Analyze existing processes and develop automated solutions using Microsoft Power Automate and Power Apps to reduce time spent in manual processes saving colleagues hundreds of hours a year in manual work. Create and execute change management communication strategies for large-scale transitions to the Guided Personal Service customer service software platform. Develop tactical communications aimed at preparing Customer Service Representatives for change, training, and adoption of the GPS platform.Create and manage marketing content (emails, blogs, graphics) for GPS platform and act as brand authority for GPS. Use deep SharePoint expertise to create experiences colleagues wish to engage with.

Planned and executed deployment and continued sustainment of Lean Management System in Claims and Underwriting functions. Provided Vice President and Executive Director-level consultation in the alignment, usage, and execution of Management System to achieve strategic business goals. Conducted Strategic Alignment activities at Vice President and Executive Director-level. Coached and applied Root-Cause Problem-Solving methodology in large case underwriting teams resulting in more effective relationships with business partners and an increase in overall continuous improvement mindset.Used Lean Six Sigma methods to identify potential improvements and created solutions that removed hundreds of hours of waste translating into multiple million dollars in savings while helping teams achieve business results. Led cross-departmental effort to examine a high pain process impacting five organizations using Value-Stream Mapping, FMEA, RPN, and Root Cause problem solving. Effectively managed stakeholders and team cadence and expectations. Discovered process had a hidden cost of 2-9 FTE in rework annually and was impacting customer delivery. Developed solutions and gained consensus from cross functional stakeholders to eliminate waste and provide value to customers. Utilized Lean and Agile principles, tools, and practices to re-imagine and rebuild New Hire Onboarding and Training experience for virtual environment during COVID-19 pandemic on a tight timeline with no additional budget.

Planned and executed deployment of process improvement methodology and tools with departmental leaders and teams within Liberty Mutual’s Customer Advocacy office. Built relationships with all teams to ensure understanding of requirements and problems being faced. Designed and facilitated activities such as problem-solving, tool building, and value-stream mapping ensuring team understanding through responsive and approachable sessions.Managed high-impact, cross business projects by developing relationships with stakeholders and customers, understanding requirements, gaining alignment, developing and testing solutions, transparently choosing solutions with stakeholder buy-in, and reporting out on results.

Owned and deployed strategy for company-wide internal social media platform, ensuring legal, IT, HR, and employee-relations requirements were met. Created content plans and provided strategic support for employee engagement efforts on social media. Results: 2,130% increase in engagement within owned community in one year shattering set goal of 284% increased engagement

Managed editorial content production for myFoxBoston.com and FOX Boston social media platforms during Boston Marathon Bombings, Blizzard of 2013, and 2012 Presidential Election providing readers with up-to-the-minute information on major breaking news stories Created and implemented social media content strategy for myFoxBoston.com and talent accounts  Managed team of website producers and interns daily and during breaking news  Analyzed WebTrends/Comscore/Google Analytics metrics and used data to make editorial decisions Provided social media research and was FOX 25 social media expert for feature editorial stories  Appeared on FOX 25 TV regularly to promote myFoxBoston.com/Social Media Platforms Results: Organically grew FOX 25 Facebook page fans by more than 120% and Twitter followers by 130% in one year while increasing overall visits and page views on myFoxBoston.com

Developed and implemented user content submission campaigns for more than a dozen Hearst television stations creating editorial, email and social media content for stations Moderated community content and managed a team of off-site moderators Analyzed campaigns using Google Analytics to inform future content decisions Results: Increased user submissions to stations during breaking news and weather campaigns

Managed editorial content production for WPBF.com and WPBF.com social media platforms  Created and implemented content strategy for WPBF.com and social platforms Developed relationships with sales staff and influenced content monetization strategies  Results: Increased page views from 13 million to 20 million in one year

Led a cross-functional team of reporters, producers, and engineering staff in providing training to colleagues at other stations in the use of “next-generation” field news gathering tools  Developed material and facilitated training sessions for newsroom staff Managed travel arrangements and schedules for team while keeping within budget Results: Increased use of field news gathering tools and submissions to stations

Managed editorial content production for WMUR.com and WMUR.com social media platforms  Created and implemented content strategy for WMUR.com and WMUR.com social platforms Created content daily for both platforms Developed relationships with sales staff and influenced content monetization strategies Launched “u local” user-submission platform and created content to promote user submissions Results: Increases in user usage on both WMUR.com and social media platforms

Managed editorial content production for WPTZ.comProduced 6 p.m. and 11 p.m. newscasts for WPTZ-TV Wrote newscast scripts, teases, and feature stories under tight deadlines with limited staff Shot and Edited video as needed