Douglas Miller Email & Phone Number

East Wenatchee, Washington, United States

As a member of our internet provisioning department, I assist field technicians with installs remotely, I assign IP addresses from a database, and field calls from other departments looking for information, while processing work orders daily.

Wenatchee, Wa

As the SkyFi Quartermaster I spend my time maintaining inventory levels for our SkyFi installation techs, placing orders for parts and equipment, and assembling parts before sending them out with the crews. I also configure and program radios and switches before the crews take them out in the field to install them.

East Wenatchee, Wa

Worked with customers to identify their internet, phone, and television needs, and then proceeded to solve those needs

Wenatchee, Washington

As the Front Line Director of two Gold’s Gym locations in the Wenatchee Valley, I am in charge of developing and executing our front desk operations, including;• Setting and tracking department KPI’s including o Snack Bar and Pro Shop revenue that saw roughly 80% growth in both departments in 2015 versus 2014 o Employee Engagement scores that have maintained at a high 80% o Customer Experience and Staff Friendliness scores via Member Experience Metrics powered by Medallia, with scores that rank consistently #1 and #2 out of nearly 500 other health and fitness clubs around the world o Staff payroll, which I was able to cut roughly 5% per month in 2015 versus 2013 and 2014 between both locations• Utilizing various technology to execute our daily needs o Publisher to produce in-house marketing materials o Excel to track payroll and make schedules, as well as tracking KPI’s o Word to pass information to the staff and members o PowerPoint for training purposes, as well as management proposals o Point of Sale software to generate reports and handle daily operations o Various social media outlets, including Facebook and YouTube to promote our business and communicate with our members and fans• Overseeing twelve or more full and part time staff between two locations, and utilizing various coaching and training methods to improve the Customer Experience every day• Maintaining outstanding working relationships with our various business partners and vendors• Working with other department managers and our General Manager to strategize, plan, develop, and execute various events and launch new programming, such as; o Yearly competitions in January with between 600 and 1500 participants o Community outreach including food, toy, and pet supply drives o Monthly paid events, including selling and coaching my staff on selling admission to these events

Moses Lake, Wa

As an Assistant Store Manager for Gamestop, I was responsible for the daily operations of our store, including;• Tracking employee KPI’so Reservations, which I consistently maintained a personal rank of 20%, and helped the store to maintain between 10-15%o Replacements Plans sold, which we maintained around the company average of 10% in a small marketo Game Play Guarantees, hard sells of insurance on the discs that we would sell, which I maintained a roughly 25% on, and helped the store to hover around the 20% success rateo Payroll, which was set by corporate, but was adjusted at the store level when hours were cuto Shrink, which I helped to improve from roughly 10% when audited in 2011, to 8% in 2012, and 6% in 2013 with thorough inventory procedures and watchful behavior• Maintaining proper inventory, and following all corporate-set policies and procedures for incoming and outgoing freight• Interviewed, hired, and trained twelve different employees in nearly two years, six of whom moved on to management roles either after I left or at other stores• Helped to raise the store’s overall ranking from the bottom 20th percentile into being consistently ranked from the 60th to 70th percentile, topping out in the top 10% of the company several times• Handled the day to day operations, including cash drops and setting the daily agenda• Worked with customers in a retail sales environment

Wenatchee, Wa

As a Front Desk Associate at the Gold’s Gyms of Wenatchee Valley, my primary responsibilities included;• Interacting with members in a meaningful and genuine manner that resulted in a creating life-long fans and members• Assisted with daily maintenance and janitorial tasks for the facilities and equipment• Some food prep work, including making protein shakes for customers• Providing an outstanding customer experience• Being a fantastic host, and relaying information to both members and other staff about the happenings in the gym

Network And System Administration/Administrator

Journalism

Activities and Societies: I hosted a radio show on KUGR, one of the student radio stations on campus. My show was called Under the Covers.