Douglas Paredes Email & Phone Number

State Of São Paulo, Brazil

Mountain View, Ca, Us

Mountain View, Ca, Us

- Develop high-level conversations with B and C-level with a macroeconomic focus for digital marketing, in addition to market strategies, brand positioning, design thinking and detailed insights for the best business decision making- Lead the High Performance Agencies development to evolve and positively impact the ecosystem as a whole;- Provide onsite trainings for Agencies in order to develop them with everything they need regarding Digital Marketing Solutions;- Implement creative ways to improve our Agency relationships, tailor and share performance-enhancing suggestions, and promote other Google products;- Communicate with Agencies proactively, provide strategic advice and help Agencies get the best ROI on their clients’ advertising investment by working closely with them in a consultative role.

Mountain View, Ca, Us

Mountain View, Ca, Us

Responsibilities- Leading Customers Experience Project which identifies any single detail that can negatively impact satisfaction, and developing ideas and solutions for always improving results in order to keep clients extremely satisfied with products and consulting.- Responsible for Team Onboarding and keeping motivation high, working as a Sales Coach, analyzing gaps, room for improvement, trainings, processes and job understanding, ramp up and, mostly important, guarantee that everybody has the best experience every single day so they can give the best experience to customers as well.- Develop and Present Workshops for Students and Business/Enterprising people, approaching topics such as Digital Market, Trends, Career, Google Products and Solutions and Success and Motivacional Speeches.- Work on projects for improving and increasing Company's Revenue.- Deliver outstanding customer sales experience to Google's advertisers.- Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.- Provide strategic advice and help customers by working closely in a consultative role with customers.- Share and collaborate with Specialists, Engineers, and Product team members on new feature development through direct exposure to SMB advertisers.

Mountain View, Ca, Us

- Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users; - Manage customer inquiries by phone, e-mail, and/or live chat; - Collaborate with Specialists, Engineers, and Product team members on new feature development; - Implement creative ways to improve customer relationships; - Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from the market.

Giving English Classes to Private Students, focusing on their needs, improving vocabulary, practicing conversation all the time, developing the four English skills and working hard in order to achieve Language Fluency in a faster and more interesting way for each individual.

São Paulo, São Paulo, Br

- Being responsible for coaching and training students to achieve their First Certificate in English (FCE) from University of Cambridge.- Minister English classes, Trainings and Coaching Sessions, in a dynamic and interactive way, to students of all ages. - Level Tests, involving interviews for Listening, Writing, Reading and Speaking skills evaluation.- Tests and activities correction with exercises and tasks elaboration to enrich the classes in a creative manner.

San Jose, California, Us

Support a complex and fast paced desktop environment; providing technical services for all desktop hardware (eg. Workstations, Notebooks, LCDs, Peripherals, Phones, Video Conference Rooms and Printers).Provide full life cycle asset management services for all desktop hardware and accessories (procurement, repair, and recycling services).Report to the LATAM Team Lead periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual training needs.Maintain records of work accomplishments and administrative information and coordinate the preparation, presentation, and communication of work-related information to the Team Lead.Being responsible for providing quality assurance and improvement of processes for a better management from LATAM team guaranteeing the best support to the end user with proved metrics.Ensure deliverables are prepared to satisfy the project requirements and schedule.Regular tasks include:- Maintenance, diagnostics and troubleshooting of assets and accessories that build the whole system of Videoconferencing, such as, Nexia, DVI Extender RX/TX, USB Extender RX/TX, Digitalmedia Transmitter/Receiver, MIMO Touch Pads, Capture Cards, Microphones, Full HD Cameras and etc.- Technical Inventory;- Documentation; - Windows, Linux and Apple System Maintenance, Configuration, Formatting and Imaging; - PC and Mac Equipment Maintenance; - Network Printers Configuration;- IP Telephone Installation and Configuration;- Contact with Equipment Suppliers (Purchase Orders) and Projects from Brazil and Foreign Countries- Projects Management: Logistics, Assembling, Installing, Configuring and Managing the Liquid Galaxy Project at Venues - Events such as RIO+20 Sustainability and Geospatial Media and Communication at GeoIntelligence Latin America 2012 venue; - Technical Support for Brazilian and Foreign People.

São Paulo, Sp, Br

- Support for Lawyers customers and Founder-Partners- Network Management- Computer Maintenance and Configuration- Servers 2008 and 2003- DHCP and DNS Servers- File and Print Servers- Remote Access- Exchange and Active Directory Maintenance- BlackBerry Enterprise Server and BlackBerry Internet Service Configurations- Data Backup and Restore- Citrix Metaframe- People Access Control- Tariff Server- Firewall Configurations- Documentation and Daily Checklist

Master Of Business Administration - Mba, Administração E Negócios

Specialized Executive Training, Disruptive Strategy

Leadership And Deep Customer Experience, In-Loco Specialized Cx Training From Disney California Backstage

Associate, Computers Network

Technical Course, Gerenciamento De Sistemas, Redes E Lan/Wan