Doug Marshall Email & Phone Number

United States

Plymouth Township, Michigan, Us

Responsible for all market representation and network investment throughout North America and Canada.

Göteborg, Västra Götaland, Se

- Leading Polestar's retail network expansion and facility investment throughout the western U.S.

Washington, D.C. Metro Area, Us

• Developed Audi’s Certified Pre-Owned (CPO) sales strategies on a quarterly basis; directed all remarketing initiatives and retail related programs within a region of 65 dealers.• Achieved two all-time consecutive CPO sales records in 2018 and 2019 while achieving 20% year-over-year CPO sales growth in CY 2019 alone, the best among all Audi regions.• Maximized dealer purchase participation of Audi’s off-lease portfolio which resulted in 130% absorption of scheduled maturities.• Achieved a .65:1 CPO to total Audi pre-owned sales ratio in CY 2019, the highest among all Audi regions.

Washington, D.C. Metro Area, Us

• Directed an unprecedented level of dealer investment and market representation activity within a region comprised of 13 states.• Transformed the Central Region dealer network through the completion of 40 dealership construction projects in only five (5) years.• Doubled Audi’s exclusive representation in four (4) years which contributed to 83% of the region’s annual sales volume.• Advanced dealer relationships through a more collaborative approach on facility projects which produced top quality facilities.• Championed the renewal of four (4) underperforming markets. Created the business case for additional representation, directed the dealer selection process, facility design and construction, as well as operational readiness.• Influenced the sale and/or exit of five (5) low performing dealers within the Audi dealer network.

Irvine, California, Us

• Directed 30+ dealer actions including ownership transfers, relocations, facility improvements, renovations, and terminations.• Proactively obtained Mazda exclusive representation in five (5) open markets resulting in significantly improved regional sales performance, market penetration, and customer retention.• Completed the renovation of seven (7) dealerships to Mazda's 'Retail Revolution' Dealership Image Program.• Evaluated Mazda dealer operational performance on an ongoing basis.

• Performed real estate site searches and determined financial viability, leading to the launch of three (3) parts and service satellite locations within the dealer network.• Co-developed and implemented an incentive program designed to gain commitment from the dealer network to build additional parts and service facilities.

• Directed all Saturn dealer network and investment within GM’s North Central Region for both new and existing markets.• Evaluated multiple dealer candidates for five (5) Saturn franchise opportunities.• Managed the process of designing, constructing, and opening five (5) new Saturn dealerships in CY 2005.• Supervised the renovation of 44 dealerships, ensuring each was consistent with Saturn’s Retail Environmental Design program.• Controlled and administered Saturn’s $3M regional co-op advertising budget among five zones.

• Directed all regional sales and marketing initiatives on a monthly basis for ten (10) markets encompassing IL, IA, and WI.• Achieved double-digit, year-over-year new vehicle sales growth for the 2000, 2001, and 2002 calendar years.• Created a program that achieved high sales satisfaction scores that ultimately ranked my zone second in the nation on this metric - consistently.• Wholesaled new cars to dealers regardless of days’ supply.• Fostered career growth to District Sales and Service Managers through ongoing mentorship and annual performance reviews.

• Reduced vehicle warranty expenses below Saturn’s regional and national averages while maintaining high levels of owner satisfaction. • Increased dealership training levels which exceeded both regional and national averages. • Created and directed two region-wide walk-around competitions designed to increase sales consultant product knowledge, presentation skills, and overall sales effectiveness.

• Routinely contacted and evaluated dealership parts department operations and performance for over 70 Saturn stores.• Presented continuous learning seminars to large audiences of dealership service and parts personnel on an annual basis.

• Educated and improved dealers’ parts department daily management and systems proficiencies.• Supported Saturn’s distribution team with part allocation strategies and served as the point-person on multiple critical initiatives

• Resolved customer cases by working in partnership with dealership management within the Chicago market.• Implemented negotiations training designed to assist newly hired managers in establishing successful working relationships dealer management as well as customers.