Douglas Nielsen Email & Phone Number

Mid South, United States

Project lead and manager for the technical support of supermarkets, grocery, and retails stores. RDS is the premier provider of point of sale hardware and software with over 30 offices and 500 professionals across the United States. The Mid South division serves over 600 hundred stores, in both English and Spanish. We support several different software.

Baton Rouge, Louisiana, United States

• Director and Executive Manager of a new Point of Sale support and sales company created after the purchase of MarginMAX. Inherited the current POS support clients and maintain the authorized dealership of SMS LOC in.
• Served as Art Director, creating company logo, brand, and leading the marketing campaigns.
• Implementing affordable Artificial Intelligence tools (low-code, no-code) for clients and managing their cloud data-bases.
• Continue with 24/7 support of the acquired MarginMAX client base.
• Establish new support ticket interface and Project Management software with Agile Methodology.

• Coach the development team and organization on how to use Agile practices and values. Facilitate and negotiate decision making among multiple development and engineering teams in a remote and collaborative environment.
• Leverage tools and improve the communication between developers and product owners.
• Established a data share portal to allow data sources to be shared by the team.
• Continuous refinement of the quality of the user stories and articulate more focused acceptance criteria.
• Working directly with the company founders, product manager, engineers, and outside developers to maintain scrum and Kanban frameworks.

United States

• Directed the implementation and 24/7 support of cloud-based retail technologies within fuel, hardware, and grocery outlets for Large Cooperative owned stores. Executed enhancement requests on personalized apps by.
• Eliminated over $10,000K in expenses and 1,000+ annual work hours by initiating perpetual inventory within multipurpose convenience stores with hardware, lumber, and groceries. Grew staff accountability by instating.
• Secured a $500K contract to integrate and migrate 3 different POS systems and fuel pump processors to the cloud and centralizing executive-level reporting.
• Standardized project management, eliminated silos, and expedited customer support for 300+ users by building an internal ticketing system. Liaised with owners, developers, retail teams, and software vendors.
• Support a Cloud based pricing and gross margin management application enabling independent grocers to be price competitive with large supermarket chains. Furthered data analytics for clients by discerning and reporting.
• Boosted staff performance by employing the train-the-trainer model to conduct remote and onsite coaching sessions. Devised training manuals, instructional videos, and presentations in English and Spanish.

Birmingham, Alabama Area

At this position, I administered IT, marketing, and partnership programs for health grocery stores.Throughout my time here, I augmented revenue by leveraging sales analytics. For instance, I bolstered sales for 3 product vendors by ~40% by formulating marketing plans based on consumer trends. I also automated a manual loyalty program, increasing customer.

Charlotte, North Carolina Area

As the lead technical training director at this health and wellness food store, I standardized operations, improved internal communication, and cut travel spending by 15% by establishing new POS and back-office systems, standard protocols, and a hybrid workplace model. While doing so, I delivered weekly customer support on new software modules and.

Colombia

As an independent IT consultant, I enabled international corporations to streamline their LATAM operations by coaching executives and employees on US-based business practices as well as communication in English.Additionally, I helped software companies expand their Colombian footprint by devising standard policies and facilitating contract negotiations as.

Greater St. Louis Area

I furthered the launch of new stores by implementing new IT solutions, including employee- and customer-facing kiosks.I enhanced recipe management for the company by interfacing with department managers and culinary staff to ensure correct ingredient measurements and expenses. In addition, I assured accurate pricing of ~40K inventory items during.

Colombia And Mexico

At this role, I delivered onsite, remote, and hybrid training sessions on the English language to ~40 simultaneous employees. Besides coaching on Toastmasters and Dale Carnegie techniques, I built a global team of Native English-speaking educators and established an English language program for 1,000+ children in collaboration with the British Council.Key.

Greater New York City Area

PROMOTED FROM: Systems Administrator.Here, I consistently drove cost savings by overseeing infrastructure enhancement programs:- I saved $375K in annual software support expenses by overseeing $15M POS installations across 125+ retail sites. I trained 1,000 personnel while doing so.- I cut $4.2M in spending annually by digitizing customer-facing.

Bfa

Participant And Coach

Improvisational Acting