Douglas O. Email & Phone Number

Ottawa, Ontario, Canada

Accra, Greater Accra Region, Ghana

Ottawa, Ontario, Canada

• Designed, built, deployed and configured healthcare software integrations using JavaScript and Python for partner software and HL7 interface engines, such that they can be productized and used by multiple customers in a scalable manner.• Partnered with key client and Phreesia stakeholders to build brand new products and features and educated clients and internal stakeholders on value of these products.• Collaborated with Product Managers and Software Architects to track software bugs and enhancements using JIRA and documented all integrations built using Confluence.• Commits to the Interfaces projects repository in Bitbucket was performed using SourceTree (Git tool).• Effectively communicated complex concepts with vendors, customers, co-workers, and management, both verbally and in writing and accurately forecast timelines for deliverables.

Ottawa, Canada Area

• Planned, managed, and executed the deployment of integration software updates and patches for over 200+ existing Phreesia practices, ensuring all clients stay on supported software versions and putting contingencies in place to minimize the risk of downtime for any clients. • Lead the technical implementation for over 50+ new enterprise Phreesia clients with API and ODBC (SQL) based integrations. Excellent knowledge of the network architecture, hardware requirements and Network Security protocols for Phreesia's integration software tools was required for the successful implementation of each project. • Provided detailed documentation of troubleshooting steps taken to resolve complex issues during project implementations while ensuring compliance with data security frameworks such as HIPAA and PCI DSS were strictly adhered to. • Provided urgent technical support for new clients after product go-live. Trained and mentored junior resources and served as a point of escalation for complex technical issues.

Ottawa, Ontario, Canada

• Lead efforts to coordinate with different stakeholders including project managers, technicians, and engineers to perform installation and maintenance of Networking Hardware and Structured Cabling for enterprise retail outlets such as Apple, Samsung, and Nordstrom.• Developed proficiency in Full Stack development utilizing PHP/MySQL and JavaScript, patching and updating a custom Web Application used to manage service tickets and track ongoing projects.• Worked in both Linux and Windows Environments to perform network operations including facilitating regular backups, software testing for the internal Web Application and performing firmware updates.