With a distinguished career in IT since 1995 in Brazil and a valuable international experience, I have continually advanced my expertise in the technology sector. In 2004, I seized the opportunity to relocate to England, where I initially faced the challenge of learning English. Through dedicated effort, I successfully mastered the language and pursued a degree in Computing at Bucks New University. This accomplishment enabled me to work with two international companies before returning to Brazil in 2013.My professional competencies include:Operating Systems: Extensive experience with Windows XP/Vista, Windows 7/10, Windows Server 2008, and Office 2003/2007.Network Technologies: Proficient in DNS, DHCP, TCP/IP, Ethernet, Wireless routers, and Firewalls.Security Solutions: Adept in Backup and Antivirus strategies.Customer Service: Proven ability to perform effectively under pressure, delivering high-quality support in demanding environments.I possess a strong background in troubleshooting complex hardware and software issues and have substantial experience in Help Desk support. This includes the installation, configuration, and upgrading of software and operating systems (Windows, Linux, Mac), as well as remote technical support. Additionally, I am skilled in creating and maintaining email accounts and user profiles.Furthermore, I have practical knowledge of Active Directory and Group Policy, hold a certification in Azure Microsoft Fundamentals, and have foundational skills in HTML/CSS and JavaScript. Recently, I completed a course in Artificial Intelligence at Conquer Business School, which has further enhanced my ability to integrate advanced AI solutions into IT infrastructures.I am committed to leveraging my technical skills and experience to drive innovation and efficiency within dynamic teams and projects.