• Disassembly, building, repair and upgrades of desktop and laptops• Software and hardware diagnosis and troubleshooting• Data recovery• Customer system warranty repairs and DOA RMA’s• Advanced ticket management with clear but thorough notes• Managing customer tension through clear communication• Remotely connect to customers computers for assistance• Maintain an effective and organized workspace• Train junior technicians on process and procedures as well as teach troubleshooting and repair skills

The Service Technician is a renaming of the Computer Technician role. The Service Technician position is responsible for providing technical sales assistance as well as technical repair services with computer products and peripheral devices. The individual in this position will be up to date on new computer technology/products and will attend product knowledge seminars.Customer service is a key responsibility for this role however other duties include merchandising, inventory counts, department housekeeping, and other duties as required.

The Computer Specialist position is responsible for providing technical sales assistance with computer products and peripheral devices. The individual in this position will be up to date on new computer technology/products and will attend product knowledge seminars.

The Computer Technician position is responsible for providing technical sales assistance as well as technical repair services with computer products and peripheral devices. The individual in this position will be up to date on new computer technology/products and will attend product knowledge seminars.Customer service is a key responsibility for this role however other duties include merchandising, inventory counts, department housekeeping, and other duties as required.