in the infrastructure. Successful project outcome in less than 12 months.- Designed and architected a backup solution and assisted in on-boarding two lines of business on Salesforce.- Project Manager responsible for migrating an 8 year old CRM system to Salesforce. Project included playing a dual role of Project Manager and Technical Lead. Successful project outcome which was on time and under budget.- Assisted the Mortgage line of business on a project that involved three bank acquisitions. Business Analyst role that helped to Identify and implement solutions to migrate and consolidate legacy mortgage systems data into company standard solutions.Roles and Responsibilities:- Liaison with multiple lines of business whose responsibility is to identify business requirements, provide project management, strategic planning, suggest solutions, and implement the desired solution in the organization- Identify and rectify inefficiencies to promote process improvement throughout the bank- Ensure that all implemented solutions are kept up to date and running on a supported platform

Round Rock, Texas, Us

Messaging Services Advisor for Dell Services in CincinnatiLed a top quality team of individuals that were responsible for 25,000 mailboxes in the healthcare industry.Roles and Responsibilities:- Lead of a small team of individuals responsible for managing 25,000 accounts for Catholic Health Partners- Responsible for multiple projects whose primary goal was to rebuild the overall messaging and collaboration architecture from scratch- Implement and investigate new technologies that fit the business need- Collaborate with management, other teams, and vendors to remedy any issues in the environment- Responsible for budgeting, planning, and all architectural changes for the collaboration environment- Provide reports to management on current status of ongoing projects as well as overall system health- Maintain documentation and diagrams of the overall infrastructure as well as a knowledgebase of known issues in the environment- Architecture consisted of 35 Email and Application servers, 3 Ironport Security devices, 2 EmailXtender environments, and two Blackberry Enterprise Server environmentsNotable Projects:- Technical lead on a project that implemented a cloud based archival tool from Autonomy that was used for litigation and e-discovery purposes- Technical lead on a project that involved identifying and migrating several thousand mailboxes and related data for two regions that were leaving the organization- Implemented and architected new monitoring tools that were used to alert on key thresholds and system outages- Technical lead responsible for discovery and pilot of a reliable mobile management platform that included system management capabilities for Apple, Android, Windows Mobile, and Blackberry devices- Implemented a roadmap that expanded the capacity of supported accounts in the collaboration environment by one and a half times over a 12 month period

Erlanger, Ky, Us

Windows Systems- Project Manager responsible for consolidation of a multi-national infrastructure consisting of 7 Windows Domains and 1 Novell domain into 1 Windows Domain- Designed a 18 month roadmap to consolidate the environments which included extensive virtualization and consolidation of file shares- Implemented a global systems imaging application and maintained system images that were used to deploy systems at remote plant facilities- Collaborate with vendors to discover and implement new technologies as neededMessaging Systems- Completed a project to consolidate and centralize 10 email environments into one email Domain. The environments were originally located throughout North America, Mexico, and Brazil. Key aspects of the project included virtualizing 75 percent of the overall infrastructure. Project was completed ahead of schedule and saved the company millions in todays dollars.- Responsible for 2 Multi-National Lotus Domino domains running on AS/400, one Domino domain running on Windows, and a Microsoft Exchange 2003 environment- Completed a 6 month pilot of Google Apps which included installation and testing of all Lotus Notes Migration Tools to Google Apps- Worked with several members of the Google Apps team to improve the Google Apps migration tools - Identified and resolved multiple security vulnerabilities in the environment- Responsible for budgeting, planning, and all architectural changes for the collaboration environment- Deployed Lotus Notes 8.5.1 clients using SmartUpgrade- Developed a roadmap to increase redundancy, and provide failover- Upgraded the Domino domain from 8.0.2 to Domino 8.5.1- Implemented Lotus Traveler and ID Vault

Buenos Aires, Ar

Roles and Notable Projects:- Senior Level 4 Lotus Notes Administrator for Toyota Motor Manufacturing North America- Responsible for a domain with 15,000 accounts- Lead on a server stabilization project which resulted in increased uptime to 99.999 percent on all servers - Architected, installed, and configured a new cluster of mail servers located in Michigan and migrated all mailboxes, databases, and accounts to the new cluster in the domain.- Worked on a cost cutting project that saved the company a substantial amount of money in storage and licensing- Completed a cleanup project that reduced the number of ticketing systems from 2 to 1 which improved quality of service and efficiency of work completed- Architected an 8.5 Domino pilot environment- Measured real world disk space reduction using new compression tools in Domino 8.5 server- Set up DAOS, ID Vault and Microsoft Shared Sign-On- Day to Day duties included using SMS, RDP and Microsoft System Center to remote to desktops and servers to support various issues.- Remotely managed clusters of mail servers located in multiple sites across North America- Responsible for database restores using Veritas Backup Exec and Tivoli- Troubleshoot activities for various DNS issues to resolve outbound email delivery- 24x7 on-call support activities

Houston, Texas, Us

Roles and Notable Projects:- Assistant Delivery Manager at General Electric for a global messaging account that included a 150+ Microsoft Server infrastructure located in North America, Europe, and Asia- Responsible for a 7 person team (2 in US, 1 in Spain, 4 in India) that supported 500,000 accounts worldwide- Project Lead for the implementation of a Windows environment for a new start-up company migrating from GE which included:• Recommendation of a hardware, software, and backup solution to management• Installed the hardware and OS• Configured the servers, set up all software applications, and implemented Tivoli for backup solution• Moved all data, set-up monitoring using Sitescope, and managed the new infrastructure- Project Lead for multiple Sametime and Quickplace application upgrade projects - Participated on daily conference calls that included the Global Collaboration Manager at GE and management from IBM and HP- Processes for our project required our team to be Information Technology Infrastructure Library (ITIL) compliant at HP (Followed Incident, Change, and Problem management on a day to day basis)- Team was responsible for all server Hardware, Monitoring, OS, Active Directory, Domino, Sametime, and Quickplace functions - Responsible for all OS domain upgrades- Developed automated scripts to perform weekly and monthly maintenance on the environment- Responsible for analyzing dump files during system outages to determine root cause and implement solutions or workarounds to prevent further downtime- Collaborated with IBM to develop hotfixes for major bugs that prevented daily outages on multiple servers which resulted in Increased uptime in the environment from 75 to 99.9999%- Traveled to sites with a team of people during mission critical situations to resolve problems onsite- Worked to refine processes to be able to do more work while reducing our workforce 30%

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts Business Administration, Management, Magna Cum Laude

Associate Of Business Management Technology, Business Administration And Management, Cum Laude

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