Douglas Mcgovern Email & Phone Number

Orlando, Florida, United States

- Handle incoming scheduling requests from Sales, Technical Services, and Customers.- Supervise a team of drivers.- Organize the Fleet Maintenance schedule.- Coordinate with third-party transportation and disposal facilities.- Maintain truck-related databases and paperwork.- Optimize resource utilization by understanding internal operations and client contracts.- Collaborate with Service Managers to ensure proper staffing for client accounts.- Communicate service changes to Account Managers and the Technical Services team.

Orlando, Florida, United States

-Responsibility for driver safety, FMCSA, and DOT compliance.-Accountable for on time store delivery routes, tractor utilization, and driver pay.-Builds strong relationships with drivers through understanding their work life, meeting their expectations, and quarterly face to face business meetings with each driver.-Accountable for driver training, time at home, driver retention, idle reduction, mpg improvement, driver load dispatch assignment, load optimizing, equipment usage, and effective use of driver management system. Promotes a safety culture by evaluating safety performance of all drivers.

Sanford, Florida

• Monitored daily operations and routes to resolve issues and drive operational effectiveness.• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.• Conducted driver ride-alongs and observations to evaluate and improve driver performance.• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.• Coordinated dispatching of 8-12 drivers to accomplish daily delivery requirements.

Orlando, Florida

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.• Kept corporate departments and customers updated on critical shipments.• Coordinated dispatching of 25-30 drivers to accomplish daily delivery requirements.• Conducted research to address shipping errors and packaging mistakes.• Oversaw team of security officers and managed scheduling and performance evaluations.• Supervised grounds, employee entrances and exits and security officers on duty.

Daytona Beach, Florida Area

• Ensured company policies and procedures were followed by coordinators and drivers;• Managed driver payroll, hourly updates to customer of deliveries, nightly trailer lis ts for loading of dry/frozen and fresh deliveries;• Maintained and updated tractor/trailer schedule;

Greater New York City Area

• Ensured proper collection and processing of currency and coin;• Prepared daily balance sheets and completed monthly salting of collectors;• Participated in bi-annual internal audits;• Monitored daily operations and routes to resolve issues and drive operational effectiveness.• Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.

Needham, Ma

• Supervised operations staff and kept employees compliant with company policies and procedures.• Developed systems and procedures to improve operational quality and team efficiency.• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.• Led hiring, onboarding and training of new hires to fulfill business requirements.• Analyzed and reported on key performance metrics to senior management.• Increased profit by streamlining operations

Edison, Nj

At Garda, I simplified route management processes, improving delivery and pick-up times for financial instruments from banking, retail, and commercial entities. I also managed more than 26 armored vehicles on a daily basis, ensuring safe operation and responding to roadside emergencies. My responsibilities included opening and closing the armored terminal building and regularly assuming supervisory duties in the absence of the terminal manager or terminal assistant manager. Some of my key achievements included: - preparing documentation, including daily reconciliation reports and daily route reports. - providing outstanding customer support, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction. I also conducted investigations tracing lost or misplaced currency and checks.

Deland, Fl

I served as a law enforcement officer in a medium to high crime county comprised of more than 450K residents covering a land mass of 2000 square miles. I investigated crashes, vehicle theft, burglaries, domestic violence, and criminal mischief complaints. I also enforced traffic regulations, conducted routine patrol duties, and served criminal warrants.

I coordinated vehicle locations and displays for a large dealership with new inventory processing of 350 vehicles per month. I maintained inventory accuracy and vehicle security and coordinated minor repairs for damaged new vehicle inventory. Some of my key achievements included: - providing customer service and sales personnel support, locating vehicles and preparing initial presentations. I assisted with customer lease returns and leased vehicle inventory disposal. - regularly assuming supervisory duties during supervisor's absences from the dealership.

Certificate, Basic Law Enforcement

Basic Law Enoforcement

Diploma, General

General