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Douglas Oesch Email & Phone Number

Manager, Call Center Optimization at American Eagle Financial Credit Union
Location: Greater Hartford, United States 10 work roles 1 school
1 work email found @lego.com 1 phone found area 518 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email d****@lego.com
Direct phone (518) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
American Eagle Financial Credit Union
Role
Manager, Call Center Optimization
Location
Greater Hartford, United States
Company size
185 employees

Who is Douglas Oesch? Overview

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Quick answer

Douglas Oesch is listed as Manager, Call Center Optimization at American Eagle Financial Credit Union, a with 185 employees, based in Greater Hartford, United States. AeroLeads shows a work email signal at lego.com, phone signal with area code 518, and a matched LinkedIn profile for Douglas Oesch.

Douglas Oesch previously worked as Supervisor - Member Contact Center at American Eagle Financial Credit Union and Customer Care Supervisor at Jcpenney. Douglas Oesch holds Bachelor Of Arts (B.A.), Criminal Justice from State University Of New York College At Plattsburgh.

Company email context

Email format at American Eagle Financial Credit Union

This section adds company-level context without repeating Douglas Oesch's masked contact details.

{first}.{last}@lego.com
86% confidence

AeroLeads found 1 current-domain work email signal for Douglas Oesch. Compare company email patterns before reaching out.

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Profile bio

About Douglas Oesch

Director of Customer Success, Business Operations, and Program Management with 14 years of experience transforming teams and ways of working to drive customer satisfaction and revenue. A natural facilitator with a record of repeatedly improving team performance and internal and external processes. A data and technology-centered leader, focused on fostering ideation, engaging technology, and deploying strategic plans.

Listed skills include Operations Management, Microsoft Office, New Business Development, Sales Management, and 14 others.

Current workplace

Douglas Oesch's current company

Company context helps verify the profile and gives searchers a useful next step.

American Eagle Financial Credit Union
American Eagle Financial Credit Union
Manager, Call Center Optimization
east hartford, connecticut, united states
Website
americaneagle.org
Employees
185
AeroLeads page
Company profile
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10 roles

Douglas Oesch work experience

A career timeline built from the work history available for this profile.

Customer Care Supervisor

Jcpenney

Recruited into role, directing team of 35 reports within the Customer Care Center (CCC) division and advancing program KPIs and presenting to senior management and VP of Customer Care. Partner on leadership team with 19 managers to lead CCC program operations and work weekly with Communications, IT, QA, Supply Chain & Logistics, Training, Workforce Management, Operations, and HR teams to improve work streams and program service.Transform multiple reporting tool functions; establish assessment, identifying time draining processes and build advanced excel programs, bringing reporting extrapolation from 3 hours down to 10 minutes.Expand program satisfaction and CSAT scores; train teams on deeper confidence to meet first call resolution across 1700+ calls/day, leading to 20% increase in survey improvement.Launch program and technology modifications to improve time management, team KPIs, and individual development; champion senior leadership, Workforce Management, IT, and QA for buy-in, adjusting appropriate workflows, tech utilization, and individual quality assessments.

Apr 2022 - Jul 2023

Customer Care Supervisor

Jefferson Radiology

Managed 9-site team of 20 direct reports across Authorization and Customer verticals; directed Customer Service team as well as Authorization team obtaining approvals from insurance.

Mar 2021 - Apr 2022

Business Development Center Manager

New Country Motor Car Group

Recruited to stand up division’s Business Development Center (BDC) and scale 4-dealership portfolio; reported to VP; scored the highest Customer Satisfaction Index (CSI) scores in history of company.

May 2019 - Mar 2020

Business Operations Leader, Customer Service

Lego Group

Promoted 2x to lead 17-person team on continuous global improvement, workforce planning, talent development, recruitment, performance management of the Customer Service Call Center.

Mar 2016 - Jul 2018

Business Operations Seasonal Team Leader, Customer Service

Lego Group
Aug 2015 - Mar 2016

Advisor, Customer Service

Lego Group
Nov 2014 - Aug 2015

General Manager

Crescent Bay, Inc.
Jul 2010 - May 2014

Director

Landmark Appraisal Group, Inc
Mar 2006 - Jul 2010
Team & coworkers

Colleagues at American Eagle Financial Credit Union

Other employees you can reach at americaneagle.org. View company contacts for 185 employees →

EP Elijah Perry Elijah Perry Colleague at American Eagle Financial Credit UnionManchester, Connecticut, United States View → KP Kim Pellicane Kim Pellicane Colleague at American Eagle Financial Credit UnionEast Hartford, Connecticut, United States View → TK Teresa Knox Teresa Knox Colleague at American Eagle Financial Credit UnionLongmeadow, Massachusetts, United States View → JT Jazzmarie Torres Jazzmarie Torres Colleague at American Eagle Financial Credit UnionManchester, Connecticut, United States View → MB Mary Beth Cronin Mary Beth Cronin Colleague at American Eagle Financial Credit UnionNewington, Connecticut, United States View → JC Jediah Coburn Jediah Coburn Colleague at American Eagle Financial Credit UnionIndianapolis, Indiana, United States View → JS Julia Sirois Julia Sirois Colleague at American Eagle Financial Credit UnionGreater Hartford, United States View → JM Joann Mcbeth Joann Mcbeth Colleague at American Eagle Financial Credit UnionGreater Hartford, United States View → BS Bruce Smyth Bruce Smyth Colleague at American Eagle Financial Credit UnionEast Hartford, Connecticut, United States View → LM Lisa Matheny Lisa Matheny Colleague at American Eagle Financial Credit UnionGreater Hartford, United States View →
1 education record

Douglas Oesch education

FAQ

Frequently asked questions about Douglas Oesch

Quick answers generated from the profile data available on this page.

What company does Douglas Oesch work for?

Douglas Oesch works for American Eagle Financial Credit Union.

What is Douglas Oesch's role at American Eagle Financial Credit Union?

Douglas Oesch is listed as Manager, Call Center Optimization at American Eagle Financial Credit Union.

What is Douglas Oesch's email address?

AeroLeads has found 1 work email signal at @lego.com for Douglas Oesch at American Eagle Financial Credit Union.

What is Douglas Oesch's phone number?

AeroLeads has found 1 phone signal(s) with area code 518 for Douglas Oesch at American Eagle Financial Credit Union.

Where is Douglas Oesch based?

Douglas Oesch is based in Greater Hartford, United States while working with American Eagle Financial Credit Union.

What companies has Douglas Oesch worked for?

Douglas Oesch has worked for American Eagle Financial Credit Union, Jcpenney, Jefferson Radiology, New Country Motor Car Group, and Lego Group.

Who are Douglas Oesch's colleagues at American Eagle Financial Credit Union?

Douglas Oesch's colleagues at American Eagle Financial Credit Union include Elijah Perry, Kim Pellicane, Teresa Knox, Jazzmarie Torres, and Mary Beth Cronin.

How can I contact Douglas Oesch?

You can use AeroLeads to view verified contact signals for Douglas Oesch at American Eagle Financial Credit Union, including work email, phone, and LinkedIn data when available.

What schools did Douglas Oesch attend?

Douglas Oesch holds Bachelor Of Arts (B.A.), Criminal Justice from State University Of New York College At Plattsburgh.

What skills is Douglas Oesch known for?

Douglas Oesch is listed with skills including Operations Management, Microsoft Office, New Business Development, Sales Management, Contract Negotiation, Strategic Planning, Logistics, and Transportation.

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