Douglas O. Email & Phone Number

Ottawa, Ontario, Canada

Accra, Greater Accra Region, Ghana

Ottawa, Ontario, Canada

• Designed, built, deployed and configured healthcare software integrations using JavaScript and Python for partner software and HL7 interface engines, such that they can be productized and used by multiple customers in.
• Partnered with key client and Phreesia stakeholders to build brand new products and features and educated clients and internal stakeholders on value of these products.
• Collaborated with Product Managers and Software Architects to track software bugs and enhancements using JIRA and documented all integrations built using Confluence.
• Commits to the Interfaces projects repository in Bitbucket was performed using SourceTree (Git tool).
• Effectively communicated complex concepts with vendors, customers, co-workers, and management, both verbally and in writing and accurately forecast timelines for deliverables.

Ottawa, Canada Area

• Planned, managed, and executed the deployment of integration software updates and patches for over 200+ existing Phreesia practices, ensuring all clients stay on supported software versions and putting contingencies in.
• Lead the technical implementation for over 50+ new enterprise Phreesia clients with API and ODBC (SQL) based integrations. Excellent knowledge of the network architecture, hardware requirements and Network Security.
• Provided detailed documentation of troubleshooting steps taken to resolve complex issues during project implementations while ensuring compliance with data security frameworks such as HIPAA and PCI DSS were strictly.
• Provided urgent technical support for new clients after product go-live. Trained and mentored junior resources and served as a point of escalation for complex technical issues.

Ottawa, Ontario, Canada

• Lead efforts to coordinate with different stakeholders including project managers, technicians, and engineers to perform installation and maintenance of Networking Hardware and Structured Cabling for enterprise retail.
• Developed proficiency in Full Stack development utilizing PHP/MySQL and JavaScript, patching and updating a custom Web Application used to manage service tickets and track ongoing projects.
• Worked in both Linux and Windows Environments to perform network operations including facilitating regular backups, software testing for the internal Web Application and performing firmware updates.