Douglas Ritchie Email & Phone Number

Mason Oh

Manage maintenance and repairs of a large lease to own fleet of class 4 thru 8 vehicles across the United States. Working with vendors on repairs ranging from preventive maintenance, DOT compliance defects to major engine rebuilds. All repairs are managed to provide a cost effective end results to the end users of the equipment. This includes negotiations of cost on parts, labor and other costs associated with repairs. Manage two third party warranty programs covering class 8 lease to own units while insuring that all factory has been exhausted on all equipment repairs including new model unit repairs.

Cincinnati Area, Ky

• Managed Fleet maintenance operations of 820 units at seven locations in OH and WV.• Managed Fleet shop operations in five of those locations.• Supported branch managers with their Fleet needs including sales vehicles, warehouse and distribution material handling equipment, and distribution and transport vehicles.• Established PM programs for all Fleet equipment. Designed processes, forms, methods/ testing on floor ensuring accuracy/ completeness of process• Participated in training on roll out of Fleet SAP /EAM system to Technicians.• Managed web based work orders in Fleet SAP/EAM system.• Conducted quarterly inventories. Management of inventory cost and levels • Set up parts rooms in shops. Organized inventories according to VMRS code system.• Assisted technicians troubleshooting engine and chassis electronics systems.• Managed vendor invoicing, pricing, approval of payments and relations.• Adhered to Fleet metrics.• Managed Fleet cost controls and Fleet P&L statements at each location.• Assisted in unit specs during multiple pilot reviews at 3 factories.• Reviewed products at International Plant with units of four years in service.• Supported factory concerning equipment issues in field.• Recovered warranty dollars for repairs made in warranty period.• Participated in and active member of “Project Pride”.

Cincinnati Area, Ky

• Coordinated start-up operation and repairs and service of equipment.• Managed shop operations and location P&L.• Responsible for the hiring and training of technicians.• Consulted with vendors and established support programs.• Managed web based Dossier Data and work order system.

• Managed single-shop maintenance operation and provided excellent customer service.• Directed preventative maintenance and workflow scheduling.• Reduced operating costs, increased location profitability and warranty recovery dollars.• Improved working relations between internal departments and other district locations.• Trained technicians and educated customers/drivers on ways to increase fuel mileage.

Northern Kentucky

• Ensured excellent customer service. • Coordinated outside repairs with vendors.• Maintained parts inventory. • Scheduled and coordinated workflow of employees.

Directed maintenance activity and ensured superior customer serviceMaintained measurements and progress of shop improvementsManaged lead technicians and mechanics