Douglas Parkes Email and Phone Number

• Led the cross-functional launch of over 40 Walmart+ Benefits products, including successful partner integrations with Spotify, Exxon, Paramount+, Expedia, and others, reaching 50M+ customers.• Developed and drove implementation of operational process improvements across planning, execution, and communications within the W+ Benefits organization and broader Walmart Global Tech product portfolio team resulting in more efficient go-to-market launches and increased partner satisfaction. • Partnered with Walmart+leadership and stakeholders, including business strategy, marketing, design, product, and engineering, in developing organizational planning and delivery roadmaps based on data-driven inputs.

• Served as Chief of Staff for Vice President and led operations strategy for the Global Tech Platform team of 350, including development and execution of strategic planning, KPI and OKR setting, operating rhythms, and portfolio management.• Increased organizational effectiveness by maturing PMO processes within the 2,600-person Platforms organization through planning and execution frameworks, customer engagement models, business continuity planning, and operational reporting.• Led enterprise-level programs that supported transformation of organization to one that leveraged global platform services at significant scale across private and Microsoft Azure and Google Cloud Platform (GCP) public clouds.• Managed Agile engineering projects through the full SDLC for the Cloud Platform organization in delivery of next-generation private and public cloud solutions to company’s Global Technology teams.

• Managed cross-functional international Agile engineering teams to develop and deploy websites across Asia to market iShares products.• Collaborated with product management and business development teams to develop customer-facing enhancements and tools across the U.S. and Canada utilizing Agile scrum techniques.• Developed web metrics business intelligence reports, using Omniture and Unica software to evaluate customer usage data and drive prioritization of future website development.• Managed deployment of internal sales support platform that made available timely product data and documentation during sales process.• Managed pilot rollout of Jive social business software to facilitate enterprise-wide collaboration across a single platform.• Collected customer satisfaction metrics by deploying ForeSee, a third-party provider of “Voice of Customer (VOC)” solutions.

• Developed and executed ongoing business analytics reporting.• Implemented segmented pricing initiative by developing a customer and product profitability model which provided critical business intelligence, using data ETL and analysis techniques.• Managed vendor selection and implementation of Metreo software to provide pricing negotiation and profitability analysis for internal sales and pricing teams.• Provided project management support for SAP migration from Oracle and other disparate systems, which included creating and managing project website, issue tracking system, project plans, and training content authoring system.

• Led the testing and testing environment teams in support of software releases that provisioned AT&T customers for local phone service.• Supported conversion team during implementation of a new system release known as the Station Activity Management System (SAMS).• Produced and edited both physical and logical models to ensure cross-team understanding of the data relationships within the database.• Managed system interface agreements to ensure relevant business units understood and aligned on interface requirements.